Affordable Air

Critical: Quality I had a heat pump and duct vents put in. It will not cool the upstairs of my house. They told me I needed better insulation so I had the house spray foamed. And that did no help anything. So it's like 90 upstairs. The unit doesn't even cool the downstairs very well. Services: HVAC duct & vent installation, Install thermostat, Heating system installation

These people r wonderful! Johnny on the spot! I called for a unit to be checked and within 20-30 mins the tec was on site! They always do the job correctly the 1st time! Thanks for all the hard work from the men that check & fix, the installers and the lady on the phone when I call!

Hired them to install a mini split in new home addition. They installed it in the wrong spot while we were not home, even though it was clearly marked. No courtesy call to make sure it was going where we wanted before drilling 8 inch hole in our dry wall And after multiple phone calls to the manager, they would only fix it if WE paid them an additional $1,800. Poor customer service, extremely poor communication skills. Ruined the plan for our entire addition.

Gary, Affordable Air, whom I gave business to during the lockdown last year, not so "Affordable" anymore. I gave two stars because he showed up and I needed to be repaired quickly. My dog chewed the outside wires and it needed to be repaired. It took Gary and his Son about 30 minutes to fix it by just putting on two wires and some wire nuts. That's it $631.00 Look at the pics for "quality of the job" Nice enough guy but insane, people forget, people "get fat" during the busy times and greedy.

The charges were uncalled for and it is a sloppy job. Completely taken advantage of because I was in need. He gets great reviews, I guess he was trying to get rid of me for some reason. Mission accomplished. Never again. Bad word of mouth is worth 10x more than a good one. Good luck. Sleep well tonight. Again, look at the pics

Critical: Professionalism, Responsiveness I called them for a quote on a new installation for a modular home with a full basement with exposed floor joist the same as a stick built home. After wasting my time for five days and after the estimator said he had the quote ready, I had to call them back only to find out that the "boss" said they were walking away from it.

People are very nice but my mom furnace has went out 4 year in a row now and they are the people she calls every year. I don't get it all it is doing is costing money each winter.

I understand charging for a service call.if there was an actual fixable issue at that time but To charge me $135 for only telling me my system is broken and leaving without contacting me back to see if I would like to move forward on getting it fixed is not good customer service. It's almost summer and already getting hot. we needed some guidance and help choosing what to do. Btw I just called to talk to jon about a possibly installing a total new unit and you left me waiting once again.

I had problems with my furnace and Kyle A arrived. He was very courteous and friendly. He walked me through everything he was doing and showed me the steps. He went above and beyond what most tech will do! I would request Kyle definitely again!

I've been using Affordable Air for about a year now and couldn't be happier with their service. I signed up for their annual plan and it's pretty much paid for itself already. I've had them out 3 times so far and had 2 different techs, and they were both the upmost professionals. Both took the time to explain what was going on with my 16yo Lennox system and what they were doing. I've been extremely happy with the cost of their services and the staff that I've worked with. 5 star company. 5 star service. Thanks Affordable Air!

Weekend Service was top-notch! My parents air conditioning blew out on Memorial Day weekend. I called around to several companies. I called Affordable Air and left a message. I r/c a call back from Kyle A within 10 min and he was on their doorstep within an hour and half. He didn't overcharge, and was super nice to my parent's. My mom couldn't stop raving how nice "Kyle" was. I am fully impressed- thank you! This company is great.thank you so much!

Finally went into my own pocket to resolve an electrical problem dueto installation missteps. Issues prevalent until today. Technicians were caring but more care should have been taken when installing the new unit. Will not recommend to others and I was also not happy with office staff.