Chet's Plumbing & Heating

Called early in the morning with issues with the air conditioner on a very hot day. They were here by mid morning and fixed the problem. Appreciated the prompt service. Thank you.

They do excellent work. Every person who came to my house was outstanding - from talking to me about the project, providing valuable advice and opinions, timeliness of appointments, project completion and the overall level of professionalism throughout the project. I highly recommend them for any project (mine was a very large and difficult remodel).

Chet's has come out on two different occasions to fix some issues. They were able to schedule quickly and easily to resolve our issues. Great customer service each time I have contacted them. Service: Plumbing pipe repair

Chets Plumbing and Heating service techs are the most professional and efficient around. Good attitudes reflects a good company. Phil C. Services: Heating system repair, A/C system maintenance

Can't say enough great things about Chets, specifically Dave who came on short notice and fixed our water heater on my wedding day. Did an amazing job installing the part and making sure I was satisfied before wrapping up. Thanks again

Jimmy was personable and professional. He answered all of my dumb plumbing questions without smirking (which really was a feat!) and talked me through my options thoroughly. Kaydin did a beautiful job replacing the trim on my shower - his caulking is a work of art. I was also extremely impressed with how he listened and responded to his more experienced coworker - it's a valuable trait! I was impressed with both and them and will hire Chet's for all my future plumbing needs, and recommend them to anyone.

Our thermostat went out and I didn't feel comfortable in replacing myself, called Chets and they came same day. However thermostat they put in "short cycled" and furnace would turn off and on every 8 minutes. Both Shawn and Riley responded to calls and were professional and easy to talk with, they problem solved issue and installed a new thermostat that works great, can't say enough about the customer service.

We needed help with old water heater not working right and change filter on water line. Called Chet's on Friday, serviceman was there on Monday, changed filter and explained issue with water heater and gave us an estimate. We decided to get new water heater and serviceman was back promptly when promised, removed old and installed new, Work was completed efficiently, and area left clean, all is working great. Receptionist and serviceman both friendly and professional. We are very satisfied and will use Chet's again.

We called about our hot water heater on a Monday morning and a new one was installed before the day was done. Fast, friendly and fair! Thank you!

I could not have asked for better! Everyone was so nice.all the way from Tammy who answered the phone to Ed who gave me the quote to Bob who came to my house and did fantastic work! Not to mention, they were there the day after I called. I will definitely be calling them for any and all future needs.

I don't normally do reviews, but this is the third time that I have utilized Chets services, and each time it has been a completely exceptional experience. The most recent team of Jimmy and Mike was nothing short of par for the course. Each time we welcomed a different tech/crew into our home, and each call for service resulted in quality work, . from friendly people, who were efficient and thorough.

They always clean up when their work is done, and the prices for their service have always been more than fair. In an age where finding a reliable service for a particular need is difficult, being able to expect consistent results from the same company, time after time is an absolute blessing. A big thank you - from our home - to everyone at Chet's, the front desk, billing, and especially the service department. Make one call to Chets and rest easy!

We woke up with no water or functioning well pump first thing on a Monday morning in our new house. Since we're new to the area and don't know many businesses around here yet, I am not exaggerating when I say we called no less than ELEVEN other 'well & water service technicians'. Either they said they were booked out for weeks or didn't answer/never called us back.

We called Chet's Plumbing hoping for some help.the woman who took my call was very nice and clearly explained how they bill for labor, time, & travel so I knew what to expect. They had someone at our house within the hour, and when you unexpectedly have no water, there are few things you appreciate more than quick response and reliability. Two gentlemen had our well pump & water running again within 30 minutes.

Very professional and efficient, they didn't waste any time. Fair price for great service, we will absolutely be calling them FIRST for any projects or repairs in the future. It's a huge relief to know we have a plumber we can count on in our new service area. Highly recommend!

Great experience! From punctuality to taking the time to do it right/neat to clean up and respect for customer and their home. Easy communication and fast response to questions. Knowledgeable and nice crew.

They were able to come out quickly, very professional and knowledgeable. would definitely recommend.

Posted this on Google and thought it was worth posting to Facebook. My wife and I had to do an emergency renovation of our bathroom. Water was squishing under the tile of our 60's tile bathroom shower and it was a matter of time before we ended up in the basement. With contractors either ghosting us after coming to get an estimate, not returning. calls, or being booked out to 2022 we were forced to have to learn to do this ourselves.

I called Chets to help us with installing a shower in what limited space we had and not only did they understand our situation they came over rather quickly to provide an estimate and get us on their books. Day of they showed up and we had the shower wall framed.

We had a great experience with Chet's today. Jimmy & his apprentice were friendly & knowledgeable. When I called, I did not expect to be able to have plumbers at my house within 2 hours (not an emergency situation). They did fantastic work & answered all of our questions. Thank you!

The most important thing I learned in my first, but certainly not last, experience with Chet's; this company facilitates a "desire to serve the customer" mentality. They genuinely WANT to help you. My experience was with Tammy and Riley. Both were professional, knowledgeable, and had a great desire to "serve the customer." It just came through. in their work. Tammy and Riley, if you read this, thank you so much for everything!

I am blown away by the effort you both put forth, authentic and dedicated. I felt so blessed to have crossed paths with not only Chet's but with the two of you. Riley, the expertise you demonstrated in the field was impressive too. I was very impressed with the final bill. I expected it to be a bit more than it was. I'm proud to say I'm a customer for life now. Sincerely, Lyn F

Great Service! Prompt response and Dave completed the work quickly and efficiently. Thank you!

Our experience working with Chet's was exceptional. Scott G was very thorough, explaining step by step what he recommended, why he recommended it, and was very straightforward about their costs and services they will be providing to us. Scott also went through all of their warranties and the manufacturer rebate available on our furnace and A/C. included on our quote.

The quote we received was lower than what we expected, and easy to read, detailing each separate item so we knew exactly what products and services we would be receiving. The turnaround time far exceeded our expectation of 3-4 weeks, taking less than a week from the time Scott gave us a quote to the completion of our new furnace.

Chet's Plumbing did an excellent job for the work I needed on my house. They were timely, efficient, and had great customer service. From talking with them over the phone, receiving an estimate, having the work done, and meeting the person who works the front desk, they took care of all my questions in a professional manner. Chet's is not the cheapest option, but you receive great quality and a sense of security. I would take that any day.

I called for a quote to clean out my sewer line which had backed up a little in my basement. Receptionist told me $95/hr and should be able to get it done in an hour. While 2 service guys arrived to repair the problem, they had to remove the basement stool to clean the line. I asked the service guy how much to install new valve on toilet while they were here.

Guy said about $50 and I OK'd it. They were here a total of 1 hour and 5 minutes. There is a travel charge of $10 to allow for travel time to and from my home according to their service manager. Their shop is 1.8 miles away. I was charged for 2 hours with a total charge of $490.00. After calling about the bill their service manager offered me a $50 reduction.

I said I felt $100 would be more fair. He said he would talk to everyone involved and get back to me. After admitting I was mislead by his receptionist, he said all their policies were followed and now was offering me a $25 credit towards future services. I told him they would be the LAST people I would use and hung up. Apparently misleading their customers is also one of their policies. On a side note, their service man Dave was probably the most rude and arrogant service person I've ever had in my home. I would not recommend this company to anyone.

Remodeling a house my daughter bought just off campus in Stevens Point. I needed help after cutting a pipe and discovering there were no shut off valves. Dave showed up and quickly placed three Pex shut off valves.

Our furnace went out on a ridiculously snowy/icy/sleety Thursday in APRIL (gotta love Wisco). After calling another heating plumbing business that never returned my call, I remembered that we had used Chet's Plumbing and Heating for part of our basement project. I called Chet's and my call was answered by Marge, who was very helpful and located a technician that could come out that afternoon. Mike arrived within an hour and after troubleshooting, concluded that I needed a new motor.

He located the part and returned within a half hour. My furnace was up and running less that two hours after I placed my call to Chet's. Mike was awesome and very patient with my over-friendly "helpful" cat. I highly recommend Chet's for your heating and plumbing needs in the Stevens Point/Plover area.

I had a very specific need that I was referred to Chet's for that I was told was an insurmountable problem. They knew how to get the part and how to help me right away. I appreciated their professionalism and made me feel important.

UPDATE: Moving to 3 stars, was contacted by Chet's and have been informed that there must have been a misunderstanding between the off hours tech and myself because their off hours rate is $160.00 per hour and they need two techs due to safety protocol. ORIGINAL REVIEW: Giving Chet's 2 stars only because I truly have not had any work done by Chet's.

This last Friday night, prior to having a family party at my house, I found myself in the terrible situation of having a drain backup in the unfinished portion of my basement. Looking to utilize a local company rather than a larger chain like Roto Rooter, I decided to give Chet's a call (with the full understanding of it being off hours). With that being said, I was eventually able to connect with Chet's off hours tech and was told that for them to stop out during OT hours, it would be at a rate of $320/person and they would be bringing two techs - for a total of $640.

It was an immediate turnoff as Roto Rooter had already quoted me half that price. Unfortunately, I won't be giving Chet's another call due to this experience and will have to look elsewhere for plumbing services within Stevens Point.

Chet's is a horrible company to deal with. They are a complete rip off! they were supposed to clean out my drain pipe in my basement. They spent a total of 30 mins cleaning it out and charged me $414.00. Dumped the wasted in my yard for me to clean up. Then the drain backed up 1 week later. They came back out without scheduling an appointment. my renters were not available. Charged me for their unscheduled visit even though I had given them the contact numbers to schedule an appointment. Came back out again that day.

Charge me $313 saying it was an excessive amount of tampons in drain despite being there one week before. I have had other problems with them in the past not being able to open a wall or saying I had to replace ALL my pipes when it was one single pipe right where the leak was coming from. Don't use this company unless you want unprofessional technicians and to be charged an extreme amount of money for a small job. I should have went with Roto Rooter which stands by their work, if they have to come back within a reasonable time period, they will not charge.