Gibson Air

I have used Alaskan Heating & Air through 2 AC units.a long time now. Today my repair service was completed bt Steve, who I have had for my maintenance checks recently. Steve is so good at his job and took care of me like family. My compressor was toast and it was replaced ASAP with no fuss, no bother and a more than fair price. Ibhave the service program so my savings more than compensated for its cost. Steve is a prince among men. He is courteous, patient and kind. A rare find these days. Thank you Alaskan!

Upstairs A/C quite working late Saturday evening. Called Alaskan at 7am Sunday morning. Left my information with their answering service. Technician (Marcel) called me back quickly. He was able to get to my place a lot quicker than I was expecting being it was the hottest weekend of the year. Marcel was very friendly and professional. He had my Unit running by 10am. Repair cost was very reasonable, especially for a Sunday. Thanks again Marcel

I have done business with them a few times and it has always been a great experience. Most recently we had a hepa filtration system with the UV light. Price was great and they came right out and did a great job installing it. A+ Services: A/C system maintenance, HVAC system maintenance

Had my yearly maintenance service done on my AC. It's had to find companies these days that don't have an agenda but I have to give a huge shout out to Marsel at Alaskan. Professional by all means but also personable, transparent and honest about what I needed to have done, which he took care of right away at an affordable price. Kudos to Alaskan for having one of the best technicians around.

We had Alaskan replace our old AC and heater units. We shopped around and they were the only ones who took into account our specific house, rather than just giving us the standard option. They added a return and relocated the outdoor unit, to give us our patio back. The additional charges for those issues were reasonable. There was a problem the first day that knocked out our cooling, but they came back out right away and got it running right.

We just had our first maintenance check 8 or so months later with a professional service tech. We have had no problems with our nice new unit or the included thermostat since it was up and running correctly. We are very glad we chose Alaskan.

Alaskan installed 2 new HVAC units in 2021. Highly recommend them to everyone. Competitive, top quality work, no games, no sales pressure-they do what they say and are highly reliable, something rare in todays time. Customer service/scheduling person is great when you call. Easy access to their accounting dept. We bought the maintenance contract for 10 years. Techs are well trained and could answer all of my technical questions. If you want a highly responsive company and want to work with great trades people-techs, front and back office and even the sales guys- Call Alaskan!

In 2016, I signed a contract with Robert to replace my HVAC system. Since then I have a maintenance contract with them. They come in the winter to inspect, clean, and check for any problems with the heating system. They come in the summer to check out the AC unit. The dust here is horrible, so they clean out the dust in both units. They also come once a year to do a plumbing inspection, which includes checking water heater, drain, and inspect for any problems.

With the hard water, corrosion is a problem and last year they replaced a corroded part. The techs are always very professional, knowledgeable, and will answer any questions you may have. They all appear to enjoy working for Alaskan, which to me means the company cares for their employees. In turn, they are conscientious and work with intergrity. The last service tech, Luis, was here to inspect the plumbing.

He checked the pipes in the bathroom sinks, toilets, and kitchen sink. He did a very thorough inspection. All okay! He booted his feet when he came in the house. I also appreciate that they call to schedule an appointment, and call prior to arriving. They also call afterwards to make sure everything is okay, and the tech cleaned up, which they always do. Alaskan is my plumber, and I highly recommend them.

Alaskan installed our Maytag unit on our roof over 10 years ago. They have serviced it twice a year since. We have always been happy with their employees and service. I highly recommend this company! Services: HVAC system maintenance, Heating system installation

Alaskan put in my HVAC system some years ago. I also have a service contract with them that has them come out every 6 months. On my last service visit they missed something and I informed them accordingly. The next day I got a call from one of the owners. That call lasted for 35 minutes. At the end of the call, he asked me to see if they could turn the relationship around.

As a result, I contracted with them to redo my AC/heat venting in the attic as I have a 35 year old house and it was the old decaying R4 insulation. At the same time, I asked them to redo my plumbing: shutoffs for all of the bathrooms (there are 4 bathrooms) utility sinks, new outdoor faucets, replace the anode on the hot water heater and put in some 'T's' for hot water circulation(there are 4 bathrooms).

Their organizational skills, processing, professionalism and throughput was incredible to watch. There were 6 guys on the HVAC crew and they worked from 9 AM to 9 PM to get that job done. The plumber then came in and worked for two solid days to get all of the plumbing activities done. I have to admit I threw them some curves as I kept throwing more and more plumbing tasks while he was here. Conclusion: I have worked in Quality Assurance for 40+ years.

We have a saying: "The next best thing to getting it right is making it right." Use Alaskan. They provide a solid, dependable, efficient service with strong expertise, professionalism and good pricing. They will walk the talk. If you have an older house, like I do, consider a 'makeover' by updating your HVAC and plumbing with them.

Signed up in March for a $300 annual air conditioning, plumbing and heating preventive maintenance. First AC maintenance seemed ok. Plumbing maintenance was a joke. Quoted me $4800 for a water heater replacement (for a working water heater that "may" need to be replaced). Now it's time for heater inspection. Made appt for Dec 22 between 10:00-12:00.

Close to noon I called and it didn't appear they were aware I had an appt. The "technician got caught up on another call" and would I like to reschedule. Yes. I rescheduled for Tuesday 12/28 between 4-6. Saw a voicemail from them at 3:00 asking to confirm my 4:00. Well duh, yes. It's in my planner and my phone, and I made sure I was home by 3:00. Courtney couldn't guarantee a tech by 6, and she called a bit later to say she found one across town and they "may" be here by 6:00 Unacceptable.

When I make an appt, I plan on an appt. I don't sit by my phone to "confirm" just a couple of hours before said appt. I would not recommend Alaskan if you value your time.

Courteous, quick response and professional. Our technician, Angelica was super informative in terms we could understand, didn't try to upsell and completed work efficiently. I have used Alaskan for both our air conditioning and heating systems - they are our vendor of choice! I highly recommend this full service company! Services: A/C system repair, Heating system repair

I had a water emergency on Sunday of course resulting in water completely cut to my house. After calling several companies, Alaskan was the only company that was actually truly 24/7 and willing to come on Sunday. The on-call plumber was Luis. He was wonderful and came within 1 hour to fix my plumbing problem. He was very knowledgeable, courteous, and helpful. Because of him, I will keep Alaskan as my plumbing and HVAC company. Their prices are better than other companies too.

We found this company on a fluke and will never use another for our heating, air, and plumbing needs again. They have serviced our air conditioner and heater for a few years now and do an excellent job. They are knowledgeable, fast, affordable, and so friendly. We had our water heater replaced last year and they stand by their work. We recently had a plumbing issue and they came out the same day and did not break the bank. Every technician has been polite and personable. I cannot recommend them enough.

We went with Alaskan for a re pipe of hot and cold water, they put our water lines touching each other so my water has temperature issues, due to the lines next to each other, I'm not a plumber but the law of thermodynamics never changes, unless you work for Alaskan, they have had several chances to make it right and both times they said nothing is wrong, they also were supposed to put in a checkvalve since the way they ran the pipes are now turning on and off my water heater so I had to turn off my pool filler, I also was told that I would get new fixtures, but because my bathrooms are being re constructed they didn't put them on, they took the copper that they cut out, maybe that's why it was cheaper? Anyway this company sucks, go with Geottl they take responsibility.

They installed a broken blower into the unit I'm renting. They insisted it wasn't broken. Took 3 of their technicians to come out to finally admit it was broken, and now that they "fixed it" my heating bill is up 700%. It will soon be 2 months now without a fully functioning central AC unit.

Our AC went out last Thursday. The company sent by the warranty company was a rip off and I was not getting anywhere. Believe it or not they literally asked me to remove a 12 ft patio to access the ac. Fed up with warranty, I called Alaskan Air they dispatched Lorenzo in 3 hours. He was extremely professional. Went up to the A/C on the roof in few seconds. Came back explained what the issue and what the cost would be.

I agreed. Went back up and fixed the issue. He has honest and professional. They knew we were desperate and could have taken advantage of the situation but they did not. Thank you.

I called because my heating system would not turn on, unless I turned it off and on 4 to 5 times using the control panel. Alaskan came out and I paid $89.00 for a inspection. They said it was an issue with a part not closing properly, and they fixed the issue. The next day, no heat again. They came back out and said something had to be replaced, and it turned out to be $580.00 to make the repair.

The next day, no heat again. This time it would not come on after turning it off and on, no matter how many times I tried. They came back out, but this time, it's the outlet and they told me to call an electrician to come out, and not to call them back out for the issue? Granted that this was in March, but I wanted to share this, because I am still not happy about spending so much money and it turned out to be the outlet as the issue.

It does not turn on at all, and I canceled their auto generated emails. It prompted me to put why I am cancelling their emails. I said I felt I had paid to replace a part to fix my heating issue, and it was a waste of money, when the outlet was the real issue. No one responded, and I will NEVER use Alaskan again. I cannot afford to pay almost $700.00, and still have the original issue. I do not recommend, unless you have money to burn.

After going back and forth with our home insurance warranty the usual ran around for 6 days. We finally decided to call Alaskan Plumbing Heating and Air, because we couldn't take the heat anymore. I called late Monday afternoon to get a quote for a new AC unit. Within the time frame that they gave me Robert Hampton came in and inspected our AC unit, our attic and the outside unit. Robert H. was really professional he went in to our house with his shoe covered.

Within no time he gave us quote and helped us with the financing process, it was really quick and easy with the helped of Courtney A. also. Once we got approved they (Robert H. and Courtney A.) coordinate the time to fix our AC. They put us as a priority because of our situation it was 101° inside our house. Next day they came in ( Alex, Hondo, & Jamie) they were so prompt and professional and went to work right away.

But before they started, they put a cloth lining covering over our floor to prevent dust and any damages. It took some time to take out our old AC unit and install the new unit. Once they were done, they cleaned up any debris and vacuum our stairs and floor before they left. We're really satisfied with the work that they did. And we have cold air again and had a really good night sleep after a week without AC. I really highly recommend Alaskan Plumbing, Heating and Air two thumbs up for us.

WARNING!.don't believe what you read. 8/18/21 My HVAC system shut down and it was HOT out. I called and a tech came out and called me while I was at work told me it need a new mother board and it'd cost $950. I said OK, and asked about the ETA? He said he'd call me back in 5-10 with an ETA. it's 8/20/21 now and I still haven't heard from anyone.

I had to get it fixed so I called somebody yesterday and got it all fixed yesterday for $750. So Alaskan Air used to honor their word and due what they said.but no longer do.their prices used to be reasonable and they no longer are, especially for the quality you get. Look elsewhere if you want value.

Even though it was frustrating, we were finally helped. I'm not sure if it's because of the review but after, they were very quick to fix our situation. They put in a demo model until the part was ready. Still not happy with the way things were handled but they were very professional and courteous in the end. Believe it or not I would recommend. I just wish they were faster and helped the situation sooner!

This Company called me apologized, and sent a technician to my house the next day! The technician they sent was excellent! Marcel explained everything in detail. The interaction with this Technician redeemed our view of this company and we are happy to continue using them for our AC needs! Thanjs!

We were very impressed with Robert. He answered all our questions, checked the AC and gave us additional information. He also replaced the filters that require a 10-foot ladder. Thank you

A friend of mine, her AC went out, so I decided to help her out. I made several calls to different companies with no prevail. I finally reached out to Alaskan heating and Air. I was charged up front for the call out and technician met me a couple hours later. Robert the tech checked over the areas, climbed into the attic and was there for about an hour and proceeded to tell me that nothing could be done.

The advice I was given was to buy 2 new units. The circuit boards could be bad but I really should get new units. Well yesterday another company called me and just for a second opinion I told him to meet me over there. He spent time with the units, climbed in the attic and fixed the issue. Circuit boards were bad, he was able to get the upstairs Ac to run temp until today when he was able to get the boards in and fix the issues.

Now the house is cool and my friend doesn't have to worry about the heat. I understand that it was hot but if another company can swoop in and get the units up and running then I am able to say that for some reason your company failed and they were able to make money off of they're results where as you took 180.00 came out and in the end told me a big lie and wasted my time. So hopefully this review will let people know that your company does not get results and will only take your money. So for those reading this review "BE AWARE"!

My air conditioner stopped working and I called to see if someone could come out right away. A Tech showed up the same day within the time block given to me. Robert checked out my unit and found the motor had gone out. Instead of trying to sell me on a new unit, we discussed options and decided to put a new motor in since the rest of the unit was in good working condition.

I appreciated his knowledge and honesty. He worked on the roof in the heat and I had cool air blowing again in no time. I would definitely recommend this company and give 5 stars to the technician Robert.

Very honest company that does the right thing every time. This is a company that I will recommend to all my family and friends. It's hard to find a company with good morals and this is 10000% one of those companies. Couldn't be happier with my service.!

Very happy to report that Chad stepped in and fixed ALL landscaping issues. He apologized immensely for his team leaving our property looking like a job site (after the sewer repair) and we are extremely happy with the end result. Thank you Chad for making it right again!

I would highly discourage using Alaskan Plumbing. From earlier this year they misdiagnosed plumbing issues in my house making me replace toilets unnecessarily. All to later find out there was issues with the external sewer line the whole time. They even snaked everything so this should have been discovered earlier. Per their recommendation and pricing scheme I opted to have them replace the entire sewer line.

The sewer line itself is fine and in working order, but they left my entire, ENTIRE, front yard landscaping looking like a job site.in complete shambles. I'm looking at several estimates now of $2000 for re-doing the landscaping. When I call to talk to them, they all keep referring to-this is a Chad issue. Conveniently he's always in a meeting and will "call back". I've never heard back from Chad after several calls and emails. I've had other sewer line repairs completed and one would hardly know they were there.

Not the case with Alaskan. Complete unprofessionalism. Mind you I paid over $8500 for this job. Save your money go anywhere else but here. ****UPDATE**** Chad and his crew came back out and fixed everything back to its original form. Super appreciate him sticking to his word and the companies core values!

To start off what a great gimmick! $90 to come to your place and then try to tell you everything needs to be replaced. I told them on the phone I think it's the capacitor. I was able to pop start the fan so I knew that was the problem. I had looked at it before they had arrived and saw that it was a blown capacitor by the bulge on the top of it.

So when Mr Swift came and diagnosed the problems he didn't even test it as i told it was blown. He then tried to tell me the condenser was broken and that needed replacement, then went up stairs and just by looking from 10 feet away I need new coils. so he quoted me $7700 just to replace the parts on the unit or I can spend $14000 on getting a new one.

So I let him go on his was and then in the morning I got my new capacitor for $13.98. Installed it in 5 minutes and oh wowwwww my ac is working amazing again! So I guess you guys are just there to make $90 visits all day and not have to do work. $900 just to go to 10 houses and not have to do anything. Good gimmick! Wish I thought of that! Oh but you probably get people that aren't knowledgeable of HVAC and you wind up taking them for all they got! Great way to do business! Way to try to take advantage of people in the summer!