Burlington Fireplace & Heating

Justin and Jesse were on time, professional, knowledgeable and completed our fireplace insert in 4 1/2 hours. Both were very nice. Overall we are extremely satisfied with our experience and our new insert!

Rich Sr. Came for the in home consult and was very friendly and professional. He listened to our design, performance and budget requests and advised the best path for our home. Dave and Joe came to install the new furnace and were polite and friendly, gave a through explanation of the work and the product and answered all questions. I would strongly recommend anyone with HVAC, fireplace or solar projects to reach out to Burlington Fireplace, a top notch family owned business.

Burlington Fireplace was great to work with. From start to finish, the team was helpful, professional and did outstanding work. Rich was always quick to respond to questions; and Brent, Ben and Adrian were top notch and true craftsmen. The fireplace looks amazing. just how we imagined it. Would definitely recommend Burlington Fireplace. Thank you all for a job well done!

Would highly recommend! Chris, Bob, Todd and Dave were professional and respectful of me and my home. They cleaned after each day and ensured I knew the process and respected my decisions, They are very helpful in making choices. In fact, they were extremely helpful at the onset of this project until the very end.

We had our wood stove installed a couple weeks ago and are very pleased with the whole process. Our sales guy John was very helpful in the quoting and setup of the purchase. Then, the day of the install went smoothly, (at least from customer perspective!) and efficiently. Less than a work-day later, Luke and Mason had our stove up and functional. It looks beautiful in our living room, and since then, we can also say it works beautifully! Thanks!

Installers Dave and Nick did a great job installing our new gas fireplace. Only give 4 stars because of some delivery issues that were not originally communicated, but all was resolved and we were better informed later on in the process. So far fireplace is working as it should and we are happy with the results. We will be using Burlington Fireplace for a new Mantel as well as any future services.

From start to finish Burlington fireplace was a 5 Star Experience. Rich Sr and Jr. were very knowledgeable and detailed throughout the whole process. Brent and Ben were true professionals. Courteous, clean and were great babysitters to our dogs. They miss you! The detail in the fireplace is exactly what we wanted and we will enjoy it for years to come. I would strongly recommend Burlington Fireplace for any fireplace needs. TOP NOTCH! Thank you. V & K Rampulla

The staff is friendly professional and reliable. We are very happy with our fireplace purchase as well as the annual maintenance service.

Very professional & knowledgeable group for all your fireplace needs. The team worked with me on my many design changes and questions throughout the process. Tim, Mason & Chris did a fabulous job installing the fireplace, putting up the tile and hanging the mantel. They offered their thoughts and best practices during the installation and I couldn't be happier with the results!

Everyone I worked with at Burlington Fireplace & Solar were helpful and professional. Joe came to my house to take measurements and guide me through some options. I went to their showroom where I received additional help in selecting the materials. Tim and Mason did the installation, which took about two and a half days. They notified me every day when they were on the way.

They did an outstanding job - they gave me regular updates, quickly resolved a couple issues that were impossible to know about before the old fireplace was removed, kept the work area clean and cleaned up at the end of every day. I highly recommend Burlington Fireplace & Solar.

Tim & Mason were professional, easy to work with, and explained how to use the new fireplace after it was installed. Recommend Burlington for any installation of gas fireplaces.

We LOVE our new gas fireplace installed by Burlington Fireplace & Solar. We especially appreciate the professional installation by Ben and Tim, who took utmost care. We would highly recommend them! Thanks guys!

While I felt that Rich Sr was pleasant, he was a bit brisk and unknowledgeable about the specifics of my particular fireplace. He basically handed me some brochures, took a picture of my space, and left. The follow up after my appointment was excellent and I spent several months emailing back and forth with Rich, Jr to hash out design details and answer all my questions because of Covid.

Fast forward to install day. My installers Tim and Matt were on time, professional, and courteous both install days. Tim was very thorough and knowledgeable while answering my numerous questions, and made sure that I understood his answers. He was also very helpful in giving tips so that I could put brick tile up myself semi professionally! There was a miscommunication between the company about scheduling my inspection and Tim made sure it still happened on time to get the job done. He's a great installer, customer advocate, and general fireplace extraordinaire! Matt, while a man of few words, took care of all the behind the scenes work that made the install efficient above and below the fireplace. I'm loving my fireplace so far, and waiting for those cold winter night's to use it.

Thanks to Mike, Joe and Luke for doing such a great job upgrading our two wood fireplaces to a gas log insert and a full gas insert. It wasn't an easy task because the fireplace was old and had some funky mechanics done to it over the years. Burlington from start to finish was fantastic. They do all of the work needed to install so I didn't have to call other services to come in and set up gas lines or electric, etc. And, the units are beautiful. Zach and Nick in the office have also been very helpful, prompt and easy to make things happen. Thank you!

I needed a part for my fireplace, Burlington gave me a price and I budgeted for what they said, they ordered the part came out to my house and it was the wrong part. They took the part back then called me later with a new price that was more than what I budget for. They installed the fireplace to begin with so they knew exactly what I had. I am unable to get the fireplace fixed right now because of their mistake that if they would have told me initially the cost I could have budgeted for it. Their mistakes will become your problem quickly.

Tim, Brent, and Jake did a very professional installation of our new direct vent gas fireplace. They were very knowledgeable and happy to answer any questions and concerns I had about the removal of our old wood firebox and the operation and benefits of our new beautiful gas unit. Their stonework turned out beautifully and I think looks better than it originally did. Great job guys. I would highly recommend Burlington Fireplace & Heating to anyone in the area needing their services.

Incredible company and workmanship! Everyone we interacted with was friendly and helpful. We did have a couple problems with scheduling due to some miscommunication regarding drywalling as well as their hearth pad vendor getting a little behind. However, the team was able to get everything back on schedule and the final install looks wonderful. I also HIGHLY recommend Tim and Brent for your install team. Friendly, accommodating, and very willing to make sure they answered all questions. The demo crew we had was equally amazing. Overall wonderful experience and we'll work with them again!

Just got a Lopi direct vent fireplace installed. Burlington has a great showroom with many models on display and knowledgeable staff. Rich Sr. came out quickly and gave me an estimate. Scheduling was easy and Tim K. and Brent did an excellent job installing.

Ok, so if you need a simple fire place install this could be your place although if you need a custom fire place don't expect experience or professionalism. The representative quote a price including a wood mantle that was to be $900.00 We decided to remove that piece and expected the quote to be decreased $900.00 When we received the document estimate the total of items was $900.00 more than the sum.

When I called I was told that the initial quote that they gave my husband did not include labor. Wow! So it looks to us that he tried to pull a bate and switch. Then software was not used for the drawing and the hand written drawing which I would have loved to attach, did not include all measurements. It looked like someone in grade school drew it.

When I tried to talk to the representative in a very kind and rational manner he wasn't able to grasp having a single granite mantel with brackets. The brackets were what through him. When I told him I had concerns not only with the pricing surprises but also with not feeling we would be presented with a sufficient visual of what we were purchasing, he said he would call me back.

A few minutes later we received an email stating we were not a good fit for them. When calling to speak to the owner who we met and loved when we were in the store a few weeks ago, he would not come to the phone. They said he wasn't there. After talking to the general manager for a while and insisting on talking to the owner, he stated that the owner was the one who wrote the email.

So obviously they lied when they said he wasn't there. I asked him if he thought our concerns were valid and he said, well some of them. At that point i just said Wow! I then hung up. So there you have it! Good luck!

Our experience with this company was a total joke. Asked for a limestone mantel to match the existing hearth. Salesman understood our wants. When the install was completed not realizing at the time the two stones don't match. I called the business and the owners son answered the phone and when I told him the stone slab doesn't match he told me there was no such thing as white limestone. They have never returned any phone calls for a further discussion.

Burlington fireplace and heating replace our furnace for us. Scheduling was super easy. Someone came out to the house at our convenience and give us a free quote. We discussed details and cost. Set an appointment for install. They arrived promptly on the install day. They got everything done in a day. After they left, I went into the basement to inspect their work.

I was pissed. They placed the furnace in The spot the old furnace used to be in. This left a walkway that was too small to even walk through. I could not take a clothes basket (the long way) and fit through the opening to get to the washer and dryer. I called them immediately. I told them I was not very happy that they put the furnace in the middle of my walkway and I couldn't access the washer and dryer.

They sent another team out the next day to move the furnace back so we could actually walk past it and get to washer/dryer. We were not charged extra because it was their fault. I did not understand why they didn't double check with one of us before blocking the walkway. Common sense would tell someone not to block a walkway. We did get an upgraded air filter system for free for the hassle. Overall, good customer service and decent work.

Our expectations have been exceeded by this Company to resolve issues that we had with a gas fireplace unit. We were given options to replace the unit we had and the stonework that was done looks fantastic. The unit that has been installed looks great and works great. We definitely will return for future services and products. Everyone we dealt with was very professional and knowledgable.

Awesome these guys are the best. Great quality, on time I Knowledgeable Clean Courteous

They fixed what others couldn't. I called another fireplace place in Racine who wouldn't even look at my fireplace based on the manufacturer. Brandon from Burlington Fireplace came out and fixed it in an hour. Very professional service with great attention to detail and consideration to protect our carpet and surroundings. We plan on building a home next year and hope to use them for a new fireplace installation.