Acu-Temp Refrigeration

Great service and honest technicians I called on the weekend and trying to save me money he told me, I could wait till Monday. Well Monday am he was there and had most of the job done before I got in. 2021** Not quite as good since new management, avg AC company.

Accutemp has answers, I've seen several of the techs most are very nice Service: Repair HVAC

First impressions were encouraging. Communication regarding technician(s) identity and schedule for system installation (3/24/2020) was impressive. We couldn't have been more satisfied. That satisfaction dissipated rapidly when the first issue with the system occurred (5/5/2022). The system wouldn't maintain a set temperature. The tech quickly determined that a dirt robber's nest had shorted out the low pressure switch and charged $215.00 stating that call-out and labor weren't covered by warranty (even though warranty document clearly covers parts and labor for 10 years).

The system stopped less than 2 hours after he left. The next day Jim, who I think is the owner, came to address the issue and other than informing me about the computer system providing overlapping system safeguards and only offered a way to reboot the system to get it to cool until it shut down again. Jim was rude and adversarial when I attempted to reach a better resolution than a reboot.

When I called to inform Jim that the system was still having problems he did not answer and has yet to ever return my call/voicemail. This forced me to seek recourse with another repair company and cost additional money as a result (which again should all be covered with the 10 year warranty). If anyone reading this review is considering purchasing something from Acu-Temp I strongly urge you to take your business elsewhere. Your satisfaction with them will be short lived. Their customer service is some of the worst I have EVER experienced.

I would recommend Justin the A/C Tech to anyone that needs service on their AC. Justin was Awesome he is so respectful, kind and knowledgeable, you just don't find that kind of service anymore. He did a Great job! 5 stars! Services: HVAC system repair, HVAC duct & vent cleaning, Ductless heating & A/C services, Repair HVAC, HVAC duct & vent installation, Installation, A/C system maintenance, A/C system vent cleaning, Install AC, Install thermostat, HVAC system maintenance, Heating system repair, A/C filter replacement, A/C system repair, HVAC duct & vent repair, Thermostat installation, Ventilated ceiling installation, Heating system installation, Heating system maintenance, Thermostat repair, A/C system dismantlement, Portable A/C services, Cleaning

Used this company for a few years without issues until we had a drain line and Plenum rebuilt and installed. After 8 months this things leaked and caused nothing but issues. After many failed attempts, no call no show by the owner Jim, and missed diagnosis on their own work, we were literally forced to call in another hvac company, due to the time sensitive issues we were having, drywall, carpet and wood damage, and black mold.

The other company took video and lots of pictures of the damage accutemp CAUSED, and the work they didn't do even after being paid in full. It was obvious what was going on and Im not even trained in this line of work. Our ceiling fell because the plenom, and I quote "was rigged, shotty, had a lot of gaps and wasn't even attached to the handler causing it to leak large amounts of water" due to freezing and defrosting of the handler into the duct work.

For several months this occured without resolution from the other company. For 2 weeks I battled with accutemp to please just fix it. I was disgusted by the things their own employee said about accutemp and their practices. It wasnt comforting since we were having such major issues. The drainline that was to be completely rebuilt by accutemp wasn't, and just hooked up to an old existing line that didn't work.

So it caused backups. This line was supposed to be new and installed by accutemp. Accutemp stated it worked fine even for having elevations and bad pitches?! They disconnected the secondary drain line, so there was no back up drainage. Accutemp actually capped off the secondary line per the other companpanys discovery. After several failed attempts cancelations, no shows and mis guided work, I made a complaint on the BBB and was accused by accutemp of being a person that can't be pleased out of their hundreds of service jobs in so many words.

That statement didnt shock me since the work accutemp did was so bad, and they refused to fix and diagnose their own issues properly. It took the new company one day to fix and diagnose something that another company caused and couldn't fix or repair in a months time. By the way the duct work and supposed new line was only 8 months old. I may have had to come up with the money to correct it being on disability and all, but at least I now know that I have a reputable, professional company that is actually experienced and quality driven, unlike Accutemp.

Do not have this company install any duct work or anything else for that matter without checking behind them. Theyre nice and polite to your face, but do you dirty in the long run. I got screwed don't be the next casualty of bad work and service! The new company said its hard to be pleased when you have this going on in your home. I should have never had to deal with this, and it should be made right by the original company, accutemp.

At least a refund and admissions they did a bad job, and that it wasn't just a cranky customer. I have had many other construction jobs done in the past 2 years and you'll see my reviews are satisfaction driven. Unlike this company.

Waited all day for them to show up AFTER our two hour window they gave us only to be here five minutes and tell us there is nothing they can do today and we'll have to wait until tomorrow, when it's 85 degrees in our house. Cool. Update** three days later still no part and no one can tell us where it is or when it's coming the tech was good at least. The front desk girl was just rude.

I purchased a Mitsubishi mini split from Acu-Temp. Jim, the owner, came out to my home to do a site survey and provided a quote. The AC was installed within a week. The installation team was professional and had the AC working within 3 hours of arriving at my home for the installation. Thanks to Jim and his team, my garage gym is now cool when we workout.

I recommend Acu-Temp without hesitation. They know what they are doing in the AC space; and their service level is excellent. Jim also introduced me to Tony at Bird Electrical to install a 240V service for the AC. The 240V installation went off without any issues. On a 5-star scale, with 5 being the highest, I would rate Jim, Acu-Temp, and his installation team 5 stars. Bird Electrical deserves a 5 star rating as well.

I called after hours and after a power outage and my fan in my air handler was not working. I got the install tech JOSH, who, unlike other companies, listened to my concern, suggested possible self solutions and even looked up my warranty, which he 100% did not have to do. After our 10 minute call, his suggestion worked and got it running again. I can not begin to tell you how much that 10 minute call meant to me.

Before I called, I was stressed, frustrated and within 10 min, he talked to me like a person and was even laughing with me. I will 100% call this company again for ANY repairs or concerns, because if that's how I was treated at 8PM on a Sunday night on a holiday weekend, I can't imagine how nice and friendly they would be on a "normal" work day! Thanks Josh for your help, kindness and understanding. BZ for the job well done.

Very responsive and informative when we were getting quotes to have our AC and Furnace replaced. They were the most expensive out of 4 quotes we received for similar units and ultimately we did not go with the because of their sales technique. Bob was a bit pushy and we did not like how he disparaged other companies during the quoting process. He also was not respectful of our time and when we indicated we had a meeting at 3pm - he was still here about 10 minutes past that time.

Our air conditioning unit stopped cooling in the middle of the afternoon on a Friday. I called our regular a/c company to come put immediately and they were booked till the following Monday! That doesn't work in Florida in July! We needed someone immediately. I called around to several places and found Scott's one hour air, they wanted a $120.00 fee upfront just to come out same day on top of any repairs needed and would not be at my home until 11pm at night! Seriously? Ridiculous!

I saw accutemps website online and they were local to Lakeland and had excellent reviews. I called and spoke to the most wonderful, understanding, and kind person by the name of Julie. Not only was she extremely helpful but informed me they could have a technician to my home within the next 2 hours! WOW! And, at a very reasonable service call price.(much lower than Scott's one hour air)!

Like many elder Floridians I needed a no contact service call due to the whole pandemic going on. She was so diligent and understanding and made sure that would happen! The service tech Felipe Orozco Jr. was fantastic! He had the problem solved and fixed within a matter of 20 minutes and we had cold air in our home again. The capacitor needed replaced and it was done quickly and at a very reasonable cost. Thank you Felipe and Julie! I will not hesitate to reccomend your company to anyone in need of heating and cooling services! Truly a great company.

Got quotes from 5 different company's for a new unit. Choose ACU-Temp from friends recommendations, there labor warranty, online reviews and Justin. I choose a unit mid price and they installed a more expensive since the one I choose wasn't available ($2,300.00 bonus to me). The unit and new blower were installed and it didn't work and this was a Friday late afternoon.

They offered a hotel and we declined so they brought out a portable AC unit. The techs were back out on Saturday and Sunday for different issues and on a Monday they removed that unit an installed another new one. Justin always took my calls and the tech showed on time. Justin is adding 2 years of annual PM free. Would I recommend then after all this YES.

Update: Justin contacted my daughter today 1-4-17 and apologized for the inconvenience. He also worked with my daughter to find a resolution that we are now happy with. Thank you Justin! I purchased a new ac/heating unit and shortly after it was installed it broke down and a part had to be replaced. Since then every couple of months I have had to call about a different problem with the unit.

Recently it stopped blowing warm air and when I called to discuss having yet another problem with the unit I was told that it was a maintenance issue even though I had to pay over $200 just to have vents fixed that I was told were replaced when the unit was installed. Because I was unhappy about having to pay $85 every six months just to have the unit repeatedly evaluated, I was hung up on by a receptionist named Crystal and Justin, the owner, went as far as to tell me that it's 82 degrees outside; completely ignoring the fact that it gets extremely cold at night. Justin also told me that I need to expect the fact that sometimes new units keep having problems and I was once again asked to pay $155 to fix it.