Quality Degree

We are very satisfied with Quality Degree and especially our repair technician Rob Z. Our air conditioning unit stopped working on the hottest day of the year so far, and we were able to get an appointment that same day. Rob Z. was very friendly, professional and worked diligently in extreme heat, and as a result we now have a refreshingly cool home again.

We decided to sign up with Quality Degree for their regular maintenance program, especially since we've only moved here several months ago and want to make sure everything's working properly.

QD replaced two gas furnaces, air conditioners and water heater. also converting from atmospheric vent to power vent. Extensive job that required a large team to accomplish in two days. Very professional, explaining everything before, during and after installation. Township building inspector said that he's been impressed by their work. Before selecting QD, I did have to negotiate price after comparing their quote to several others but they were responsive.

Excellent experience with Quality Degree. Everything was so professional. The technicians, Josh, Michael and Ken were very professional and treated my home as if it was their own. What I thought would be a messy, complicated job, they made look simple. Everything is neatly and methodically installed. Every person we dealt with at Quality degree from the estimator to the office staff to the technicians were pleasant, professional and knowledgeable. I greatly appreciated the photo summary that was emailed to me after installation.

Cole and Ken from Quality Degree installed a new AC in our home. They are very professional and did a great job from the beginning to end. Specifically, they were on time; all affected floor areas were covered with the pads to make the home clean; they installed the AC nicely inside and outside; we are so happy that they made an AC water drainpipe specially customized to link to existing pipe channel; they explained in detail how to use the new AC and the ecobee thermostat/sensor as well as routine AC maintenance process; all the areas were very clean when the project is completed. Charlie did initial estimate and he is very nice to work with.

He provided all the information we need to know to make an educated decision. All staff at Quality Degree are professional and responsive. We have very satisfying experience with them and strongly recommend to others who are looking for AC install.

This is the second time I've used QDI. Ben was my tech again and he's great! Fixed my problems both times. He was very personable, knowledgeable and skilled. Jamie who answered the phone and took my calls could not have had better customer service skills. She was awesome as well. I would highly recommend this company to anyone.

Rod arrived on time and was both friendly and thorough in determining our issue. He communicated the issue in a clear and concise manner and I would have no problem having him return to our home for HVAC maintenance/service in the future. We do need to have our system replaced and he was thorough and honest in giving us a couple different replacement options and walked us through the estimated line by line to make sure we fully understood everything.

Ben arrived on time, he was very professional. He explained everything that he was doing to diagnose our AC issues and while repairing it as well. He also explained all the steps of the maintenance process. He even went over general information about our Heating and AC units with me. He was able to provide a very timely quote for additional future services. I would highly recommend Quality Degree and Ben!

Had a minor issue with my heater and Quality Degree was very responsive and helpful. Technician Ben Thomas was very professional and recognized my problem right away. He explained everything to me and handled everything quickly. The emergency after hours contact Erica I believe was also a great help. Service: Thermostat repair

I contacted Quality Degree when my heating system broke and they responded promptly. From my initial service appointment to installation of new equipment things could not have went smoother. The crew of Cole, Rob, Mark and AJ were excellent. They were professional, courteous, friendly, respectful and did a great job. I made the right call. I would definitely recommend Quality Degree.

Ben from Quality Degree provided to best and most comprehensive system service check I've ever seen anyone from any HVAC company perform. Kudos to Ben and Quality Degree! Services: HVAC maintenance, Heating maintenance

I heard back within a half hour on a Saturday when I called with a heating issue. Within 45 minutes of the call, Aaron was at our house. He wore a mask and shoe covers and had everything needed in his truck. He got right to work, fixed the issue, and was so nice! He was talking to my kids about sports and was a friendly, professional, great guy! Thanks Aaron! We will definitely call again!

Ben Thomas did a superb job. He was professional, knowledgeable and very patient. He didn't seemed to be after making money like most companies are. He seemed to really care about the customer and ensuring my home heating is functioning as it should. He took the time to explain what was going on, and the how the heating process at my new home works. I highly recommend this company, and will definitely use them again in the near future for preventative maintenance or any heating and conditioning needs.

Jake, AJ and David did a fantastic job. They arrived on time, and were nice and knowledgeable. Todd was also nice and easy to communicate. He gave an affordable quote for heating. I encouraged my mom to have the QDI for boiler installation. Service: Install heating system

Lance, was very knowledgeable of the heating unit. He was very friendly. He went out of his way to answer some questions about the new humidifier that was recently installed Service: Heating maintenance

These guys are great. The install was a lesson in a full assault of smart people working fast, the military should take a lesson from them. For our 1st maintenance, the service guy Rod took longer to just maintain the heater than anyone in 15 years, and corrected a minor issue without even having to think about it. Perfect. (Btw, this is NOT a paid review!)

We had Quality Degree service our heater and Lance did a fantastic job. He was professional, courteous, respectful and explained what he did before he left. He wore a mask during the entire in respect to my wife an I. We would refer Quality Degree to our family, friends and neighbors.

Todd Elliott did an amazing job! He gave my family an extremely affordable rate. A rate we could not get anywhere else! My family and I were filled with so much joy! Todd is very kind and professional. We have worked with other companies in the past but Quality Degree is by far the best! I recommend Todd's excellent service and Quality Degree to everyone!

Josh and team were extremely professional. They arrived right on time, gave an overview of the work to be done and completed everything in a clean and high quality manner. They made sure to explain things to me and patiently answered my questions. Thank you all.

Jake, Ken, and Dave did an excellent job. They didn't leave nothing behind and even cleaned the basement floor. Very nice respectful guys. My house feels warmer now. They provided reasonable price too. My husband and I are very happy with our new boiler and the great job these guys did. I would recommend Quality Degree to everyone for their service.

Sad to give a one star rating because we used them for our HVAC but after today's experience will be canceling our contract with them. Had a hot water install and it was terrible. We already had a quote but when there were issues with the actual installation, told my husband several Items would be an extra charge. They were at my house until after 7 pm because they couldn't get it right (although they were an hour late getting there with no apology).

Lead tech even threatened to walk off the job because my husband refused to pay the extra charges (after we already had to pay HALF - $1490 for a 40 gallon tank - for them to even start) My husband is usually easy going so I called the office twice to complain and requested a callback that never came. I do not nor will I ever recommend. And almost $3k purchase that I'm now worried wasn't properly installed. Add: we have no hot water several hours later. My husband called but my expectations are quite low for this company.

I've used Quality Degree twice this year - once to repair my broken heat on a Sunday and once to service our AC and just make sure it was functioning properly. Their support staff was always friendly on the phone and would get me in touch with a tech the same day I called. On both occasions the technicians were professional, thorough, and explained things in an easy to understand manner. They explained all possible options, the future outlook for my unit, and never pressured me into buying anything extra.

We had the best experience with these guys. Our job was long and involved, including removing 2 oil tanks out of a small bilco door and installing a gas furnace and indirect water heater, and they were quick, professional, incredibly thorough, clean and explained everything to us as they went along. Charlie was so responsive in evaluating our project and coming up with a fair and incredibly reasonable quote and the entire team that came that day was wonderful. We would recommend them 100%.

Its unfortunate there are businesses that treat potential customers so poorly. Looking to get our heat pump repaired, all they did was push getting a complete new system. Found someone else who was honest, and did it for a reasonable, competitive price. Not the way I want to be treated! You've been warned!

Great service! The technician called back right away and was at my house in less than an hour. We were told by others they couldn't come for one or more days. The repair was less than an hour and our home is cooling off. I will definitely call again for any AC repair or maintenance.

Good friendly and fast service. The low rating is unfortunately due to the pricing. Needed AC refrigerant and a sealant for an old system to keep it chugging along. Charge was $195 for the first lb of r410a refrigerant and $84 for each subsequent pound. An average of $121/lb which is high even in this region. The first lb being $195 seems like downright extortion. Worse, they charged $327 (!) for Stop Leak sealant.

While I knew the total price when I approved the service, I didn't have the breakdown of costs in front of me until I checked my e-mail invoice, and nearly had an aneurysm. I was satisfied with the same day service and the service tech, who I had no issues with. But they have to do something about these prices. I understand labor is expensive but those prices are out of line with the competition. I unfortunately cannot recommend.

Called QDL at 1:30 pm, furnace pilot issue on a 25 year old unit. They were at my residence 3:00 pm, diagnosed the issue and had the unit up and running pumping heat by 6. Nice work, techs were awesome and guided me through the process. They tried everything to get it running before they had to replace $ piece. They even ran back to the shop to get some pieces they needed. Used my mailer coupon. Temperature will start to drop tomorrow so I wanted to make sure we had heat. Thank You.

The company is great, from working with the salesman to working with the internal staff, Erica is the best. Erica knows their products and makes everything so simple to book an appointment, deal with rebate paperwork, and set up my new service contract, always pleasant and cheerful, a real Angel when you need help. Yesterday I need a service call and Jake was the service an assigned to us.

With just a little information I shared Jake said I think I know what it is even before going to the basement. He cam up about 10 minutes later and told me what is was and said he had the part on the truck and that he estimated he would have it up and running in less than 20. minutes. He was right and we could tell it was working. I had a couple of questions about filters and explained the difference so I could make an educated choice and I chose to go with one better than the one that came with the unit.

The entire time in my house he wore booties to keep our floor cleaned. When he arrived he was wearing a uniform shirt and showed the I'd. I also like that Quality Dregree sent an advance email with the picture of who was coming. He was great, just like the installers and the previous serviceman who came to fix something minor and treated it with the same regency that you would a mayor problem If you are needing a new system or a repair, this is the company to call. They are fabulous, and I am somewhat of a demanding customer and I didn't need to do anything but watch the news while Jake took care of everything.

Professional friendly employees who replaced our upstairs HVAC system. They did a fantastic job. Would highly recommend.

Quality Degree is affiliated with Costco's HVAC services. They offer Lennox brand systems which is a top tier brand. They sent out a sales person explaining their company's history and they offered an estimate for replacing my entire HVAC during their visit right there and then! Their prices are competitive with other quotes I have received. The installation team included 2 techs and they were very helpful in answering all my questions and requests. Profession and tidy and I highly recommend their services.

Beware! They totally ripped us off! They told us we needed parts replaced on our heater that were very expensive and would take extensive time and labor to replace. They were only here for 20 minutes and after they left we looked up the parts on line and they only cost a few dollars! They charged us over $600. There should be a law against this kind of behavior! We will never use them again.

I am so happy I chose Quality Degree for my new HVAC and heat pump and hot water unit. I loved that they texted me the name and phone number of the technician along with their photos, so I know who to expect. Cole and his crew were at my house on time even during the rain storm on Monday the 13th. They were very nice, quiet and professional, explain everything very well to me.

After the job is done, they cleaned up the everything so nice and neat, no trash left behind. Awesome. Todd was the sale rep who came to meet me and gave me estimate. He was also very professional yet laid back not pushy type of salesman, very easy to talk to, he answered all my questions clearly. Great experience and I highly reccomended QDI. Everything is running great and I enjoying it.

My mom was experiencing issues with her air conditioner. I called to make an appointment -- worked with Devon and Janelle to have someone come out to my mom's place for a free estimate. Ben arrived promptly and my mom immediately liked him. He spent 1.5 hours to assess the problem and give us a detailed estimate with two options. We appreciated his taking the extra time to explain what option would be best for us. Ben, Janelle, Devin and the crew made the whole process seamless in coordinating and installing the air conditioner for my mom! We were very pleased with the professionalism exhibited by the team from beginning to end. Thank you!

Excellent customer service. We had a problem with our HVAC system late on Friday of Memorial Day weekend. Representative was here quickly. Assessed our issue and fixed it while explaining simply. Highly recommend

If you purchased a Quietside tank-less water heater from QDI (or any other firm) and have had issues please contact me. Be aware there was a total recall on these units because of performance and more importantly fire risks. My unit completely failed twice during, once in a period of less than 18 months. Links provided below: https://www.cpsc.gov/Recalls/2015/Tankless-Water-Heaters-Recalled http://www.dslreports.com/forum/r29685182-Plumbing-Fire-Hazard-Recall-Coaire-Quietside-Tankless-Gas-Water-Heaters http://www.consumersdigest.com/recalls/fire-risk-prompts-coaire-quietside-water-heater-recall/ https://www.schmidtlaw.com/coaire-and-quietside-water-heaters-recalled-for-fire-hazard/ This company is the absolute worst I have ever dealt with. I would recommend anyone over them.

I just signed up for the yearly service plan. Convenient monthly pay plan. Two annual services. Today was first one. Mike S was on time, called ahead, was nice, professional, clean and knowledgeable. Mary in the office is very nice.

Jason from Quality Degree was great, right on time, very courteous and knowledgeable. Will be using the service again.

We have dealt with QDI twice since we moved in to our new home last month. In both cases, workers were prompt and professional and explained our options clearly. The second time was this morning when we thought our heat wasn't working properly (turns out we just didn't understand how it worked.). We called and someone was at our house within fifteen minutes.

He not only diagnosed the (lack of) problem but also walked us through the whole system and how to get it to work more effectively for us. We look forward to continuing work with them moving forward!

I needed a new heating system for my house and got three different, of the three this company I felt the most comfortable with. Everyone on their staff was extremely polite and didn't rush me at any parts of the process. The sales man tried to find the system that worked best for me, and did not pressure me into getting the most expensive system.

The technicians were extremely knowledgeable, showing me what everything did and how it worked. Even though I went with the most baseline system, they still used high quietly parts and fittings. I am completely happy with my system and love how it turned out.