A-Cole Plumbing Heating & Ac

We were having issues with a 6 year old hot water heater which was new when we built the house. Gillece came and decided that we need a new hot water tank. Even though i thought it was premature, i thought fine. give me a quote for a tankless water heater to replace the old tank style heater. They gave me a quote for $8,400! I called a competitor and was told that we really just needed a new expansion tank which was around $300.

We had already talked ourselves into a new tankless system and asked for a quote. the competition came in at $5,300. same brand, same size! We also had a leaking kitchen faucet, Gillece quoted me $600+ dollars to replace just the handle, not the faucet spout, just the handle.i got the same job done with our handyman, same handle for $300! If these aren't predatory practices I don't know what are. luckily we did our due diligence but i recommend that if you call Gillece, that you also shop around because their prices are off the chart! They got my $85 diagnostic fee and that's the last they will see of my money.

STAY AWAY! They're criminals! I am shocked they are still in business. Gouged me $2K for a $100 part and 5 min job. Planning on reporting them to the better business bureau.

Despite the fact that there are literally 140 negative reviews and they have the worst rating I think I've ever seen in a service company, they did great for me!

Emily, I appreciate that you are likely in a marketing or coms role at Gillece and aren't responsible for their policies or practices, so this is not directed at you, you're just doing your job. I'm never going to get my money back and the company is probably still trying to scam people in the same way it did with me. Calling in to discuss my concerns isn't going to change anything and was the first thing i tried when this all happened originally.

Since writing my original review 11 months ago I learned that the PA Attorney Generals office is actively investigating your company for the exact same type of business practices I reported. Hopefully that will change something.

They quoted me what the National average is to renovate an entire bathroom to fix a 2x2 foot of flooring. They also rescheduled me about six times. Their prices are insane!

Only giving 2 stars because the tech was great. Diagnosed and gave some suggestions on replacing my hot water heater. Everything went downhill when it came to pricing, roughly 300% mark up. Canceled the repair and called someone else and saved $3K.

Run away. $85 diagnostic. $550 FOR A DRAIN SNAKING THAT TOOK 15 MINUTES. 4 days later, Drain is obstructed again and they want me to pay to have it fixed again. Charging back, screw you Gillece! You guys are incompetent

They came to my home today, and provided quote. $2400 to add breaker and an outlet/switch. I was quoted by another company $350 for same job.

I've only had a 25% success rate in Gillece Services actually showing up for scheduled appointments, and that was my first appointment in 2016. While the price was high for what they did, they did do good work installing an outlet under my kitchen sink for a garbage disposal. The technician also was asked to look at outlets in the house that were not grounded, and ended up getting me to pay several hundred dollars for a whole-house surge protector.

While the price was tough to swallow, I at least had peace of mind that my electric work was done well and that the home's electrical devices were protected. My next appointment was a courtesy water test of some sort that was offered after completing my electrical work. They no-showed for that appointment, which was rescheduled and they no-showed again.

I figured maybe I'd fare better 5 years later scheduling work with them since I'd actually be spending money. Joke was on me. They were supposed to arrive for a morning appointment. I reached out late in the morning for a status update to be told that I was the next appointment in the queue and that all the technicians were still at their first appointments.

Come 3 pm I call again because they still haven't shown up. I'm told once again I'm next in the queue, which is ridiculous considering I was already told that some 4 hours prior. And then they have the gall to lecture me that they don't guarantee appointments. What a pathetic and unprofessional way to run a business. I'll use someone else from now on.

Https://pittsburgh.cbslocal.com/2020/09/01/attorney-general-josh-shapiro-sues-gillece-services/#.YUPNhGRHqV1.facebook They scheduled with us 3 days in a row and cancelled at the end of each day. I will never use this company again. Now that I read about how they scam people, I consider myself lucky.

They put you on their schedule, don't show up and then tell you, being on the schedule does not mean you have an appointment! What does it mean? They then say, you are high priority, and when you remind them, they say "all our customers are high priority". Do not let them waste your time, just call a place where a schedule means you have an appointment!

Great service I called on a Sunday, Eric showed up and fixed my problem in minutes.

The fuse to my home office blew and I needed to have it replaced quickly. After calling about 10 electricians only to find that most were booking appointments weeks out I was happy to learn that Gillece was able to schedule something for the next day. I made the appointment and was given a window of 8am-12pm the following day, I took the day off work to make sure I would be home and available. Well, at about 3:30pm I received a call telling me that I was not going to be able to be fit in that day.

I was then told that appointment times apart from the first one of the day are only estimates, I replied that I was not given a specific time I was given a 4 hour window which is why I took the day off. The customer service rep then told me that the window is only an estimate, in other words they cant even tell you what day a person will come out with any reliability.

I was given the first appointment for the next day which was confirmed, and was offered a $50 discount. Ok I thought - I have to get this done, lets just chalk it up to a scheduling issue. So today the electrician shows up right on time and was a very nice guy - he goes down to the electrical panel and agrees that the fuse needs to be swapped out - the estimate. $415.00!

I ask why its so expensive the fuse is at most $20 and the job is going to take maybe 10 minutes so it can't be parts or labor. The electrician basically looked at the floor and said, "that's the base price for any job." I kind of felt bad for him because he must be put in this position a lot and its not like its his company. Well it sure would have been nice to know that when I booked the appointment and had already taken 2 days off but they know I'm over a barrel I paid it. This company is a disorganized, predatory scam. Avoid it at all costs!

Do not use this service. They will not provide a detailed quote before starting, or to insurance company during the claim.

I would give a zero if I could. I scheduled an appointment to have a bathroom sink installed. I needed it pretty quickly. I had all supplies already. I was quoted 1200.00 to hook up a sink! My original plumber quoted me 100.00 but unfortunately got Covid and cancelled. So I had to still pay Gillece 65.00 for NOTHING! What a scam! We watched a you tube video and actually installed it ourselves:. I still can't believe he wanted 1200.00 to hook up a sink!

Don't waste your time. These clowns are only good at one thing, taking your appointment. Then they string you along all day making excuse after excuse for why their technicians can't get there. I only wish someone would have posted something like this so I could have seen it instead of wasting my time on this sorry lot of failures. When the company that actually fixing my issue is known I will post it here so you know who to call instead of Gillece.

We called because my bathroom gfi outlet was not responding. We also inquired on the $99 10 outlet special. Within no time Tiffany came and diagnosed the gfi issue and replaced 10 outlets on my main level. My gfi outlet couldn't the one of the 10 outlets but it wasn't a bad deal for it to be replaced. She also recommended other services and told us about the company. Very professional. Says she worked there for 16 years. I highly recommend! Fast friendly and efficient.

First: Called them for the $99 offer to unclog drain. They tried to charge me $400 with hidden charges that they never explained to me or have in their add. Second: callen the. To replace a 15A breaker. They tried to charge me $650 to install the $35 breaker They are fast, but watch out for hidden costs. Fight the price up front of you will end paying five times what you will pay with other provider.

Tech was friendly but honestly horrible company. Wanted to replace everything in the house with a way above average cost for furnace, A/C, and labor. We only needed servicing / cleaning. They would not proceed with cleaning service after we turned down new systems. We are new home owners and should have looked locally before resorting to this company - especially now that I've seen the other reviews.

I waited 4 days for this company to show up to service my down unit. Every morning they called me to tell me a tech was on their way. So I waited. Each day near the end of the day they would call to tell me they were not going to make it. They also informed me their trucks do not run 24/7 which conflicts with their website completely. The commitments to service made on their website was not at all my experience and completely inaccurate.

When the tech did show up they were very professional. Rather than troubleshooting and repairing, they lean heavily towards complete replacement. Expect to see pricing quotes 3-4 times higher than the industry average. It's criminal in my opinion. I don't know how anyone can afford to do business with them? I obviously did not use them and cannot recommend them to anyone. I have heard their techs are on commission which may explain the ridiculous pricing. A terrible experience to say the least. Run! Nice looking work trucks though. :-

Spent $13,400 through them and have worse plumbing issues in the same location they worked on. Will need to re-excavate my front yard that they excavated. The also advised me to excavate an area in my basement to replace a fitting- which resolved nothing. I now have sewage backed up in my downstairs and a $15,000 estimated sewage bill ahead of me. STAY AWAY

My husband and I called Gillece on 5/24 about a potential backup in our sewer line. We were told somebody would be out that same day before 4pm. However, when I called at 4, they then said someone would be out tomorrow. The plumber came (now on Memorial Day), to snake the drain. Then he says that it didn't work and we needed to jet the line.for $1000. Okay, did that.

After paying the $1000, it allegedly still didn't fix the problem. So he told me that the line was broken and would need to be replaced. That would cost around $5300, "but could easily turn into a $20,000 job" which he reminded me of several times. While trying to figure out how we could afford this job, he went home so we could figure out what to do.

In this, I talked to my husband's step dad who had someone willing to come out and look at it. Meanwhile, I had to move my family, including our 10 month old daughter into a hotel room for 2 days because Gillece scared us into thinking I couldn't use the plumbing in my house. When the other guy came out, he said that there were only roots from our bushes in the line and we only needed chemicals to put down the drain to fix the problem.

So we did this and now have no problems. The line was never broken. We were lied to and feel like we were conned out of $1000, and potentially more if we had listened to this company. I believe this company preys on people who have little knowledge of these kinds of issues and uses fear to get them to pay astronomical prices by making problems appear way worse than they actually are.

Do not call this company. Our main line sewer was backing up in our basement. We called Gillece, they sent someone out the next day. The only thing he did was to put a camera down the pipe and said it was full of roots. He said the line was flowing since he put the camera through the clog, it was not flowing. We had to call someone else the next day. Gillece gave us an estimate for $10500.00. The other company opened our sewer line up and charged $90.00.

I cannot give a stronger anti-recommendation to Gillece, particularly if you are in need of an urgent repair and are not able to price shop and compare. They provided an astronomical price without any breakdown for parts, labor, overhead, etc. They wouldn't even allow me to keep a copy of the quote, which I found to be incredibly weird. The full story is below but don't waste your time (or your $65 for an estimate) on these people.

I had a gas line leak and needed an urgent contractor estimate. Gillece sent someone out who proceeded to explain the work. The description of the work was consistent with what the gas company technician had explained. When it came time to give a price, the Gillece technician indicated that because the job would require digging, the minimum charge would be $4950 and would go up from there based on parts and labor.

I was blown away and he then proceeded to try to upsell me on having my entire supply line replaced, which would involve digging through my front yard for a few thousand more. When I asked for a breakdown of what the cost included (ie. excavation, parts, labor, etc.) he would not provide it and instead used bogus sales tactics like "our work comes with a lifetime warranty".

I already knew this quote was astronomical, but I confirmed it by getting two other contractors to quote me at less than 1/3 that price. The fact is, companies like this don't try to provide value to their customers. They prey on people in vulnerable, uninformed, and sometimes desperate situations and exploit them. By being highly available to come out and give estimates for a reasonable fee, their strategy seems to be to find a sucker or two willing to bite on the ridiculous prices they quote. For others like me, they make their $65 for an hour of talking and move on. I strongly urge anyone to avoid this company and find a more reputable service company.

Gillece is the worst company for HVAC in Pittsburgh. I got a coupon for a $50 A.C. Tuneup and the guy came in to tell us that we needed a new water heater, furnace and A.C. And then when we asked him for the tuneup we paid for he said he would schedule a tech that never showed or called. This guy that showed up first was just an "evaluator". He also put stickers over all of our regular guys contact information without telling us!

Mind you- we just wanted an AC Tuneup and this guy who is not certified in anything took it upon himself to go downstairs to say we everything we have is crap and we need new everything- even though EVERYTHING is working fine. Use Restano's- trustworthy and won't cover up prior service provider's information or say you need new everything and give you an attitude. I'm going to post this on to all Gillece locations in Pittsburgh so everyone knows not to go with them- even if you get a coupon that sounds like a good deal - it's just a scam to try and get you to spend way more than necessary.