Comfort Zone

Mike is friendly and technically knowledgeable. Will definitely use service again. Service: AC repair

Mr Mathews crawled into my attic and found a problem that 4 other HVAC companies had missed. We had not had good cool air for 5 years and now we are living the dream. This was several years ago but I owed him and his crew this review!

I had them do a maintenance check back in February and yesterday my unit would not work,

Very good company. The employee's are great and we'll trained. The management is of great quality.

Jack, Tristan, Chad, Sarah, Ashley, James and Brian are a good crew. They worked hard and were very accommodating. Quick and sure work.

Critical: Professionalism, Punctuality, Quality, Responsiveness, Value Worst company ever they take your money and make you think they did a good job

Paid them over $700 to come fix unit. The next day the unit leaked, called them back out. The second technician dumped the entire catch pan of water into my ceiling and said he couldn't fix anything that night. The next morning my ceiling was caved in and my walls and woods floors were ruined. I had to pay for water restoration. They offered nothing in repair of my home. After waiting weeks for them to make it right had to go with another company and had to file a huge claim on my home owners insurance. Use them at your own risk.

Lenard was very prompt, very clean, tarps down in work area and even took his shoes off. He was very thorough and did a very good job. I highly recommend him

I called this morning at 8:30 AM because my air conditioner wasn't working. Cindy told me that someone could be out between 12:30 and 2 PM today and that they would call before they came. That is exactly what happened. Mark P and Matt P showed up to my house around 1:15 today and fixed my air conditioner problem. Mark and Matt were awesome! They explained what the problem was and told me exactly how much it would cost to make the repair. They were very courteous and efficient and finished the repair in less than an hour. Great experience!

My parents was without A/C for four days. Called this morning at 7 am and they had A/C by 12:44 p.m. and they even called them back at 2:23 p.m. to make sure they was still cool. There tech was David Kitchens. Thank you so for the friendly prompt service. Vicki Mason daughter of Frank & Jerry Johnston.

Called in 12/26 needing someone to check out my furnace as it was a chilly 60 degrees in my home. They were able to send someone out within the hour. Two hours later, the tech was able to repair our furnace and out the door. Prices were reasonable, our tech was very friendly, respectful and professional. He kept us informed, and ensured we had no questions. Superb customer service, will be using them again when it's time to repair or replace.

We had our AC unit fail during one of the hottest weeks. Jeff really stepped up and he got us a good deal on a replacement. He was even able to get a portable unit on short notice to get us through until installation of new unit could happen. From time of breakdown to full resolution was 4 business days. Total time with weekend was 6 days. The staff that came and installed new unit were pleasant, worked hard in the heat and completed the job quickly.

Very impressed by sales staff and companies willingness to help us out without taking advantage of us financially. Honest local business that really is trying to do it right.

Jeff quoted and installed a new furnace in my garage attic - a very unique request by me. The techs fabricated a climate enclosure, ran the gas lines (from the opposite side of the house), did the electrical connections and were done in 2-1/2 days. The furnace quickly heats my garage well beyond 80F in short order. A+ on knowledge, install and service; I even had them maintenance my original furnace and A/C.

Had a competitor look at my heater last year told me my heat exchanger needed replaced and it would be cheaper to replace my whole unit. I instead took out the ac condenser which improved how the heater heated my house. It was not perfect but it improved air flow. The error code on the unit was 33 which is an air flow problem. Bruce came out and gave us options on how to improve air flow. It's really nice to have option to fix you 8 year old unit rather than having to replace the unit. I appreciate the honesty!

Watch out for the Comfort Xpress service contract scam! The techs don't really do a thorough inspection of the appliance. I bought the one-year service contract for $222 which included two inspections - one of the HVAC and the other of the AC. We were in the midst of a massive rehab due to water intrusion from a busted water line. I informed the tech that we needed to understand if the water caused any damage to the furnace.

His report showed that everything was operational and no repairs were needed. Six months later, we turn on the furnace to find that the control board has shorted due to the previously mentioned water intrusion. We had three separate HVAC technicians from three different companies (one being Comfort xpress) all verify that this damage to the control board occurred from the water intrusion.

I brought these facts to the manager's attention who replied with no real explanation and then proceeded to quote the repair at $130 higher than the other two companies.