Dallas Plumbing

Finally, a company I can trust with my heating and air conditioning needs! Alix Z. with Dallas Plumbing Company came to my home earlier this week to replace two major parts to my a/c unit. Since my unit was still under warranty, I was only charged labor (which was NOT costly at all) and he only took less than 30 minutes to complete the job. The other company was going to charge me $248 for the part. I told him "no thanks. I will get another opinion". Thank you Dallas Plumbing Company for your honesty and professionalism!

I was disappointed with Dallas Plumbing. They used the camera for about 10 minutes before I stopped the and they charged me full price When I asked for a partial refund, they laughed, and would not refund any of that price. I also asked them to work with the insurance company for payment, and they said they "could not see through concrete." I will not be recommending Dallas plumbing.

New homeowners here! Our water heater went out late at night, and we were not sure what the issue was. We were connected to a technician who walked us through a few troubleshooting steps that ended up resolving the issue. It was an easy fix, and I appreciate that the technician helped us fix it ourselves instead of coming out and charging us! We will definitely be using Dallas Plumbing Company for any future work

Dallas Plumbing provides professional, on-time service. The quality of the work is great. I have used Dallas Plumbing for 5+ years for plumbing and HVAC work. Service: Faucet installation

These guys are the best of the best we have used them for everything plumbing related from heat and air to toilets. So good always prompt always good and always back up what they sell. Also they are less expensive that the fly by night guys you think are cheap but cost you big time when they do not know what they are doing.ask me how I know.

These guys are top notch. I am a single mom of two, I know nothing of home improvement. I did see some unfavorable reviews but I'm glad I called any way. The woman in dispatch was so nice and kind and calming when I called panicked about a leak in my guest bathroom. Water was flowing into the floor from a clogged sink. She sent two plumbers out within an hour and a half. They were very respectful, kind, informative, helpful and cleared the problem promptly. Give them a call!

I can always depend on Dallas Plumbing to keep my unit in tip top condition. We had bought a new unit from them last year which was quite an investment. I advise everyone to do the same and take care of what you have so that it will last longer. GREAT SERVICE! GREAT TECHS! Service: A/C system maintenance

Called their emergency number during the holidays, after hours. their phone service seems pretty professional as it gets you to an operator that helps get the information for the service. the operator contacted the on call service tech and he called within 30 min. Came right out to our house and helped us with our sewer stoppage issue. Wade was super nice very professional. Since it was during the holidays after hours, we felt pretty bad but he was really nice and made the whole process really easy.

I have several properties in the Dallas area, some are rental homes, and I use Dallas Plumbing exclusively for anything they can repair or install. I have used them recently on 2 rental properties, 1 locating a leak behind a wall and repairing same and the other was replacing a water heater and pan. I've also used them at my home where they install a new kitchen sink, faucet, disposal and install all the bathroom sink faucets throughout the house. Austin has done all the work on my properties and I couldn't recommend a better technician!

I will always request him personally to perform any work on my properties in the future! Dallas Plumbing is also reasonably priced, I have tried another plumber in Dallas but declined their services due to their extremely high costs. Me and my family has been using Dallas Plumbing for all their plumbing and a/c-heating needs for about 30 years - they are by far the best in my experience.

Tom was prompt and knowledgeable. Dallas Plumbing was referred to me by family as a trustworthy place to get my air conditioner worked on. Can confirm! Will be a repeat customer! Services: A/C system maintenance, Repair HVAC

They were supposed to come, identify and repair gas leak. Two "plumbers" showed up, were very unprepared for the job and after a lot of discussion and trial and error they were not able to find the leak. Still was charged $299 for the two hours they both were here and was told I was lucky because they only charged the hours of one "plumber". I am constantly surprised at the lack of professionalism in the plumbing business and how in today's customer experience world that they are still allowed to get away with this. Unfortunately I have not yet found a company in this area that really cares about customer experience. These guys do not make it and the search continues.

I recommend Dallas Plumbing Company based on my recent experience. I worked with Mark S. and John C. They did an excellent job on a complicated project involving the replacement of a sewer line under our pool house. I appreciated their thorough explanations to my many questions and concerns. They gave us options and made recommendations, rather than pushing one solution to solve this issue. I also found the office staff to be very responsive in coordinating everyone's schedules.

What a great experience! This company is upfront, reliable and really took care of our issues. We had an upstairs shower that busted that they quickly and thoroughly fixed. We also needed a new water heater with a re-circulator needing to be installed; this job was once again done quickly and professionally. Their technicians were so friendly and always were their with a smile. We won't use anyone else for our plumbing needs.

John and Rolondo were out today for my annual A/C service check. Very thorough and professional. Got a lesson on filters! They both wore masks and kept their distance. They told me of a potential problem with my compressor that may occur on down the road and I appreciate the "heads-up". I can always depend on Dallas Plumbing!

If I could give 0 stars I would. These idiots installed an AC unit 3 years ago. I've called them 4 times to repair it since then. 3 of those times have been in the last 6 months. They give you zero explanation of why it keeps breaking. I spoke with Mark the customer serive manager. Hes the reall jerk of the bunch. He gives me some hair brain analogy of how he had a refrigerator that kept breaking and it's just something that happens. I'm thinking to myself so your goal is to get over on me because you had to deal with a bad refrigerator. Dont let the name of the company fool you.

These people have no integrity at all. Check out the date of the google reviews. As soon as a negative review is posted they magically come out with 10 excellent reviews. Just scammers all around.

Please think twice before contacting this company for Air Conditioning work. We called them about a mold problem in our ducts. They came out and said this involves a two phase process. They completed Phase 1. But the problem is with Phase 2. They scheduled an appointment to come out and called us at the last moment to reschedule. This happened 2 times.

Now on the 3rd reschedule appointment, well that was a NO SHOW. Keep in mind that they give you 4-5 hour window, so you have to make arrangements with our office/work to be at home. I'm very disappointed in how they are treating us. I'm so glad that we did not pay for Phase 1 and waited until the job was done.

Was charged $423 for them to tell me they have to replace a line they're ripping people off

Called they came 6/5/19 in 10 min, they left orderd parts came back after 10 calls 6/13/19 with the incorrect part installed gas valve on water heater $496.00 still no hot water called 6 times to see what was up. said they had to order a gas burner and polit now they had no idea when they would be back to correct there problem at a cost to me with no hot water for 9 days plus they have 2 days then i calling another co.

Absolutely the best plumbing and AC company in Dallas! The best service, and the highest quality.

Every time I called Dallas Plumbing I have received quick and excellent service. Very nice plumbers. Always on time and they explain what needs to be done. Prices are good. We won't call any other plumbing service. Thank you for the great service.

I have used this company twice and both times were a disaster. I recently had them fix a weld on a hot water tank they installed and replace a pop-up drain in a master bath lavatory. The kid they used to install the pop-up, over-tightened the pop-up and shattered a sink I can no longer obtain. That sucks since there were two matching sinks. Subsequently, I had to have them out 5 times to fix a leak created by their repair kid under the sink. Additionally they drained the hot water tank into a fiberglass whirlpool tub cracking it.

This is literally thousands of dollars in damage. They sent out their insurance company who later sent out a letter denying the claim; that I had to prove they did the damage. There is no way I would use this company again. That's why one uses a bonded plumber. Total disappointment and infuriation. I assume the person that found my review of Dallas Plumbing funny must be in some way associated with this outfit. It's really not funny having to spend thousands of dollars to totally remodel a bathroom because of people that don't know what they are doing.

Being bonded means nothing when they have a smart ass insurance company. If you use this company I recommend videoing the entire experience. I also just read what Dallas Plumbing said about my house and the materials it was constructed with by their own company. I find it insulting. There was nothing wrong with these fixtures when they arrived at my home.

If there was, why did they not point out these problems to begin with? If you want your house belittled and insulted by a company that doesn't know what they are doing; this is the company for you. I wish I had never heard of this company. Their other customers seem to agree. DON'T INSULT MYSELF OR MY HOUSE (THATS SLEAZY)

We had an issue with our a.c. last summer. We had some bad experiences with other ac companies. Through our realtor we met Aaron. Who was able to diagnose the problem and had the it fixed in a short time. Aaron is a true professional that delivers great service. I would definitely use Dallas Plumbing again in the future.

They get 2 stars because I have used them in the past and have been pleased. They seem to have changed of late - and I am no longer pleased. Called on Saturday about a leak and was told I would get a call first thing Monday. 12:45 - no call. I called them and spoke with a very pleasant woman that apologized and transferred me to scheduling. I then got the most outwardly hostile young woman on the phone that I have ever spoken with.

She was nasty and disrespectful. I had the phone up to my ear, but a coworker was able to hear her disrespectful and hostile tone and told me afterward that he was shocked by her attitude. Was going to call a supervisor about her, but after reading these reviews I am glad that I didn't waste the time and energy. Also, couldn't get someone out to check the leak for 5 days. Not a good experience at all.

I was driving on the service road along U.S. Route 80, and there was heavy congestion on the highway. So instead of getting off at the off-ramp like a law-abiding citizen, the Dallas Plumbing Company driver careens off the grassy separation between the highway and the service road right in front of my vehicle. Mind you, I was going at least 45 mph when it crossed into my path.

If this is any indication of the type of work your company does, then people who use your service should watch your work carefully to make sure shortcuts are not taken. Obviously, your company works with people who care not to follow rules and the law. Your workers and drivers are representatives of your company, therefore, they have casted a terrible light on you all.

Don't waste your time with these guys. They put an AC unit in out building on a Tuesday morning. It worked for about an hour or so. Called them to come back and it's now Friday and they finally came to fix the issue. They left to got get a part over 2 hours ago and have yet to show back up. It's 90+ degrees in the building and we are a Fortune 500 company with a very large account with them. Time to make a change. 6 day's later and several phone calls back in forth with management and it was repaired.

No! No! No! over charged! Not told that even if they show up to collect their equipment, a 5 minute task, i would be charged a $60 fee! WTF! If you use these guys, watch your time and watch your wallet! NOT GOOD BUSINESS! They don't care about their service reviews and reputation as you can plainly see on yelp, but they do care about their fees!

First visit: Arrived on time. After one hour on site announced that he had stripped a nut in the assembly. He called the mfg. co (Blanco) but they indicated they did not send parts to individuals and he would have to go to a retailer. He then told reviewer that I would be responsible for replacing the part he damaged. He DID leave me with the diagram assembly instructions with the damaged part marked. (THEY should have found a replacement part themselves.) After 2 weeks of searching to replace the part, I was able to get the replacement part.

Second Visit: Appointment was set for 915am. 830am - no warning call as promised. 930am - no plumber 945am - Called office. Was told "the plumber" had an emergency. Unable to make call. She said that office had called me AND left a voicemail that another plumber would come "later". My cell phone did NOT have an incoming call logged from them - NOR was there any voicemail.

She did not know WHEN the replacement would arrive. I told her to call, find out and call me back immediately as I had appointments. 1028am - Office finally calls back and says it will be 2pm - which I agreed to 1133am - Office calls (as I am walking out the door) and says plumber is on his way. 1210pm - Plumber arrives. After just a few minutes he shows me that was the nut stripped by the first plumber, but the connecting sprayer hose was also stripped and warped by the first plumber.

There is no way to complete the job. I am told I need to get the sprayer hose replaced by the mfg. company - AGAIN no offer to track it down by the company. THIS COMPANY WILL NOT GET A THIRD CHANCE - DO NOT USE THEM

No follow through! They came out the next day and meticulously measured my house for a new 5 ton air conditioner. I was promised a quote the next day. That was three weeks ago, and I haven't heard a peep. Another company came out the day after I called them and gave me 5 quotes within 30 minutes for different systems and level of repair. Then they did the work the next day (on a Saturday). If Dallas Plumbing Company can't give me a simple estimate, why would I want to let them replace my air conditioner?

Called them on Saturday so that I could get in line for service on Monday. Today is Monday: 1. They did not call me Monday morning. Strike one. 2. Strike two. I called them at 09:15 am (they open at 07:00). I asked them about my call from Saturday. "Oh, we haven't checked those calls yet". 3. Strike 3. I told them that I have no water to the house.

They said the earliest they could get to me would be tomorrow afternoon. These people have no sense of urgency. 4. Strike 4. I had to dial through a menu system to get to a person. Cost: $99 for first half hour, $55 for each half hour afterwords. One man.

We truly appreciate the level of service and urgency the the DPC staff provided this week on our new A/C unit and ductwork, which is precisely why Dallas Plumbing Co continues to retain my family's service for life for a 2nd generation. Thorough and thoughtful estimate; methodical, professional, heads-down technicians who left working spaces cleaner than they found them.

After reading some great reviews of Dallas Plumbing Co, I thought I might have found my plumbing company. Unfortunately, I was wrong. I moved into my home on Monday and quickly realized that my laundry room was not setup for a gas dryer, and I had a gas dryer. I called on Monday mid-day to see if someone could come take a look. They were able to send someone out the next day on Tuesday.

The plumber showed up within the specified timeframe. He took a look and said it should a very easy job since the water heater was on the other side of the same wall with a bigger than normal valve, which it make it easier to split. He said I should expect to receive a proposal later that night or Wednesday morning. On Wednesday afternoon, I called the office to follow up.

I left a voice message for the actual tech who came out. I also sent him an email. It's Thursday afternoon, and I still haven't heard back. I will be taking my business elsewhere,