East River Energy

So unprofessional and immature. One of their low life drivers goes by one of their friend's houses at 7am and BLOWS the truck's horn. Grow up!

I have been getting oil since 2006 and never have I had such great service from a company. Their customer service representatives are so helpful and kind to their customers. Great Company, thank you East River Energy.

Ok so I have been with east river for years. I hate to say it but I am on fuel assistance but that makes me a guaranteed payer. Well I left messages concerning a bill no call back. I fnally got in touch with them and they are saying a bill is not paid. So I went onto the website put in the acct # and it says that # does not exist. hummmmmmmm interesting.

I called yesterday and talked to Eric. He was very pleasant and offered me assistance. He got back to me within an hour, delivery was made today. Thank you Eric. I would recommend East River to anyone. All are pleasant and ready to assist your needs

Probably being generous with a two rating since after over 20 years as a customer I am totally disappointed in the service we received. Furnace is flooding by basement to stop it we have to turn off the furnace which means no heat in frigid temps or have heat and let it flood. Tech shows up thankfully the same day at 4:58pm after two calls to the. office says oh this is a big job have to call my boss.

Boss says I can't have you stay there for that many hours to fix it maybe they can call a plumber and tells him to leave! Good luck with that at 5:00 at night. Also my husband had explain the situation specifically to two different people why didn't a tech or supervisor call and get the details all day long then if they didn't have time we would have had the opportunity to get someone else at a non after hours rate?

I will also say the Tech was not the usual one we had in the past. We never had any issues before hence why we stayed customers for so long. I do understand they are busy with the record cold and others might have been "more important" but this was handled badly.

My mom lives in West Haven. After 40 years her furnace needed replacing. She told me that she was getting estimates from her oil company and other contractors and the estimates were ranging from $15,000 to $30,000. I thought that sounded ridiculous and I was worried that people were preying on her. I remembered that my old West Haven High School classmate and football teammate, Don Herzog is in that business so I contacted him.

They sent George McQueeney out to look at her furnace and they are going to take care of it for well under $10,000. If you are looking for good honest service, call these guys!

I wasn't even an existing customer as I had just moved into a new house and knew nothing about oil. I ran out of oil and my furnace cut out, these guys came right out for an emergency call and got some oil in my tank for me and got me back up n running while explaining everything to me. Great Service, Great Tech!

They deliver my oil. They come when I need them to. Their prices are competitive. What the hell else do you want from an oil company?