We are a small family heating and air conditioning business in Salem, Virginia serving the Roanoke Valley since 1994. We take pride in providing our customers the best possible service, treating every home as if it were our own.
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Reviews (13)
Dennis Dean
May 05, 2022
Robert Austin
Mar 01, 2022
John Craig
Nov 05, 2021
Aden Short
Nov 04, 2021
Mary Elmore
Oct 31, 2021
Stan Ozog
Oct 20, 2021
Very pleased with the service and attitude of the service men: professional, polite, clean. Wore a face mask and boots covering inside the house, explained the problem and the repair. Had the replacement part, replaced it and left within an hour with the system working. Great job, thank you. Service: Repair AC
Mike O'Brochta
Sep 13, 2021
Very responsive. Since Bryson previously replaced both our our HVAC units, we continue to call on them whenever service is needed. Recently, the AC on the main level of our house stopped working. The very same day we called, they came out and diagnosed the issue; after 13 years a new blower motor was needed. They replaced it the next day. Dan is such a nice and dependable guy.
Lynn Deel
Aug 03, 2021
Patricia H.
Jul 08, 2020
In March 2020 I had Bryson Heating and Air replace my 20 year old 3-ton heat pump with a Trane 3-ton 14.5 SEER heat pump. I waited a few months to write this review in order to report electric savings and overall performance so far. Happy to say compared to a 3 year average for May and June I am seeing a $25 per month savings, and during these hot days the unit operates beatifully and it's quieter than the old unit.
I chose Bryson Heating and Air because their quote not only gave info on heat pump but also on the air handler, and included a heavy duty drip pan with overflow protection and a programmable thermostat. They are also NATE certified. In addition it was the lowest quote. The installation went smoothly even though the air handler was located in a very tight spot in the very small attic. They cleaned up thoroughly when finished. I found this company to be professional to deal with and with the installation. I am a happy customer.
I chose Bryson Heating and Air because their quote not only gave info on heat pump but also on the air handler, and included a heavy duty drip pan with overflow protection and a programmable thermostat. They are also NATE certified. In addition it was the lowest quote. The installation went smoothly even though the air handler was located in a very tight spot in the very small attic. They cleaned up thoroughly when finished. I found this company to be professional to deal with and with the installation. I am a happy customer.
Rebecca Yeager-Piazza
Apr 23, 2020
We are so pleased with Bryson Heating and Air Conditioning. A couple of years ago we had them put in a couple of mini-splits for us in an area of the house that another company said was impossible to cool. That worked out beautifully, so when we needed to replace our heat pump for the main part of our house we had them do that, too. Today the air conditioner stopped working and Dan came out to Floyd from Roanoke late on a Friday afternoon to see what was wrong.
He discovered a big hornet had somehow crawled up into the water line and died there. Because a kill switch had been installed to prevent flooding if something ever blocked the line, the system shut down rather than flooding the attic. We are so pleased with Bryson's service, from the installations to fixing a crazy problem like this, that we want to recommend them to anyone who is looking for heating and air conditioning services.
He discovered a big hornet had somehow crawled up into the water line and died there. Because a kill switch had been installed to prevent flooding if something ever blocked the line, the system shut down rather than flooding the attic. We are so pleased with Bryson's service, from the installations to fixing a crazy problem like this, that we want to recommend them to anyone who is looking for heating and air conditioning services.
Sparkle Bland
Nov 28, 2019
Dan and his assistant arrived on time and went to work Immediately. They were very organized and completed a thorough service check on my furnace. I had questions about future changes I'm considering and Dan answered my questions and was able to suggest options and costs for me to consider. I am totally satisfied with their work and price, and I highly recommend Bryson Heating and Air Conditioning of Salem, VA.
Larry Lawrence
Mar 28, 2017
I highly recommend this great family owned business! From Richard and Betty to the professional service technicians, their friendly service was top notch and everything we could ask for! The installation of our beautiful gas log insert was a pleasant experience and we will contact them again if we have any other heating and air needs. Thanks Bryson family!
Nathan Carroll
Feb 27, 2017
Bryson did a complete replacement of our HVAC system and installed a new gas line. I'm really pleased with the result, and the process from start to finish was excellent. Dan is detail oriented, methodical, and provides great customer service. He returned my calls and e-mails when he said he would; he took the time to ensure that I understand how the system operates; and he was personable and friendly from start to finish.
The level of service Bryson provided is hard to come by. The review by Stephen Hokanson mirrors my experience; I am analytical and ask tons of questions as well. Not once did they seem bothered by my questions and seemed to enjoy the opportunity to teach me about how things work. I highly recommend Bryson!
The level of service Bryson provided is hard to come by. The review by Stephen Hokanson mirrors my experience; I am analytical and ask tons of questions as well. Not once did they seem bothered by my questions and seemed to enjoy the opportunity to teach me about how things work. I highly recommend Bryson!