Beverly Services

Waiting 3 weeks on a part for a newer unit which would be better if not for 110° days Part comes in gets installed and unit still blows HOT air What a waste of time and money

Faced with a toilet that would not stop running I called and requested a service call, was told that there was a $70.00 "diagnostic" fee plus parts. The technician arrived, determined that I needed a new fill valve and asked me to okay the repair. I did just that and after the worked was completed I was given a bill for $202.00! It seems the "diagnostic" fee is just that and the additional $132.00 was for an approximately $15.00 part plus labor of $117.00 for a 20 minute repair. Beware! Ask for what the total repair bill will be before you approve any work. Needless to say I won't be using Beverly Services in the future.

Granted it was a difficult job in a second floor laaundry room in two family house but therecwerEE multiple issues with Beverly. Let's start with quality and timeliness. After several days of work - which took over a two week period because "had to order parts", and supposedly done, had a leak. County inspector appointment made, he passed it with minor adjustment; had to wait again for plumber return; another wait another two days and again told all was ok. Idiot office person schedules inspector without job being done. Plumber finished and again says all ok.

I ran load and had major gush and drain back up. Finally assign a supervIsor to come and check and tells me has to be ready piped and another issue his colleague missed. Comes back to repair their work and told again " have to order parts" ( this excuse has worn thin) and finally today, original plumber returns ( without a supervisor) and when I ask about the problem, he says "no problem" and bad mouths his supervisor.

In addition, each appointment ( this has been over a course of a month), dispatcher says they will be here between 8-9 am; they show up at 10 ( not the plumber fault, dispatcher is wrong. Overall- terrible experience. DO NOT USE THIS COMPAN! Update: original plumbers return and after an annoying day ( so unprofessional with personal chatter constantly- no wonder their was terrIble) still leakIng. Finally, company takes complaints seriously and sent "master" plumber- 2 days later, finally fixed.

Why did I have to go thru all the BS. UPDATE: To add to the total incompetence of the plumbers, except for the one experienced guy they finally assigned to fix all that had been screwed up ( why wasn't he assigned to the job to begin with?) the inept service manager Nick lies and his schedulers lie- keep asking us to be home all day for inspection appointments - no shows. And then try to show up today without any notice. When I called Nick on it, he lied. STAY AWAY FROM BEVERLY!

Never showed up, no explanation. Annoying when the promise first call and you tell them you have to be at work, agree to it then still don't show

Beverly Services installed our furnace & air conditioner. We had an issue with our furnace today. Simon T was our tech. He is polite explained what our problem was. The company sent out the part today & Simon repaired it. Can't say enough about their employees. Always very personable. Our air conditioner went out July 4th & Beverly had it fixed within hours. Great employees & great company.

I've been using Beverly since 1995 when the furnace in the house I was renting went out in the middle of winter. I was new to the area and had no idea who to call. I found their listing in the yellow pages (1995, remember) and called them. They came out almost immediately and got the heat back on. I was so relieved. Fast forward to a 40 degree Sunday in 2018, and all of a sudden I smelled something electrical burning.

I was able to isolate it to the furnace, so I called Beverly. They were able to get to me within a few hours. The tech was able to determine a circuit board that feeds power to the blower fried, and although she didn't have a replacement board, she was able to jumper it so that the blower could get power. I've got heat! They willbbe back tomorrow to replace the board but in the meantime we are warm.

I have hired Beverly heating and cooling for electrical work, heating repair and now plumbing. They are TOP NOTCH! From the phone operators to the service personnel you get kind and professional service. Plumber was professional and worked quickly! Job well done guys!

Beverly Services fixed a problem I had with heating at my home. I had the job assigned to them through my home warranty company. Their technician, Fred, visited during the assigned time slot. He was friendly and polite. He quickly figured out the problem - the thermostat circuit had gone bad. He replaced it with a new thermostat and performed a few checks to make sure everything was working fine. Very efficient and neat. Thanks Fred!

I called they came promptly and checked my water heater and determined it needed replaced, something that I guess what was needed. Quote me a price and I agreed. Since this was a Friday, my work would be done on Monday. My original service provider said my heater would last thru the weekend but if it didn't he was on call on would be at my house promptly if needed.

On Monday Fred came and was professional, efficient, knowledgeable, and did his work quickly. Probably not more than 2 hours. I was pleased with the quality of work. This was my first but not the last time I call Beverly for my plumbing needs.

So my ac stopped working on the hottest day of the year! I called service on Thursday and they said they could come check it out Friday between 12-5. Of course it was the day of the prom, so it couldn't happen in a worse day. Well it started off shaken, 12 came and went, 2 came and went and at 330 we had to go get pictures so I called and asked if I was still on the schedule. " yes it's just a busy day" Well I had to leave, thankfully my dad said he would stay. 4 I got a call to say they were on the way At 5 o'clock on the nose, the service man showed up.

I have to be fair, after that It went pretty good Simon was our repairman and he quickly found the problem and fixed it. He recommend some fixes and off he went I would recommend Beverly to anyone needed a furnace or ac repaired. They were honest and professional, even though I hate the 5 hour time window they give, I understand and assume that unless it's an emergency, that's the way to schedule repairs

James was very patient and great at problem solving. Logan was also very helping in contacting the service managers and getting appropriate service people in a timely fashion.

Karl does a great job of explaining everything. He gaves us a heads up on parts that are still working but may need to be replaced in a year or so. Very professional. Very knowledgeable! Great service!

Chrissy, the service person, Did an exceptionally good job of explaining to me what the problems were and what needed to be done. I'm satisfied that my furnace is in good shape for the upcoming winter season.

Horrible and incompetent. In 1995 we hired them for extensive AC DUCTWORK and the morons covered spotlights with insulation causing a house fire and hundreds of thousands in damages. Our insurance company Liberty mutual sued them. They eventually settled out of court. They were guilty but never acknowledged their guilt. There was a very long fire report. Beverly put out lives in danger. BEWARE

After we moved into a new house, we had a 12 month home warranty provided by the seller. We noticed a leaking zone valve on our boiler system, so we filed a home warranty claim. Bethany came to replace the valve, but they left without bleeding air out of the pipes. It required three trips from their people over the course of three days to keep trying to bleed more air out of the pipes, with none of them doing a satisfactory job.

During this process, we didn't have heat in some zones of the house and our kids had to go sleep at a relative's house. Even after three visits, they still had not restored heat to all parts of the house, and the pipes were still very noisy. We finally called the service company that had installed the boiler and done maintenance on it in the past. They fixed it in half an hour. Given our poor experience with Beverly, we don't recommend people use them.

Ahhh Beverly, what happened since 2012? I first used this business when my hot water tank went out.it wasn't leaking but I was having the hardest time trying to light the pilot. Not trying to blow up my house, I called them. They promptly got back to me, had a technician come out, and he said I had an issue with the thermocoupler. After a replacement, all was good.

I called them recently because the same water heater is now leaking. You know, leaks are no good.almost always means you need a new one. And of course this happens on a weekend. I called Beverly at 9pm on Sat.and the rep states "I can't schedule you an appointmnet". So I ask her what my options are. She told me that they could have a plumber come out, but since it's after 7pm, the service fee would be $119.

Come one, really? She told me if I called in the morning it would be $79. So I called in the morning. The woman indicated that the technician would call me back - and he did. We discussed prices.and that's as far as we got. For a standard 40 gallon water heater to be installed.they were talking in excess of $800 with everything. It took everything within my power not to scream. That's highway robbery! I'm not stupid, I know how much a hot water tank costs.and I have to assume they must think I'm stupid.which is an insult. I ended up going with another company, who was much more reasonable. So all you yelpers out there, please don't waste your time with this company.

A weekend ago, I noticed that a pond had formed in my basement near the drain seemingly overnight. Panic-stricken, I called Beverly Services, and within an hour, a middle-aged plumber with a wry, down-home sense of humor by the name of Jeff was parking his van in front of my house. Charmin brand toilet paper was the culprit, clogging the drain at the trap.

No more than 20 minutes later, the drain was cleared with a manual snake, and Kay and I were both put at ease. We won't be using Charmin any longer (Kay bought it 'cause it was on sale despite being advised by another plumber not to use it), but if another emergency arises when it comes to plumbing, heating, cooling, or electrical, we'll be calling Beverly Services.

A 24/7/365 operation, the 71 year-old Beverly Services offers fair pricing and guarantees satisfaction. Jeff's Greatest Bits "No, don't use blue pens. I have a racial prejudice against blues. Those people invade planets and enslave everyone on 'em!" "Man, this house is so outta code you might as well burn it down yourself and get the insurance money.

I know some good arsonists. Relax! I'm kidding!" "Hey! I cleared your drain! Come down and take a look at the boa constrictor I pulled outta there!" "I'll need ya to flush both commodes, but please, no #2's. It's been a long day." "I've been so busy, I forgot to get lunch. Mind if I order us a pizza? I'll charge it to Beverly. They never check their books." "Hey! I just found a tunnel! There's a subway runnin' under yer house!"

This company is truly one of the few organizations where customer service is paramount. Not only are they friendly, every time, but informative and quick to provide detailed and easy to understand suggestions. While I have only used them for maintenance to date, I would be very comfortable with any level of services that they provide. Kudos to a company that still believes in great customer service and a job well done!