Tyler Heating Ac Refrigeration

The Tyler team installed a Mitsubishi ductless air conditioning unit in my home. They were courteous and knowledgeable. They did a very good job, showed up on time and took away all the old material and packing material. I only wish that I had asked, or that they offered, to show me how to operate the unit. Quoting, Scheduling and payment was fast and efficient. Overall a very good company.

We ordered a new water heater. Tom came out to conduct a review and do an estimate. He provided great info to help us select the right product for our needs. Vince and Don were great during the installation process. Very professional, from start to finish. The customer service folks on the phone were equally service oriented from scheduling, payment and calling to advise arrival time status updates. Great team to work with.

From our initial estimate to project completion, Tyler Air exceeded my expectations every step of the way. Donny, our Project Manager was incredibly knowledgeable and professional. He made himself available and took the time to walk us through the different equipment options and answer all of our questions. Cinda, our Sales Coordinator was just unbelievable, she was on top of every aspect of our job, making the process seamless for us.

Our installation team of Ryan and Chris were extremely skilled, professional, and courteous. They left our basement cleaner than when they arrived! Overall, Tyler Air exceeded my expectations at every step of the process. I would not hesitate to recommend them to anyone looking to upgrade their HVAC system.

We have purchased two Central Air Systems (upstairs and downstairs) from Tyler. In each case their price was highly competitive but more importantly, their service was outstanding. Their technicians are very professional and highly trained. The work was done on time and completed surprisingly quickly and the work site was left immaculate. This is our first year using the annual Tyler service contract. Chris, the technician who serviced the equipment today, was beyond outstanding.

I contacted them based on their reviews and was pleased to have an appointment the following week. The backstory: I purchased a home during the fall of last year and noticed one room was considerably colder in the office and have a 1 zone system. In the spring, I had the entire house insulated but wanted them to diagnose why there was poor air flow in that room (you could feel it wasn't blowing strong).

When I had the home energy audit done, the techs found that the duct was blowing into the wall and suggested I call an HVAC company and have them replace the hard metal duct with the flexible duct like the rest of the system used. When I called Tyler HVAC, I agreed to their diagnostic fee to have a tech come out but, after an hour, the tech had no more suggestions than what I knew already.

He had me close some ducts in other areas of the house and said with a 1 zone system, that was the best it could get. I asked him to provide a quote to replace the duct with the flexible duct and he said the office would get back to me. While he was nice, he didn't seem too knowledgeable in my system or in suggestions. When he was finishing up, he said because he didn't install anything, I was told the visit would be $330 for the labor + diagnostic fee.

I couldn't believe it. $170 for him to come and the rest for him to open/close some vents? Unreal. As of this writing, I never received an invoice from my initial visit which was supposed to come through email nor has anyone contacted me regarding the quote for the work (it's been 3 weeks). I ended up calling a handyman who replaced the duct work for $58 in materials and his one hour labor charge. Very disappointed with Tyler's services. $330 is just not acceptable, especially when nothing was done.

Just wanted to thank the Tyler team and techs Fred & Pat for a great service experience yesterday. I had two units installed. The team took great care, was professional, and the whole experience was no hassle. I am now ready for our hot/humid Summers. : Thank you Tyler team - everyone has been great including Tom for helping me to get the work started in the first place and guiding me along for energy efficiency benefits as well. Thank you!

I am in the process of replacing my central AC and this company was one of the 6th contractors we are considering. On March 18, 2022, i contacted their sales person Tom who gave me the updated pricing with consideration and due to inflation. He also mentioned that prices will go up again by april 7. in my efforts to ensure that my investements will be in good hands (HVAC contractor), I went down to some last and final inquiries to arrive on a decision and it was at this point (Mar 22) that Don (sales manager) answered my queries but stated that there were some miscalculated pricing given by the sales person (tom), and a higher price was presented.

I tried my best to understand the situation and the inflation we are experiencing, but the thing that marked a red flag on me is when on march 27, when i was about to finalize choosing their company, the sales manager sent me another email saying that, anyone who did not signed up before March 25, will be affected by yet another price increase. (take note that they have been telling me the april 7 deadline) which is similar to other competitors that quoted me.

I cant believe 3 price changes in 5-6 days. The only reason Im giving them 2 stars and not 1 star is because of their timely responses to my emails, but the price inconsistencies and the reasoning behind really raised RED FLAGs for me, specially since I have other quotes that is similar to the specs and brand we are considering, which was way less than what Tyler quoted last. Its always best to have 3-5 quotes from different contractors.

Just completed a full ductless heating and ac system with Tyler. My two technicians were Vin and Mike they were great guys. Very professional, hard workers, always on time and did great work! Donny the install manager was also amazing and Cinda at the office was incredibly helpful as well. Would definitely recommend Tyler for anyone hvac needs.

Jonathan from Tyler Heating & Cooling was very professional, knowledgeable, and thorough. He performed high quality work while additionally explaining everything that he did in regards to the service call. He also helped us better understand our heating system. Jonathan ensured that our heating system was functioning properly and gave us a tremendous amount of education about our system.

He was on time for the appointment, and he was extremely responsive to all of our questions. The quality of his work was impeccable. I would highly recommend both Tyler Heating & Cooling as a company and Jonathan as a very professional and competent technician.

My experience with Tyler was great from start to finish. The customer service is outstanding! They worked with me to choose the perfect system to suit the heating needs of my historic home. The installation went really well and they left the house in good condition when they were done.

We had the awesome team from Tyler out to switch us from oil to natural gas. Tom was so helpful during the quotation process. Cinda took care of all the scheduling and permitting and kept me informed and answered all of my questions. Vincent is a masterful carpenter and did more than we expected. Fred and Ben did a beautiful job with the installation and removal of the old equipment - there's hardly even dust. They were respectful, on-time, informative, careful, thorough, and kind. I'm so grateful for how easy they made the whole process. Thanks, Tyler team!

We woke up with no heat today! Oil delivered last week so we knew there was another issue going on. Called Tyler heating and they sent out Johnathan. He arrived when expected and was so thorough and professional. He showed me everything that had gone wrong and needed to be repaired. I was so pleased with the time he took and the to get my heat back and running! Highly recommend Jonathan and Tyler heating. Will be using them in the future for sure!

My tech Chris was great! Professional, helpful in explaining what he was working on the system and did a great job! Tyler Heating was quick to get me scheduled in as I had an issue with my system in the middle of a very cold week. And pricing was very fair. They are my new go to vendor! Services: Heating system repair, Heating system maintenance

Tom was a great salesperson who understands my cooling and heating needs. The installation crew (Fred and Pat) were very professional and efficient. They not only got the job perfectly, but also took great care of my property. Cinda was a very responsible person who helped me go through the paperwork for my HVAC installation.

I had a great experience with Tyler Air. My furnace died on a Thursday, the owner himself came out and provided me with a quote same day with several options, all reasonably price compared to other quotes I had received. They were even able to install on Saturday so I was only without heat for two nights, for which they offered to supply space heaters! I was very impressed by how quickly they were able to get this done, and they were all very professional throughout the entire process. I would recommend them to anyone.

On Friday morning July 31st, I woke up to a leaking hot water tank in my basement. I immediately called Tyler Heating & AC. Their repair supervisor Don happened to be about a mile away from my house at another job and broke away from that for a few minutes to come to my house to check the issue. Within 3 minutes he was on the phone with his office and ordered a new tank for me and set up an installation for Saturday morning August 1st.

Two techs, Jonathan and Patrick, arrived at my house (smiling and in a happy mood I might add) Saturday at 7:30 AM with the new tank. The old tank was removed and the new one installed in an hour. They even installed a 1/4 turn shutoff valve in case there were any future issues then the tank could be isolated from the heating system. I am thrilled with the work that Tyler Heating & AC performed. And I am a very fussy homeowner! I'd like to again thank Don, Jonathan and Patrick for a job well done and of course Cinda for escalating our job.

I had Tyler's Heating and Air Conditioning come to my residence to service my furnace. The technician was on time and extremely professional. He explained everything that needed to be done and after he completed the job, he went over everything. The tech was very efficient, helpful, and friendly. I would definitely recommend this company!

As usual, Chris D., who came over today to get my system ready for winter (no!), was incredibly efficient and helpful--and, most importantly, let me watch over his shoulder and ask stupid questions. Tyler for life!

Cinda and Don really helped us out in a pinch when we sold our house and saved us a lot of money in the process. We lived in Milford for over five years and these guys were always professional and honest. I would highly recommend them to anyone looking for a quality HVAC provider!

I reached out to this company to obtain a quote for a new small business I was attempting to open. First let me start by saying the person that came to assess the location have little to no knowledge of how to do the job let alone what it would cost to complete it. The appointment was less than helpful. The second issue with this business is the "zero percent financing".

How can someone say this and increase the price by several hundred dollars. that would be a financing cost! Ended up going with Dennis Fonda -HVAC SERVICES! Best decision I ever made. Straight forward, knowledgeable and no hidden fees or costs!

I cannot even rate company this as they are SOOOO bad why why did I not read the reviews.and the ineffective replies form the owners of this company. NEVER AGAIN $129.00 Plus tax to come to my house and gave me INSANE NUMBERS $ 967.00 to replace a blower?! I tested him to see how much to replace a furnace.$5000.00 OUTRAGEOUS! If you want to be ripped off this would be the place to come to. my email gvrellis@yahoo.com Greg Rellis

UPDATE: The lackey at Tyler who had to respond to this review was all over it a couple hours after it was posted (see company's response). They were waiting for it because they know they messed up. This is the kind of company that argues with its customers on every negative review over multiple sites. Let that sink in before you hire them. Let's see: The bird's nest thing is nonsense. Tyler installed 2" exhaust pipe when the unit called for 3" and the unit kept shutting off. That's why they had to come back and fix it for free.

The AOSmith water heater they installed has a 6 year warranty, not 1. Google it if you don't believe me. "She was shaken." LOLOLOLOLOLOLOLOL! Shaken by the threat of a bad online review! Ladies and gentlemen, these are the kinds of employees that work for Tyler. Try worrying more about serving your customers instead of what people say about you on the internet and maybe your margins wouldn't be so slim.

I never would have chosen Tyler except that they offered to handle the CT energy credit for replacing an old system. This place is bad news and will only provide you with headaches. If you do choose them don't count on them to be around when you really need it.

Sadly I had a VERY negative experience with them. Last year they replaced my old furnace (later I found out at an unfairly high price), I had oil leak issues and they had to come twice after the initial installation to fix it, after me calling them a number of times. Recently, I asked them to quote for a whole house humidifier and a very nice technician (Donny) came and gave me verbal pricing info (1,200-1,800 for the steam humidified), 1,500 for day labor that included blocking off some vents partially, and maybe 3-4 hours for a contract electrician (400-500ish).

I was happy and Donny said Tom will follow up with a quote. He did and he sent me a dishonest quote for 6,567 and insisted that this is what Donny agrees to as well. They quoted me an Aprilaire 800 humidifier and he insisted the cost was 4,422 for just that (notice the two 4s and 2s that's just a common thing to have for a made up price). The unit is $685 on Amazon, and takes about 4 hours total to install after I talk to an honest technician.

I called Tom and he ended up saying that it's a small job and they have to price higher, it's not worth it to them. A Very dishonest approach, bad customer service. The owners of Tyler Heating should pay attention, they might be able to rip off a few well-off residents of Fairfield County, but long-term honest and transparent business always wins. I'm absolutely happy to pay for good service, but this is ridiculous.

They just lost a customer. Hope this review will help you and you'll look for someone else plus also do a price check with the parts and labor, common sense will also tell how much they should charge.

The company sent someone to my house that didn't have the knowledge needed to repair my AC I guess he was an apprentice. My wife paid the required charges although it wasn't fixed. When I called them back they made a bunch of excuses why it couldn't be repaired. I then called another company which repaired it within an hour. I then called them back asking for my money back.

They refused. I put a stop on the check, $30 fee, at this point it was the principal. The next day they they must have have realized they were wrong. They then offered to refund my money only on the condition that I wouldn't give them a bad review. To little to late. Don't use these guys it was a very bad experience.

Our AC was working sporadically. It was a difficult problem to diagnose, since it was usually working when they were here. We had 3 different people come out for 6 visits, paid over $1000 and the problem never got resolved. They did replace a capacitor and thought it had fixed it. After they did service, another issue presented itself (fan on unit stayed on unless we shut off the circuit breaker).

They recommended replacing the entire unit (approx $7000) and starting over since they couldn't figure out how to fix it. We hired another company for a second opinion. They showed us that the capacitor Tyler installed was a universal capacitor rather than one that fit our unit. It was placed on top of the board rather than in the capacitor slot, which caused the board to short circuit (metal on metal). We also got a quote for oil to gas conversion that was 20% more than our other quote.

Awesome company! Just had my AC and Heat Pump unit installed today, so far I am VERY happy with Tyler Heating. Everyone from quote to install were very professional and knew exactly what they were doing. I even got a hang written "Thank You" note in the mail which was very nice. I enjoyed supporting the family owned business. During the quoting process I got an absolute breakdown and pricing of what was being installed.

I loved the transparency which was the order winner for me. Tom was awesome and understanding of my busy work schedule. Install crew was extremely professional and left cables, wires neatly installed. Everything was well done, these guys knew what they were doing. If they did not know something they contacted there "Hub" for guidance versus guessing what to do. Definitely saw some teamwork there. So far experience has been outstanding, lets see how the unit and service holds up throughout the years and will keep you posted! Joel

I chose Them based on Yelp reviews- even though I had cheaper quotes from anklet company for furnace maintenance. I'm glad I chose Tyler! Very easy to schedule and sooner than anticipated. Prompt technician who told me what the service entailed- easy pay and digital invoice. Two phone reminders and a call on the way! We will use them again! Yelp didn't lie!

Tyler heating and air conditioning are terrific. They immediately handled the problem of my broken water heater and had a new water heater installed in less than a day. I highly recommend them.

In May of 2014 called them to have them repair my Hvac unit. They came out to the house diagnosed the issue, and told me the system had a freon leak. They charged $600 to repair the leak and fill the system with freon. Next year when I turned on the air conditioning it was not working again, i was still within their 1 year warranty. I called Tyler, They came out to the house and the technician told me that there is a freon leak and it will be $1,200 to repair, he stated that the previous technician should have performed a leak test to properly determine the source of the leak.

I refused to pay and requested that they repair the issue under their one year warranty. They refused to honor the warranty and insisted that I have to pay again. This is company doesn't stand behind their work and they Are extremely overpriced