Ace & A Heating & Air COND

When my A/C died on the middle of June, I was desperate. I didn't have a go-to HVAC company so I went to Google, read reviews and decided to take a chance on Ace & A. Within a few days after that first call, the techs came out, confirmed that my unit was irreparable and replaced it. I also purchased a maintenance plan and get check ups twice a year. I am very pleased with the service overall.

When we bought our current home, we signed up for Ace & A's annual maintenance agreement on the recommendation of the previous owners and have had very positive experiences with them. We've had a couple of minor issues as well as the regular maintenance visits and they are always prompt, courteous, and explain things thoroughly. What I like best is I can email them if something comes up outside regular business hours that needs prompt attention but is not an emergency, and they respond very quickly and put me on the schedule for the next business day.

Great company and super nice team of professionals. Always on time and have always done great work. I would recommend them to anyone! Services: Heating system maintenance, Heating system installation, Repair HVAC, Installation, HVAC system repair, HVAC system maintenance, Install AC

I have been an Ace &A customer for several years. They have been reliable with competitive pricing. They installed new heat pumps this year. Services: Installation, A/C system maintenance

We have a Fujitsu system installed new in 2019 by Ace & A with our home renovation. It has been glitchy from the start. Most recently, the thermostats are no longer programmable. This has been an issue for 6 months or so. They came out several months ago to address it but were not able to fix it. They said they would contact Fujitsu for a solution but that was many months ago.

I have called them every 2-4 weeks to ask for progress and nobody is ever able to speak with me and I request call backs and never get a return call. It is very frustrating. I do not recommend using this company since the follow through on their own installation has been so poor and their communication is even worse. Update: After posting the above review, I was contacted by a very apologetic manager.

They were able to identify the problem and fix it in a matter of seconds. They did not charge for the service. I hate that it took posting a negative review to get my messages returned but, in the end, they owned the problem and fixed it.

I called on Ace & A when our gas furnace broke down, on the weekend, of course. On the weekend, you leave a message on an answering machine. Within 30 minutes, they called back. Within an hour, a technician arrived and was diagnosing our heating system. A part was needed and could not be ordered from the supplier until Monday morning. First thing Monday morning, I got a call back telling me the part had been ordered and was being delivered the same day.

Before the end of the day, the technician came back with the part and installed it promptly and professionally. They also answered my many questions and were very professional. Definitely going to use this company again.

$8000 and 60 days past the start of this fiasco later, we have only half a house cooled while the upstairs is still an oven. At 8:30 pm tonight, temps upstairs are 82 degrees with box fans blaring all night. We are Simply not a priority or it seems a valued customer. They keep sending one guy who calls for a different team who comes and screws up the coolant or this or That or whatever, so repeat this again and again. Told Monday they'll fix it. Monday night told they just couldn't get us on their schedule today.

Couldn't or wouldn't because they are busy scamming other people I guess. We paid and now they are scamming us with delay after delay and problem after problem. Never use this company.

Live in an older home with original heating unit. It had no issues then just one day stopped working. Contacted Ace & A and they worked with dispatch to get someone out the same day. Jermaine was the tech and he diagnosed that the issue was the pilot light and not the thermostat. He did an analysis of the unit, ran a few checks, and identified what might need to be replaced in the future but confirmed no immediate repairs were needed. He was extremely professional and honest. I would highly recommend Ace & A and I will definitely call them for my own future HVAC needs.

The team at Ace & A has always been very responsive and helpful. I've been a maintenance plan customer for several years now and have always been impressed with the technicians. They show up on time, have good technical knowledge, and always give me straightforward advice.

If you are looking for great service with extremely competitive pricing, you have come to the right place. A well know competitor told to replace both my AC units 4 years ago and was told I would have to redo my entire duct word system. Two other companies said same thing. Ace & A told me I did not need to replace my units and it has worked fine for 4 years. In addition, Ace and A's annual maintenance fee was cheaper than my previous carrier. You will be delighted with service and price with Ace and A Heating and Air.