Air Masters

Everyone that answers the phones are always very polite and helpful. They were able to quickly come out and diagnose our A/C issues. Once we decided to get a new unit, Jose was extremely helpful and knowledgeable. He was able to get the parts quickly and then get them installed within just a couple of days. This was one of the best service experiences we've had. We have used this company (and Jose) before and we will continue to use and recommend them!

We had all three systems replaced since the original equipment was still in place from when the house was built 18 years ago. We used Trane units and the process could not have been smoother with no issues during the installation. Jose Garza and his team covered all the floors and also wore shoe protectors and never once touched a wall removing the old equipment or bringing in the new.

They swept the entire floor of the attic and you can't even tell they were in the house all day. I highly recommend them as they have exceeded my expectations in workmanship and professionalism! Thank you Air Masters and especially Jose and his team.

The evaporator coil on our downstairs A/C unit failed, and I was not happy with the solution provided by my home warranty company and its HVAC contractor. So, I decided to research well-regarded service providers, and I heard wonderful things about Air Masters. I gave them a call and spoke with Jennifer whose customer service over the phone was absolutely top notch.

She listened to my summary of the situation and within 30 minutes, she had Jose at my door to give my system a once-over and offer recommendations and an estimate. Just like Jennifer, Jose's level of customer service was second to none and he was extremely friendly and willing to walk me through the detail of his suggestions including rationale. The price quoted was almost the same as the "out of pocket" portion that my home warranty wanted me to pay as a supplement to the coverage they were providing.

In addition, Air Masters was offering to install a Trane unit rather than an "off brand" that the home warranty was planning to install. I was so impressed by Air Masters that I decided to not use my home warranty to address the issue. Air Masters came back the very next day and installed the new Trane evaporator coil, and my house has never felt more comfortable!

In addition, Air Masters installed some manual dampers (at a very reasonable price) and solved a long-standing problem where our downstairs master bedroom was constantly not as cool as the rest of our house during the hot summer. I cannot recommend Air Masters strongly enough and will most certainly use them for all HVAC needs moving forward. Best in class customer service, fair pricing, and quality workmanship!

We have used Air Masters several times now to replace air conditioners and furnaces in our home. Jose and his team do an outstanding job. The communication and service is great. We have recommended them to several neighbors and they too were impressed. Thanks for the great service Air Masters. You all did a wonderful job once again!

I recently purchased a new home and used Air Masters to have the A/C inspected on the property we were purchasing. The inspector from the inspection company stated the system was fine but I still wanted a second opinion. They not only came same day and were very professional but they found that the system was actually not going to make it through the summer.

On top of that the freon being used was going to be illegal after the beginning of the year due to new laws. The seller agreed to replace the system before our closing. Then the week before closing the AC actually leaked and caused damaged to the flooring and walls. Air Masters then came even earlier to replace the system so that the sellers could get all the repairs done before we closed and moved in.

This proved the inspector was incorrect and the AC was needing to be replaced. Thank you Air Masters for being knowledgeable, honest, efficient, and handling this with urgency! You saved us thousands of dollars not to mention a lot of stress being first time home buyers! The customer service rocked as well and I will only use them going forward. I recommend them to everyone.

We had Air Masters come to our house for a second opinion after another company told use we needed to replace both of our units and all the duct work. Jose was honest and said we didn't need all that work and he could keep the units working for a while which he did trouble free for over two years. We finally had to replace our larger unit and Jose and his team from Air Masters did it quickly and professionally. We couldn't be more appreciative. Thank you

Air Masters recently installed our two Air/Heat systems for both upstairs and downstairs. Workmanship is impeccable and tech (Jose) knowledge is exemplary while crew members highly commendable. Installation has been inspected by the city inspector and passed. Inspector also noted that it was a job well done with upscale units for the whole house. Just received our parts and extended labor warranty from Jennifer who did the registration for us. All in all we would gladly recommend Air Masters to anyone any time!

There pricing was fair.they came when they said they would.put down tarps to protect the wood flooring.cleaned up when they left.and HVAC is working like a champ. Will start using them again for regular maintenance.

We recently had our HVAC system replaced. Air Masters did a fantastic job. The owner, Randy, answered all of our questions as we were assessing our options. His team was able to do the entire job in one day. We're happy with our decision to go with Air Masters!

They installed 2 ac units 6 years ago because of Freon issue I was having. 6 years later same issue. The a different company mentioned they use a cheap coil that typically has leak issues. Be ware

Very happy with Air Masters. Jose Garza and Air Masters came recommended by a friend. Jose is honest and the price was very competitive. The team did an excellent job and installed next day. I had called two other a/c companies for opinions/bids and they were either higher priced or I did not like the personnel. I would recommend air masters to others.

I love Air Masters Frisco! Jose Garza is very easy to work with, professional and knowledgeable. Jose directed two major HVAC installations for me in the last 3.5 years and the quality of his/their work was exceptional. I wholeheartedly recommend Jose and Air Masters!

Air Masters provide prompt service to my call. The technician who came out the same afternoon of my call was very knowledgeable and provided specific details required to make my AC functional again. The cost for the replacement/repair was very reasonable and the swift arrival the next day by the crew ensured my comfort in my home was back to where it should be. I highly recommend Air Masters to anyone in need of AC/heating repair or replacement.

Air Masters replaced my AC System and did a really good job with the work. Right from the point of providing us the estimate to selecting the right unit and brand for our home to the actual installation of the unit was handled in the most professional manner. The technician, Randy Skota was very knowledgeable with HVAC system and did an outstanding job with explaining what needs to be done and handled the install in a very efficient manner.

We also used Air Masters to service our AC units and again their work was very professional and outstanding. I recommend Air Masters to anyone who is looking to either replace their HVAC system on get them serviced.

No AC, Texas Heat - and 2 small babies - I thought for SURE we were in trouble! Outstanding customer service! WAY above and beyond! From the moment we called (which, by the way, was AFTER HOURS on a Friday night, in the middle of summer!) Our AC went out and we have two small babies! Staying in a hotel with 2 small kids is never a good idea. But that seemed to be our only option.

Our AC went out in our 2-year old home. We called the builder and they referred us to the AC place that installed the unit. They were kind enough to tell us that at 2 years and 2 months, we were OUTSIDE the warranty window. Not only that, they would be unable to service us that night :( :( :( :( We had no choice but to pack a bag, a pack-n-play, and head to the hotel for the night. BUT, we managed to get ahold of someone at Air Masters.

They had been highly recommended through a friend at church so we thought, why not. Randy came out, within 45 minutes (Bless you, Randy!) and figured out what was wrong. I don't even remember what it was, but he worked with Trane to have them help cover the costs. Although we were outside the warranty, we were only a few months outside. How wonderful of him to: 1) come running to our aid on a Friday night 2) work with us on the costs 3) work with us on the warranty requirements and write-up 4) earn our trust so quickly by providing ONLY and exactly what we needed and 5) becoming our #1 and ONLY AC repair & service man for not only OUR AC units, but also for my in-laws and every person we meet or hear that needs AC repair. We LOVE Air Masters!

The guy they sent out, Jose, was extremely knowledgeable, polite, and did a great job explaining the issue. Definitely knew his stuff without that cocky attitude you sometimes see with repair guys. But HOLY CRAP overpriced! Sounded like Jose didn't have much if any control over the pricing, like Air Masters sets it up front. I needed a damper and zoning board replaced and he quoted me $1438 for both.

I ended up calling around to 3 or 4 other places, and they all came in at about half that price. Not sure why they over charge so much, but make sure you compare pricing elsewhere before going with these guys! Saved myself $700.