Schwantes Heating & Air Conditioning

I could not find the Heating and Air company that installed my whole-house air and furnace 8 years ago. I contacted Schwantes and had the distinct pleasure of speaking with Stacy. First of all, I had her on the phone 15 minutes, which was already 40 minutes into time AFTER the her office was closed. Stacy was patient and asked questions to help clarify my issue with the AC.

She advised she would call me early in the AM the next day.with info from a Tech or possibly info about the original installer. She did just that. I had already found the company that last serviced my system, THANKS to Stacy's advice and outstanding customer service. She went the extra nine-yards to help me even though the chance is that I would not be a current customer of Schwantes H&A.

Her superior service and kindness was far beyond what is expected these days. Management/Owners, I strongly urge you to recognize and reward Stacy for her outstanding customer service, professionalism, and superior representation of the Schwantes brand. If the technical service is anything like the front-line customer service, then Schwantes is a company one can call and rely on for fabulous service! THANKS STACY!

We've needed both heating and cooling help, this year, to catch up on my parent's home maintenance (which unfortunately needed to be a new furnace and an AC repair), but Schwantes has been great for us both times! Rock was our technician both times and he was *fabulous*. Prompt, efficient, thorough, considerate and professional. Plus super helpful and patient with my questions and comments. I will totally recommend this company, if anyone I know needs services of this sort. 10/10

Schwantes did a great job repairing our A/C. They were able to come out the next morning right at 8am and fix it. They were professional, super nice, and quick. They answered all my questions.even the one when I repeated what was broken four times. I would 100% recommend them! Service: A/C system repair

I was very impressed with the knowledge level of everyone at Schwantes! When my A/C didn't start this summer, a technician was able to come out the next day. He quickly was able to assess the problem and gave me the options. We determined it was best to replace it since it was 22 years old. We were able to get the replacement scheduled faster than any other company, which was greatly appreciated in the 90-degree heat!

The installation was done by Pat and he was very friendly and helpful in explaining what he was doing. He went above and beyond to make sure everything was done the right way!

Called because our air conditioner wasn't working, and even though a hot spell was on the way they were able to get someone out the next afternoon! Rock did an amazing job pinpointing and repairing the problem and was knowledgeable about what we should watch for with the age of our air conditioner. He was on time, was efficient, and personable! We will be calling Schwantes again in the future when we need the service again.

The service provided by Schwantes was outstanding! The replacement of our failed furnace on one of the coldest days of the year, was done in an extremely timely and well-coordinated team effort. Everyone treated us in a professional manner from diagnosing the failure of the old furnace, selecting the appropriate new unit for our home, to the expert installation of the unit. Additionally, the follow-up services in the spring for the A/C unit and final completion was performed professionally as well. Our thanks to Stacy, Scott, Pat, Dylon, Steve, Carrie and Rock for all your expertise and jobs well done!

We called Schwantes for a tune-up for our furnace. They were very easy to get a hold of, they came very promptly, were very professional and credible. It was seamless to process payment too. After our appointment we found out that they were running a sale on tune ups via a coupon in the mail--the technician had given us that sale price even though we hadn't presented the coupon. Overall seem very honest and a great local company.

My furnace went out and they were incredibly responsive and sent out a very knowledgeable tech quickly. I ended up needing a furnace replacement. They were able to install it the same day. I'm giving 4 instead of 5 because they are definitely not the cheapest option. But I also recognize that there's value in response time and professionalism. If you're in a jam, they're a 5 star option. If you have more time, I would get a few more bids.

We had a furnace emergency at 11 pm on a Friday night. Called Schwantes dispatch who advised a service tech would call us in 15 minutes. Joe called us back in 10 minutes and told us he could be to our house in 1 hour. He called when he was leaving the prior job and arrived within his indicated timeframe. He diagnosed the issue and was able to get the furnace up and running to get us through the -15 degree night until a permanent fix could be made. Highly recommend this company and Joe the service tech.

Schwantes is always a reliable local company. I have them perform annual maintenance of my furnace and air conditioning units and always appreciate the realiable, professional service they provide. Mike did a great job with this year's furnance tune up -- on a furnace I had Schwantes install three years ago (that I'm very happy with). He made a number of adjustments, cleaned several parts, and made great notes in the invoice records so I had details for how the unit was performing (which is nice to have beyond just a verbal "everything's OK"). Overall great service!

Mike was efficient and polite. He answered all my questions. Thank you! Service: Heating system repair

They do great work but they will not talk to home warranty companies - even if you already have them on the phone & pay upfront. Keep that in mind if you are wanting to use a home warranty! If you aren't - they are fast and knowledgeable. Service: HVAC repair

I scheduled a seasonal boiler tune up in a house we just moved into over the summer. Schwantes was recommended by a friend. I received a call before the appt. communicating the service tech, Joe L., was on the way and on time. Never having radiator heat before I was interested to learn from Joe about my system. Joe was courteous and professional. He encouraged me to learn more about my radiator system as he performed the tune-up and offered seasonal maintenance tips. I will continue to use them in the future and thank them for great service.

Our furnace went out on Thanksgiving eve and was unrepairable. We called Friday AM and Schwantes had a tech over shortly and a new furnace in that Friday. They were honest, professional, and safe. It was an easy and seamless process. We are very appreciative of their team for working overtime on a holiday to get us up and running-keeping our family safe and warm.

3 year old boiler stopped working on a Saturday. I called the business that installed our system (new build) was told I would have to wait 5 weeks for a boiler guy to be available. This was on 11/19 they could get a guy to me on 12/24. No emergency visit on a boiler! Suggested I call around. I did and Rockney was on call. I can't say enough about how professional and kind he was! Someone could come out immediately or on Monday! Thank you Schwantes!

We bought our hi efficiency furnace from Schwantes some years ago, and have had them come out every year for it's annual tune-up. They are very responsive, professional and always on time. When it comes time for a replacement for our furnace and AC unit Schwantes will be my first call! Highly recommend. Service: Heating maintenance

My whole experience with Schwantes was great. The salesman walked me through the equipment and payment options, and answered all my questions. Service personnel arrived on time and performed their work efficiently and professionally. All the new equipment was explained to me, and the areas in which they worked were perfectly clean when they left. I would recommend Schwantes highly!

Just had a new furnace and AC installed. Rock was our technician. He went above and beyond. He re-ran the drainage in a new location as well. Could not be happier with the quality of work. The area is cleaner than before he started. Answered all of our question. 5/5 would recommend to anyone.

These guys are the best! We have a rather unique split, through the wall, air conditioning system. This requires ordering special parts, with long delivery time. Dave kept us informed on status and explained the situation. Once delivery came, we immediately were notified and scheduled for the next day. The technicians, Brian and Pat were very professional and courteous.

First thing they did after introducing themselves was to cover the area with tarps and wore shoe coverings until that was completed. They worked diligently, really knew their stuff and answered all our questions. Highly recommended.

Woke up to a cold house. No heat. Called Schwantes at 8:20 AM. 9:00 AM Chris B. was at my door and he had it repaired in less than 30 minutes. Chris was very personable, efficient, and answered all our questions. And the price was very reasonable. We had Schwantes out last year for an A/C problem and we were so happy with the service we knew right away who to call to today. Thanks Chris. A

Prompt service, friendly, did great job will refer to people I know.