Atlantic Plumbing Heating & Air Conditioning

Critical: Quality, Value I'm stuck in the cold. They installed new furnace and now I find there is no warranty and nothing they can do to help me. It is almost as if they don't know how to fix it. Service: Heating system maintenance

We've been with Atlantic for over 15 years, and they've never let us down. Our technician Shawn is awesome - friendly, courteous, and professional. The receptionist, Jennifer, always keeps us updated on everything - technician arrival time, yearly service reminders, etc. She listens closely and is very caring. We are extremely happy with everything they've done for us over the years. Highly recommended!

Called and arranged an inspection of HVAC system in June, they said they would get back to me in a few days, which turned to a couple of weeks, I decided to wait it out as I wasn't in much of a hurry, bumped into their technician doing a job in parents in law's house and he said, there was a delay and I will get the quote by the end of the week. As I'm writing this review, it's now been almost 3 months since that first visit. I don't really think they want business, and for someone who came highly recommended to me, this has been an utter disappointment, they haven't reached out to me once!

They have not let me down yet. Very nice and knowledge technicians.

Highly recommend. Wonderful company. I've used them over the years. They came when they said. Easy to schedule an appointment on a day I was available. Each employee I had the pleasure of dealing with was very respectful and friendly. I will absolutely use them again.

We called this company out to give us an estimate on two plumbing jobs we needed done. 1. To be connected to city sewer and 2 to fix a vent issues in our two back bathrooms. I explained what i needed done before I made the appointment. They didn't tell me that I needed to have the city mark where the tap was before they would give an estimate. Even though we basically we knew where it was.

I Made an appointment which they did show up to. But then we didn't hear from them. I called a week and a half later. The guy on the phone was very rude and told me he can't give us an estimate until the city mark where the tap was. I told him ok it has been mark and asked when were they going to send someone out. He told me they would call me. A week later thinking maybe they got busy i called again.

The lady on the phone had no idea what I was talking about said the owner is out doing estimates and would call me that day. Did that happen nope, I even waited a extra day before I called back. Once I did the lady said the owner is the only person you can talk to. She said she did give him the message and would text him that morning to call me. I still didn't hear from them. I am done trying to give this company my understanding and my business.

AC went out at our rental property and after getting blown off by the home warranty company technicians that kept canceling appointments for over 2 weeks and finally came out to "diagnose and still require another appointment to repair" the issue and rather than the 8th bandaid, decided to replace the whole system. Initially almost went with the company home warranty sent out, but after little research, I couldn't find many reviews on that company, and the ones I did were not good, not to mention they were not accredited with the BBB.

So I decided to get a quote with Atlantic. I definitely paid more, but I got items that were not going be replaced by the other company and a unit appropriate for the house. After making the call to Atlantic, I was quickly connected with Tom the owner and had nothing but professional and expeditious service. I live out of state and feel very comfortable with choosing Atlantic for replacing my HVAC, knowing they stand behind their quality.

Its only been 1 day, tenant says system is working great. So there is definitely time to pass to see overall, but even then I still feel great knowing Atlantic will be there to stand behind the products. They also did my hot water heater in like 2016. I will continue to reach out to Atlantic For my plumbing and HVAC issues.

Had them clean my furnace and see about an estimate on other repairs I needed to my hvac system. After 2 weeks they finally got me an estimate which was not itemized. And I haven't heard from them again even though I've called multiple times with no response, they said they would mark my request as "urgent" I still got nothing. Going to go with another company that is actually willing to help me.

Great, professional service. Been with them for 23 years. Highly recommend. Services: Boiler installation, Leak investigation and repair, Drain unblocking, Install waste disposal, Pipe repair, Heating system repair, Installation, Cleaning, Outdoor system repair, Toilet repair

I had Atlantic Plumbing replace my old Central Air unit with a 14 Seer HVAC Package. I was very pleased with the work and impressed by the sheet metal work at the base giving it a very clean look. I had some questions about the installation. They sent a technician out the next day and now all is well.

The hottest days of summer, my AC went out. I had used a company on 3 different occasions for the same AC problem with no avail. I contacted Atlantic Plumbing Heating and AC Inc after searching online and reading reviews. The company worked with my busy schedule and arrived on time. Shawn is very knowledgeable, friendly and arrived promptly. He provided excellent service at a great price.

Updated Review- After miscommunication about what exactly a free estimate we received an apology. It was appreciated. So our A/C unit was pretty old and we could have did a quick fix for about 800 bucks but we decide to just replace everything. They worked fast and professionally. We were contacted by the owner multiple times to make sure everything was fine or if we needed any questions answered.

Very great service and we appreciate their hard work. They also do Military discounts so that was nice too. I have the names written down at home, I'll update my review with names later.