Our service department is experienced at diagnosis and repairs of all brands of Heating, AirConditioning and Refrigeration equipment normally installed in all kinds of residences and business locations. The most current observation is more than 24 hours old, please try again later. JDTCO's Employee of the Month. Carlos Varella is a senior technician in repair and service.
Reviews (4)
Sherry B.
Apr 15, 2020
Hampton Roads HVAC sent a tech from Worleys Home Services to repair my outside ac unit that was not working and the tech told us the compressor was bad and we needed a new unit. He quoted us a repair for $3000 or more but did not recommend doing the repair because of the age of our unit could make more problems and should buy a new unit instead for a price range of upwards of $7000 or more.
When he left he was going to see if he could find the compressor needed for our specific unit, charged us 89.99 dispatch fee and left. That is going on 2 weeks ago and we have heard not 1 word from them. I decided to call Buds plumbing, heating & air conditioning just to see if they could offer an opinion or anything and the secretary that answered the phone said they could have a tech come out the next day for a FREE 2nd opinion as long as we had our paperwork from the first company that came out.
She scheduled me between 3-6 pm the next day. The tech from Buds called me at 12:15 the next day saying he was on his way. He came out replaced the capacitor, reset the low pressure switch (which the first tech also said needed replaced because it was bad) in our unit, checked our compressor and coolant and made sure our house was cooling properly charged us $215 for the parts only (no dispatch fee) and left.
He was at my house for a total of maybe an hour. I was and still am very disgusted that this company would allow such practices in an obvious ploy to get a customer to buy something that would cost thousands instead of just doing a repair for only a couple hundred dollars. I'm actually very angry you managed to get $89.99 from me when you should have received nothing for your nothing service. I will absolutely never call any other company again except for Buds Plumbing, Heating & Air Conditioning.
When he left he was going to see if he could find the compressor needed for our specific unit, charged us 89.99 dispatch fee and left. That is going on 2 weeks ago and we have heard not 1 word from them. I decided to call Buds plumbing, heating & air conditioning just to see if they could offer an opinion or anything and the secretary that answered the phone said they could have a tech come out the next day for a FREE 2nd opinion as long as we had our paperwork from the first company that came out.
She scheduled me between 3-6 pm the next day. The tech from Buds called me at 12:15 the next day saying he was on his way. He came out replaced the capacitor, reset the low pressure switch (which the first tech also said needed replaced because it was bad) in our unit, checked our compressor and coolant and made sure our house was cooling properly charged us $215 for the parts only (no dispatch fee) and left.
He was at my house for a total of maybe an hour. I was and still am very disgusted that this company would allow such practices in an obvious ploy to get a customer to buy something that would cost thousands instead of just doing a repair for only a couple hundred dollars. I'm actually very angry you managed to get $89.99 from me when you should have received nothing for your nothing service. I will absolutely never call any other company again except for Buds Plumbing, Heating & Air Conditioning.
Fontaine R.
Nov 09, 2018
I had four HVAC technicians from four different companies in my home to repair my A/C unit. Mr. Triplett and his sons corrected the problems the other techs caused and/or lack the knowledge to make repairs. They were on time, quiet and neat. I appreciate the way they respected my home. I HIGHLY RECOMMEND JD TRIPLETT!
Bustinloose
Feb 16, 2016
This was by far the worst experience I have ever had with any home repair company. First, the $95 service is a ripoff. The rest of the HVAC companies, as I found, were less than $79.99. The technician Matt came out for the initial service and did a few inspections to see that the problem was my evaporator coil. Understood. He took a picture of the label and said he needed to do research to see if it was under warranty.
He advised me he would call me the next day at the very latest. A week went by and I heard nothing from him. I conducted the research of the warranty of the product via Google in less than one minute. I called Triplett and spoke to the owner's wife, who is very kind. I advised her of my issue with Matt, and she said that she would talk to him. I left several voicemails and even texted Matt when I hadn't heard back from him. FINALLY, he was at my mother's church doing some repairs a week later, and she was able to round him up for me.
He gave me his personal cell phone number and told me that his business phone had not been working properly. In other words, that was his excuse for not responding to any of my voicemails. FINE. I talked to him and asked him to set up an appointment with my realtor to come back to try to repair the evaporator coil. Oh, yes. I forgot to mention that my house is on the market with no A/C.
He made an appointment to meet my realtor to try to do the repair. The day of the appointment, he calls my realtor and says that he has to be in court for his divorce. No. I'm sorry, but he would have known that before making the appointment. Another excuse. At this point, I was completely fed up with JD Triplett and Matt. I called and emailed JD Triplett but did not get a response from my voicemail there either.
All I wanted was for them to refund my $95, which was a fair deal. If he had actively been trying to fix the problem, it wouldn't have been an issue. Three weeks without coming back is unacceptable. I believe I'm owed the service fee since I had to call yet another company to come out and fix the problem. Within three days of my first contact with Mike's Mechanic, the evaporator coil has been replaced and I have A/C again. I know that JD Triplett is apparently a good man, but they have no business sense whatsoever. Matt needs to be replaced. My experience should have lasted a week at best.
He advised me he would call me the next day at the very latest. A week went by and I heard nothing from him. I conducted the research of the warranty of the product via Google in less than one minute. I called Triplett and spoke to the owner's wife, who is very kind. I advised her of my issue with Matt, and she said that she would talk to him. I left several voicemails and even texted Matt when I hadn't heard back from him. FINALLY, he was at my mother's church doing some repairs a week later, and she was able to round him up for me.
He gave me his personal cell phone number and told me that his business phone had not been working properly. In other words, that was his excuse for not responding to any of my voicemails. FINE. I talked to him and asked him to set up an appointment with my realtor to come back to try to repair the evaporator coil. Oh, yes. I forgot to mention that my house is on the market with no A/C.
He made an appointment to meet my realtor to try to do the repair. The day of the appointment, he calls my realtor and says that he has to be in court for his divorce. No. I'm sorry, but he would have known that before making the appointment. Another excuse. At this point, I was completely fed up with JD Triplett and Matt. I called and emailed JD Triplett but did not get a response from my voicemail there either.
All I wanted was for them to refund my $95, which was a fair deal. If he had actively been trying to fix the problem, it wouldn't have been an issue. Three weeks without coming back is unacceptable. I believe I'm owed the service fee since I had to call yet another company to come out and fix the problem. Within three days of my first contact with Mike's Mechanic, the evaporator coil has been replaced and I have A/C again. I know that JD Triplett is apparently a good man, but they have no business sense whatsoever. Matt needs to be replaced. My experience should have lasted a week at best.
Bernie B.
Apr 19, 2014
I went with this company originally because my friend worked there. They have serviced my trane gas pack for about 4 plus years. I have had numerous parts replaced. The unit went down for the fourth time this winter and the response I got was they can't be responsible for a 13 year old unit. Pretty much all units have a twenty year warranty. Then after the tech found the problem I asked for an estimate for repair or replacement well three days later and no phone call. Very unprofessional in my opinion. I will not be giving them my business nor a recommendation.
