Jacksonville Heating Contractors

Degner Axelberg responded to our service call. He came out on a Sunday afternoon and repaired the issue within an hour. He applied his superior knowledge, thoroughly diagnosed the issue, and repaired the issue super fast. He was very personable and friendly and we will definitely use them in the future! Service: A/C system repair

My technician today was John and he was spectacular! Quite friendly and knowledgeable. Can't recommend him enough! I hope he'll be back in the Fall to get my system check-up then, too. Service: HVAC system maintenance

This company saved me $7,000. I had two service technicians come out from my home warranty company and they both claimed that my system had a "catastrophic failure" and needed to be replaced for $7,000. When I called Jacksonville Heating Contractors, they sent out a technician in less than 24 hours and they fixed the problem for $115 total. As a first time homeowner, I've experienced a good amount of companies that come out and try to screw me over, probably thinking I'm an easy target because I'm in my late 20s and new to home ownership. Jacksonville Heating Contractors sent out Jeff Owens and he was a straightforward, no-BS, friendly guy who diagnosed the problem and got it fixed on the same day.

I really appreciate this company for looking out for me and not giving me the round around trying to upsell me on stuff I don't need. Jeff Owens saved me seven grand and I couldn't be thankful enough, if you need a great technician then I highly recommend asking for him specifically!

We had a Mitsubishi mini split installed in our garage, new condensing unit and air purifier. Very professional, kept everything neat, clean and protected. Explained the installation, how everything would work and answered all questions. Do call and have someone from their fine business to look at all your HVAC needs.

I would like to sincerely thank both Jenna at Service and their Tech Jeffrey for doing such a stand out job. My 86 year old mother's HVAC Blower Motor went on the fritz at the worst possible time. It was freezing outside. Jeffrey came the same day on service call, look at the problem and gave some couple options. I don't know how they did it, but they were able to get us a replacement motor the very same day at half the price others had been quoting us.

Mr. Kevin Harvey's crew installed a heating and ac system for my 83 year old grandmother. We used a particular funding source that required the company to follow a strict guideline and timeline to get the job done. Mr. Harvey was VERY accommodating with everything that was asked of him. He has the patience of a saint. The guys that were sent out to do the job were very professional and took care of business in a timely manner.

The systems were installed in Aug. (on a 35 year old home) and Mr. Harvey even came back out to double check on the heating system to ensure everything was working fine once it was time to use it. Thank you Mr. Harvey for your patience, sticking with us through all the red tape we were required to follow, and for providing great customer service!

Devin helped us fixed our HVAC system. He showed up on time, was very friendly and professional and extremely helpful! The whole team at Jacksonville Heating Contractors is top notch - I'm a real estate agent in the Hampstead area and will be recommending them to all of my clients from here on out! Service: Repair HVAC

We had the best service and they were on time our service tech was named Devin Gaudette and he was wonderful about keeping me informed every single step of the way. I would use them and have used them for the last 13 years. They installed our original system 13 years ago and they have provided service the entire time. I strongly recommend Jacksonville Heating & Air.

We were very pleased with our new home's HVAC systems. The work was very professional. We had questions and they returned to our home to assist us with the programming of the systems, always very responsive. The functionality, quietness and performance is amazing.

Jeremy Coston was professional and responsive to all questions. The installers were on time. Daniel was a bit arrogant and snippy. Chad was very customer oriented - the kind of employee we like on our jobs. Would definitely recommend them, but probably not Daniel as an installer.

Dishonest company. Do not let them on your property. They misrepresented themselves to my 83 year old mother as the company that serviced her heating and air conditioner. They were not. The rep came to "winterize" the central heating and air conditioner. The rep released some of the coolant (into the house!) to release the pressure. And convinced my Elderly mother that the dark dust around the filter was a caustic growth and she needed an electrostatic filter ASAP.

They charged her the $199 bucks to look at her filter and over $1000 dollars for the filter that they never installed. I called them to cancel any further work and to refund the $1000 bucks. They even wanted a restocking fee on the filter that was not replaced yet.

Jeremy, Daniel and Chad were professional, efficient, competent, thorough, and resourceful. It was a pleasure to watch these fellows do the job well. Frederick Seaman PS A few days later the Jacksonville Heating Contractors roving inspector, Eric Mullis, showed up and to our surprise we found the outside unit 40 amp breaker tripped. After reset, Eric checked out the apparently OK system and eventually found a good breaker with a loose wire! Pretty work Eric!

Robbers! Their posted rate is $190 -- nearly double others in the area. They replaced a compressor and fan -- parts covered under warranty -- and charged me $1750 in labor. For 3 1/2 hours work. $500/hr.

We purchased a new Trane air conditioner unit from Jacksonville Heating Contractors and from start to finish it was a wonderful experience! Kevin came out to do our estimate and did a through inspection of our existing system and duct work and then took the time to sit down with me and fully discussed all my options. The estimate given was excellent compared to the other estimates We had received.

Today the gentlemen came out to install our system and were friendly and professional. They worked on my system the entire time they were here without taking breaks and quickly got the entire system installed. We are very impressed with the professionalism, product, and price given by Jacksonville Heating Contractors and would definitely recommend them to anyone looking to purchase a new air conditioner unit.

Dishonorable Company - Do Not let these people on your property. We used this company to fix a problem with our HVAC unit not turning off and not turning on. On arrival I explained problem completely and the technician replaced a part. A month later we received the electricity bill and we were astounded. It was about 200% what it usually was. After a few days we realized that the unit wasn't turning off, and called them back out.

This time they fixed the actual problem and charged us again. Someone mentioned "nickel and dimed", and that's exactly what they did to us. Due to their negligence we are now responsible for an extra $300 worth of electricity charges and they would not help us, due to lack of explaining the problem well, they claim. DO NOT USE THIS COMPANY. I fix computers for a living and rely on people describing their problems to fix computer. I used this knowledge to explain our problem, and did so with great detail; The technician just did not do a good job.

The heating unit at our house has run perfectly for 15 years. Until Jacksonville Heating got to it. In their annual inpection 9 months ago, they said the capicitor had to be replaced for a cost of $134. Nine months later for the next annual inspection, the same part had to be replaced. They said they would only charge me labor since the part failed so quickly and therefore would only charge me $101. WTF?

What kind of company doesn't stand behind the parts they use? The icing on this cake was that it only took the technician 5 minutes to install it. So for $101, that equates to an hourly rate of $1,212. Outrageous. Seems like a scam all around. Pissed and really disappointed.

I only went through this business because they installed the unit when my home was built last year. They didn't show up for appointments and they nickel and dime you like crazy. They cashed a check from me and then sent me a bill a couple weeks later saying I never paid it. I have proof I did. Stay clear of this business--just another one that tries to screw over military families of Jacksonville.