Nu Air

Todd. Awesome Service! Thanks Todd! Nice and Cool NOW 70 dg's

I used this company through my warranty company, , American Home Shields. The service request was opened in September 2021 to fix the temperature controller in a cooktop and it is still not fixed even after 4 months. Todd, the owner, admitted the mistake was on their side, but he no longer returns my calls. They are very unprofessional and non-responsive. I'm stuck with them because of my warranty company. I would not recommend them for doing any service.

Work Accomplished: 1. Remove old HVAC system and install total Heat Pump/Air Conditioning System 2. Air Duct Cleaning & Sanitizer NU AIR THC TEAM (Todd, Mike, Shawn & MJ) House Size: - 2 Story Colonial 2600 sq ft PROS: - Affordable/Great Value - Accommodating - Clean - Fast - Easygoing - Knowledgeable CONS: *Were minor* - Some eye sores due to a bit of carelessness in my opinion (minor frays to insulation throughout and/or not neatly cut in some areas, soldering connections not neat, refrigerant lines sticking out a little more than I'm used to, drain line crooked, untidy application of silicone to cover hole instead of expand foam or puddy) - Duct cleaning was questionable due to the air attachment to knock off the debris in the ducts was removed and only one vent had a vacuum attached. Nevertheless, there was a lot of debris that didn't get sucked out by the vac and settled in the basement duct work. Note* (The tech did attempt to vacuum up as much as possible once notified of the problem) However it leaves me wondering where else in the duct system there lies a ton of dust and debris that didn't get suctioned by the vac.

The sanitizer smelled like burned electric wires; but I think it just got mixed with all the soldering smoke from the air handler install which got circulated through the house. Overall NU AIR THC did a good job and accommodated me, and family's HVAC needs accordingly, their price was very affordable and the amount of work that was accomplished in roughly six hours is commendable. The new unit looks great and works great. Overall Experience with NU AIR THC was "POSITIVE" I would use them again for my HVAC needs and would recommend them for yours.

I must say this company acted swiftly when we had an issue. We have a young baby in the house and during a heatwave with no air-conditioning would be a real struggle. Shawn, our technician, was amazing. He really looked into the next level of issues to find our problem. Others would have just saw the surface and left it alone but he found the problem! Highly recommend this company and Shawn.

I do NOT recommend this company. I have never taken time to write a review (good or bad) for a company, but this seemed necessary as the customer service was AWFUL. If you want things done thoroughly, in a timely manner, and done right, I would recommend going with a different company. Todd came to assess our refrigerator/freezer through our home warranty.

He asked questions on previous repairs and what we were currently experiencing with our freezer and refrigerator. After explaining to him our three main issues, he took a BRIEF look in our fridge/freezer and guessed what he believed to be wrong (based off of what I told him was happening and his 1 minute assessment). He said overall, if our home warranty asks, he would recommend a new fridge/freezer. Note: Todd NEVER fully examined our fridge/freezer, didn't take the time to run diagnostic tests on the thermostats, damper, etc.

He spent most of his time talking. Two weeks went by and we had to follow up with Nu Air to ask why the report hadn't been sent to our home warranty. They had no good reason and submitted a half done report that day only listing one issue. Todd listed one thing as the issue (the damper) and did not even mention our additional issues. We recently hired a new company to come out (A Call Away Appliance-highly recommend!) and they spent over two hours running every diagnostic test, pulling everything apart (including the damper that worked perfectly fine!) and made a new diagnosis. Witnessing all the time and effort this company put into our refrigerator/freezer made us realize even more the poor customer service we have received in the past.

I am extremely happy with the job Nu-Air performed installing a new AC system and cleaning the ducts. They were a pleasure to work with. Always responsive. Fairly priced. I would definitely recommend! Services: HVAC duct & vent cleaning, Install AC

Nu~Air has been the first company to resolve our HVAC nightmare! We have put so much unnecessary spending towards our HVAC system for the past 20 years of our company being in our current location. It seemed that every company we hired knew how to "fix" our issues yet we still ended up with the same result. Todd and his family have been responsive and knowledgeable throughout our dealings with their company.

We are happy to announce that we all have the proper heating and air conditioning in all parts of our almost 12,000 sq ft building! They have done such an amazing job that the owner and other staff have hired Nu~Air for their personal residences. Their knowledge, responsiveness, and outstanding customer service makes the world of a difference. It is such a great feeling when you finally find a trustworthy company to keep your workplace and home comfortable!

Nu-Air did a complete revamp of my system at our office. 3 complete systems in all and did a great job at a competitive price. They worked until the job was completed and are always available for support when I call. I would recommend them without hesitation.

I have been using nu air for the past five years the customer service is amazing and the speed of service is even better i started out getting a yearly tune up and duct cleaning over time i had a few emergencies pop up my hot water heater went they came right out and hooked up the new one shortly after that my central air went and let me tell you if it wasnt for the honesty and intergrity of the owner i would of had to replace my whole unit instead it only cost a few bucks to replace a small part!

Everyone knows maintaining a home and sudden emergencies pop up can be very stressful but the crew at nu air makes it better especially holly her customer services skills and kindness should get her a big raise! #amazingserviceallthewayaround

This company came to my home a day ago and I walked away very, very displeased. I contacted the owner of the company to note much of my displeasure. For starters, this man's sole intent was to listen to my problem. He gave me his time and his understanding. So much so that we spoke over 35 minutes! He did not rush me, nor did he make excuses. He educated me on the areas that are problematic, why they are problematic, and the potential concerns that can be going forward in a very honest way.

He did so very well. Not only did he listen very well, he empathized, he understood, applied accountability and wanted very much to fix the problem so that I could be a satisfied consumer. This type of customer service is very rare these days. As well, the character of this man and his company are extremely important to note. This company and its representatives offer knowledge, are helpful, well trained, and they care.

This is most certainly a company I will look for again and again for service when in need because they have proven to be reliable, trustworthy, and earnest. Thank you, Nu Air! You have been a blessing to my family!