Action Air Conditioning & Heating

I had a bad experience with Action Air. I had purchased a new ac unit from them that stopped working 2 months after the three year warranty expired. When their tech showed up he charged me $250 for a 10 minute inspection to find that heating coil was leaking. They quoted me $1200 for the repair, way more than what I was quoted after calling aroundfew other vendors.

The next vendor who replaced the coil charged hundreds of dollars less. They also said that the part that failed was a cheap off market replacement just to save a few bucks for Action Air. This is not a place to drop thousands for such a big purchase.

Luis Castaneda arrived on time and worked tirelessly to clear the nest in my dryer vent. He was thorough and very respectful of my home and safety. He wore booties to protect my floors, a mask, and was very thoughtful and mindful about keeping doors closed so my cat didn't make a break for it. Luis worked constantly and cleaned up after performing this meticulous service. Thank you so much, Action Air and Luis! I will definitely recommend this company and technician and will certainly call them again!

This company takes professionally and seriously its relationship with costumers. My wife and I are happy to have contacted Alexis to make and appointment for HVAC duct $ vent cleaning and repair. Technician Luis showed up on time for the job and was so careful explaining all the process in detail since the inspection through the process of repair and cleaning.

You can notice when the technician is experienced and skilled since the moment that he makes contact and introduces himself; Luis is one of them. Without hesitation, Luis knew what to do and where to go from the beginning. I would recommend this company, if you are glad to find Alexis to make an appointment, you will see how she is courteous, sympathetic, compassionate, understandable and over all, professional.

I was impressed by appointment making process and company professionalism. I like that they have been in business for a long time and I felt comfortable with Steve. He was able to make a full impressive spreadsheet of our options and it was well presented. Thanks and we will definitely use them to install our A/C and furnace!

I just had an HVAC heating and cooling system installed in my condo yesterday, May 23rd, 2022. Being on the board of my home owner's association, I've been somewhat involved with other units being installed, as a crane is required to put the unit on the roof - and thus I'm regularly involved in alerting other complex residents of such events. After dealing with multiple HVAC companies over the years, I had communication with one of Action Air's salesman, Joe, on a few occasions. Having checked on pricing with other companies, and seeing the professionalism that Action Air provided to these other residents, I called Joe at the end of April to set up making the purchase.

Unlike many contractors these days - where projects are scheduled to be started a few months in the future (like another home improvement project I just had done last year) - my HVAC deal was signed the end of April and, as referenced above, installed only 3 weeks later. Preston and Jake were the two men performing the installation. They arrived exactly at the time that the company said they would, and were extremely professional, polite, efficient and helpful - and, as importantly, resolved several unexpected and unforeseen snags both knowledgeably, skillfully and adeptly.

A new replacement door is going to be required to cover the inside parts of the HVAC unit. Preston told me he had ordered the part and that as soon as it arrived the office would call me to schedule this final installation. In the meantime, the unit is still functional. When the time comes to have the door installed, I will certainly request Preston and Jake.

In a day and age where quality customer service is becoming harder and harder to find - especially on medium to large projects - I needed to share my experience with Action Air, as it was plain and simple a delight - absolutely seamless. Thank You. Ian

Heating and A/C conversion to heat pump system. From the start to finish we had an excellent experience. Steven Gill was instrumental in presenting our options and helping us to understand each possibility. The technical guys, Adam and Chris were excellent. Always on time, very knowledgeable, responsive, polite and very hard working. The system is in; it's new but seems to be working great. We're happy customers.

I've used Action AC and Solar twice now. The first time I used Action was for a solar system install in the summer of 2021. I obtained price quotes from three different extremely reputable companies, Action being one of them. Not only was Action by far the least expensive (by almost $8000), but they also were able to start the work immediately, unlike the other companies that stated they probably wouldn't be able to begin the work for about four months. Action's work was EXTREMELY clean, professional, and expedient. so much so that, when it came time to replace our entire HVAC system, I obtained a quote from them again, along with two other reputable companies. Well, not only was Action the least expensive AGAIN, but they were able to schedule the install within a week. Installation took only a day and their work quality was on point with their solar system installation work quality.

I couldn't be happier! I would recommend this company to anybody! It's just too bad they don't remodel kitchens. But, if they ever do, I'll probably go with them again. Thanks Action!

Just had my AC and Heating installed. John gave a fair quote and explained all the options. I asked for the system that he would sell his own family and provided three options. David and Gabe came out and did an AWESOME job. Very friendly, respectful and helpful. The job took four days and worked around my schedule. I would highly recommend them and Action Air to all my friends and family members. Thank you. It is hard nowadays to find reputable companies and this is one of them. Satisfied client

Action Air did an amazing job replacing my furnace and installing an AC. It looks great and works great! They did an expert job at cleaning up the work area after they were done. They explained what they were doing at each step of the process. If I had any questions or concerns they addressed them immediately. They also instructed me on any maintenance I would need to do (filter) and how to operate my new thermostat.

I have always received top notch service from this company. They installed my heating and air conditioning units along with ductwork and vents a few years ago and they did outstanding work. The entire team is very professional and hardworking. I have them service my units yearly and every technician has been great! Today the preventative maintenance was done for both units which keeps them running perfectly. I highly recommend this company. They are honest and provide great customer service.

I would not recommend this company, I regret that I selected for my heat pump installation project. I dread the fact that they will be my warranty company for a while. The sales team made a mistake on the write up of the project causing a delay for completion. The install should have been completed in two days, but the project stretched on for a couple of weeks due to installer issues, supposedly bad equipment from the factory, very poor communication between techs and project manager.

The sales handoff issue was the fact that the sales person did not include appropriate ducting supplies. The installers showed up the first day, worked a half day because duct supplies were not on site. A well trained/experienced/well managed team would have called the warehouse to deliver the supplies- did not happen, thus the half day of work. This is just a sampling of the issues. Stay away from this company, the worst project in my lifetime of home ownership(25 years)!

My thermostat was acting up and even with calling the manufacturer, I couldn't figure out the issue. Action Air installed my A/C and furnace previously, so I called them for help. The technician was very helpful, wore a mask in my home and asked if I wanted him to wear booties over his shoes. He was able to determine that my thermostat screen was overheating, causing a faulty temperature reading.

He suggested some replacement options in brands that he said he didn't get a lot of calls on, so they should be reliable. I have only ever had good service from Action Air.

I've used Action Air for installation of Air and heating systems in both my properties. Ive been quoted by a few HVAC companies but Action Air beats them all in terms of price, service, quality of products offered. The technicians are very friendly and personable. They go above and beyond in their service. I will most definately use them for my HVAC needs in the future. Thanks Action!

I cannot say enough good things about Action Air. They installed/replaced a complete HVAC system in my condo in 2014. A short time after, the AC was no longer cooling. Without any hesitation or argument, they came out, fixed a leak under warranty and the AC has been perfect ever since. Fast forward to November 2021 (and renter with three cats), I called for maintenance on the HVAC furnace and condenser units.

Prior to my technician showing up, I received a message telling me he was on his way, his name, his education, and a little bit about him personally. Deivy was on time, extremely polite, and capable. He worked steady and consistent for hours to clean up quite a mess. He didn't try to up sell me on anything, but he did make two recommendations, one necessary, the other optional, both with complete/ brief, explanation.

I was so impressed with his patient demeanor, steady work, and his politeness. Deivy took before and after pictures and emailed them to me with my invoice. So great to have a record of the maintenance, and nice to see him take pride in his impeccable work. A few days later, I had arranged for the air ducts and dryer vent to be cleaned as well. Again, prior to my technician showing up, I received a text message telling me he was on his way, his name, and a little bio about his education, etc. Gage and Cody showed up to clean the air ducts with a smile. Delightful young men!

I left them to do their work while I ran some errands, when I returned they were literally cleaning my vents at their truck with solution and toothbrushes. Talk about complete and detailed service! And they were still smiling. Cody had to get up on my roof to release lint from the dryer vent, it was that much of a mess. They even handled another vendor I had coming for an estimate, that I had totally forgotten about!

They charged me EXACTLY what they quoted over the phone. After seeing the pictures, I'm positive they saved me from a dryer fire. I cannot say enough good things about this company. I wish ALL companies were as considerate, capable, friendly, polite, and affordable as Action Air.

Every call - stellar. They installed our HVAC back in 2014 and has continued to maintain it ever since. They don't do things that aren't needed and give solid advice to keep our system / investment running. Highly recommend.

We used Action Air through Costco. If I could go back and start over. First it took two days to complete the job. 2 days weeks apart! The 2nd tech that came to finish the job had no idea where the first tech left off. He asked us what still had to be done. Huh? As far as workmanship I would say average. We have the dirty hand prints all over to show it.

They brought the furnace unit through the cold air return and left that a mess! I guess no one showed them how to use a box cutter to go around and loosen the paint and caulk around the vent before removingit. Looks like I have some re-do and ceiling painting to do. My wife asked the tech about future service before he left. He laughed and said, "good luck.we're so booked." Hopefully it's as trouble free as the previous ~25 year old system.9/5/21 update.

Thank you for your response. So far a manager has not contacted me. In addition to the mess with air return intake vent, the tech also drilled through the wall and put a hole in my pocket door when mounting the thermostat. He also had to mount the thermostat up higher than the original leaving the corner exposed. He had to cover the hole he left when he tried to pull wire down the plaster channel. Easy fix but sloppy work. We also found a can light pushed out below where they were working in the attic. For ~12k I sure expect better.

I purchased a solar electric system 4 years ago from Action with the promise that they would monitor the system from their location for the life of the system. They set up a local monitoring system as well. Upon discovering that I cannot actually monitor on site, I called Action who sent a repair person over. He could not fix the issue as he did not have the correct repair part on his truck.

He advised me to upgrade my router to an $800 router (that they stock and sell). When asked why I could not use the original hardware that they installed, he had nom plausible answer. When asked about their monitoring of my system, I was told that they have not been monitoring my system for the past 3 years. I was then charged $150.00 for a service call that did not fix the problem with their original installation.

Seems like I have reviewed this one before. These guys are great and prices are better than most. Going to keep them in my life for a very long time.

Scheduled an appointment for furnace tuneup today and they gave time 1-4pm. 3:25pm no call so I called and customer service said the technician is on the way. 3:59pm no call, no technician so I called and the customer service now said the technician is running behind at the other job and asked if I can wait for additional 30 minutes to one hour. Unprofessional and unreliable on the customer service and the technician. They could of call me and let me know they are running behind the schedule and give me a new estimate time. I don't think my expectations is unreasonable.

We just needed our dryer duct cleaned and re-attached. I am just too old to climb under the house any more. Action sent two people out the day after our call. They were on time, polite and very professional. The team was led by Andrew Kearney. That said, the job was completed quickly and the price was very fair. We would recommend Action to everyone. We got their name from friends that had their entire heating system replaced. Word of mouth works.

Called these guys today to ask a few unique questions about an older unit I have at my house. Got on the phone with Jordan with was super knowledgeable and was patient with me as I asked more questions and took notes. I didn't end up booking services at this very moment, but know that when I do, I will be calling back Action Air!

I had mini splits installed in my home a year ago. I haven't had many problems and initially Loved them but when I do have problems, they are bad! They drip condensation in the house if clogged. It's stained my walls, warped my base boards, warping my hardwood floor, it's over an electrical socket and caused concern of a fire hazard.

If I knew I would have this many problems, I probably would have went with central air. The company initially told me it would take 4 days to come out but after making a complaint, they came out within hours. They are a really friendly company so that's a plus but if you go for splits, be aware you shouldn't set the temperature below 70 or you could end up with the same damage I've encountered. I'd give the service technicians a 5 though for their kindness and effort.

I am very happy with my new Lennox air conditioning and heating system installed by Action! My outdoor condenser unit has been dead for nearly three years, and the whole system was over 25 years old, the ducting was disintegrated, I knew it was all due for replacement. I requested a quote for a new HVAC system through Costco. Action contacted me promptly after I called Costco.

They made an appointment that matched my schedule to quote the project. The salesman arrived on time and was wearing a mask. He questioned me on what I thought I wanted and inspected all my systems. He made recommendations for a complete new system which I suspected I needed. Fortunately Action is qualified for PACE, and was able to offer full financing on my property taxes, that I could escrow.

I accepted the offer as it was a good deal. So, condenser (the outdoor AC part), fan, heater, MIRV filter, all new ducting, touchscreen thermostat control with iPhone app WiFi access, registers, and balancing, cut in a new register to replace one that we had always felt was misplaced in the kitchen. They scheduled the installation, again at my convenience, for a two day installation.

The technicians arrived in masks, laid down tarps, and worked diligently to get the job done in two days (on my 1500 sq.ft. house). The system is much quieter than my old system, inside and out. The thermostat is a modern touchscreen that is highly programmable and controllable with your phone via an app. I have basic settings working, but I will have to play around and read the manual to get everything set.

As I haven't had AC for nearly three years, I don't have a recent energy bill to compare to, I know my bill will go up, no matter what. Mark me cool and comfortable!

Arturo rivera came on the 4 th july and saved my party he diagnosed my ac unit and repaired in no time.

My entire experience with this company has been phenomenal. They kept me informed and saved me the cost of an extra visit by them by having me answer questions/gather information on the phone. My problem was water leaking on the roof whenever the a/c turned on. The tech, Jose, knew what the cause of the issue soon as I described it, went exactly to where the problem was located and fixed it in about 30 minutes.

He explained everything clearly and well, and he gave me suggestions for how to avoid any similar problems in the future. Jose was friendly and took the time to clean up everything when he was done so it was cleaner than before. Note for these times--the company has good precautions in place for pandemic response, including face masks and other measures.

I had Action Air Conditioning install a new mini split A/C in my condo and they were great. David, Jammie and Samuel were the ones that installed my new A/C and they were very professional, knowledgeable and able to answer any questions that I had. They were on time every day and did a great job of cleaning up after. I would highly recommend them to anyone.

I solicited bids from 6 HVAC companies before selecting Action Air. The fact they operate in cooperation with Costco gave them a huge advantage in the down selection process. However, consumer reports also helped. They rated the equipment Action Air proposed to install as one of the top brands for AC units. The thirds priority was the price; even without the savings via the 'Costco-bucks', their price was competitive with other bids offering lower quality equipment. However, I'm writing this 'YELP-out' because of the installation team. Professional, thorough, cleanly and informed, David and Jimmie were timely, quiet and friendly, you want this team to work in your home if you want the job done correctly; I say this because I observed their installation and asked questions as they worked; I can be a real pain, but they kept a good attitude and were always knowledgeable and friendly.

A Perfect Install & Experience - from the Larry's presentation to David & his team installing what was promised in the time frame agreed to. They installed New Heating/Air system - I had some special requested that they managed perfectly. Pricing was very competitive as well.

From the very first meeting we had with Robert, the sales associate from Action Air, we felt we were in good hands. Robert saw the challenges we had and gave much need guidance to solve our heating and air conditioning challenges in our 40+ year old home. We were adding A/C and the installation needed some work around. The installers headed by Caesar were polite, clean and organized.

They worked in almost every room of the house in the two days they were installing and left no mess. I was very impressed by their understanding of complex installations. Thank you to all at Action Air Conditioning and Heating of San Diego.

We contracted with Action through Costco for installation of a new 5-ton Lennox AC system. We wanted to get it in before the really hot weather struck and they obliged by completing install between July 2-4. Their work was of high quality, and quickly performed. They also replaced all of our old leaky ducts in the attic with new tight ducting. The service techs, Reuben and his associate, were courteous, neat, conscientious, with excellent to work with.

They arrived punctually everyday as promised and left our home clean. At first we had favored another contractor with a Trane system at a slightly lower price and good reliability reputation but were attracted by trust in Costco's seal of approval. Action agreed to match the Trane contractor's price and provide the same 10-year warranty on the equipment and we were off to the races.

The job was completed beautifully and we are now awash in cool dry air throughout the house even as the outside thermometer reads 98F! This has been one of those rare circumstances where the contractor delivers everything as promised and we have zero complaints! I would whole-heartedly recommend them to family and friends. Well done Action AC & Heating!

Arranged to have this company to perform the SDG&E Quality Maintenance program and they never called back after requesting to verify my SDG&E account to schedule an appointment. I called Action Air back after two weeks and set an appointment. Company calls the day of service to tell me at 2:00PM that the technician can't come out due to an earlier job issue after confirming the day prior. Scheduled service time was between 12-3:00. I sure wish I could get back my vacation time that I used. Thanks for nothing Action Air.

STELLAR COMPANY! I live in El Cajon Valley and in the summer it's hot, hot, hot! I made the decision to get AC. I didn't want to go with the traditional AC system because I didn't want to lose the esthetics in my house by lowering the ceilings to allow for ductwork. I researched and found the Ductless Mini Split system. I then began getting quotes.wow. ACTION AIR not only gave me the BEST price, the entire transaction from estimate (you rock Robert!) to the installation crew (Eddie and David are amazing) was wonderful.

Action Air beat the other estimates by over $10,000! They were professional, no pressure, knowledgeable, gave me many options, and were just straight out good people to do business with! Highly recommend