Dial One Sonshine Plumbing Heating

A really big shoutout to Rick Will and Jason they are for sure dedicated team players and work well as a team. So the other day I went into the bedroom and the floor was wet. Hmm looked up no leak started looking around and sure enough the A/C was leaking, found this out at 2 am in the morning. So the next day figured better call and see what it's going to take to repair it.

So we called Mike diamond, a few other a /c companies and started the process of getting estimates. We'll after 2 or 3 estimates they were all pointing there fingers at the same root cause. Clogged drain. The a/c unit we have is small anyways and it seemed to always be working and the house never really cooled. Dial 1 and the team really took the time to look and see what was wrong, what we had, the pros and cons of the unit we have now, what it would cost to fix the old 1.

The old unit was over 15 years old and was starting to have issues. Long story short- they gave us an incredible deal with exceptional customer service on a brand new 4 K unit and all new ducts. Very happy with the price and the house is cold now. The team I mentioned above was in at 8 am and out at5:30. Wish we did t have to upgrade but the dial 1 team defiantly made us feel comfortable that they would not only do the job right the 1 st time but we appreciate the great deal they gave us compared to the other estimates.

If you need heating or a/c work done, don't hesitate. Just call them they are good. Also- they were very respectful as far a booties inside they swept the floor when they were done and vacuumed upstairs and down stairs. Very nice group. If the boss is reading this you need to take the boys out for drinks. Did I mention they got the system installed in 1 day? Thanks dial 1. You did good.

I have to say working with these guys has been a great experience. Very knowledgeable of their work and professional. They finished up and made sure everything was cleaned up. Shout out to Matt, Jason, Chris, Mauricio and Chai. Keep up the good work and definitely will be referring you to my friends and family!

Made an appointment 5 days in advance. Confirmed my appointment yesterday. Called at 2:30 today as they were supposed to be at my daughters condo at 3:00 pm. They stated appointment was for tomorrow! I said no way confirmed the appointment twice completely unreliable, irresponsible and they are liars! Do not schedule with this company! Horrible customer service.

I called to ask for a FREE estimate on plumbing problem. Was told $89 fee required fore estimate. I told them I was a long time customer and looking for a free estimate but would call another plumbing co. Few minutes later receptionist CALLED ME back and said her boss would "waive" THE ESTIMATE FEE! Tech arrived 2.5 hours LATER than promised and said I owed $89 for the estimate. Told him fee was waived by receptionist's boss but Tech said the paperwork did not say that.

He called the office and they too said fee not waived until I explained to the owner the circumstances of the free estimate. He proceeded to lecture me on the costs of sending someone out for the estimate etc. I guess they're not aware that it's customary to get 2-3 estimates before getting work done especially in this economy! He didn't like what I had to say and texted his Tech to "BLOCK ME AS A CUSTOMER FROM NOW ON"! I guess they don't need the work that badly? Good Riddens!

We have used Dial One since 2014. We liked them so much we bought their service maintenance contract. This week we called them for a leak and found out from Isaiah all our pipes were bad (mobile home from late 90s). Within 2 days we had a complete re-pipe and drywall job DONE (1700 sq ft home). The re-pipe contractors (2 of them) were super efficient and fast!

Couldn't believe how fast the 2 of them worked! They protected our floors and belongings and did an excellent clean up job when done. Today we had the drywall contractors come out and except for us needing to paint you can't even tell the walls had holes! Again protected all our floor and belongings and worked quite efficiently. Then had a final inspection from Dannon who was just as courteous. You can't go wrong with Dial One!

Dial One Sonshine was referred to me by my neighbor who was very happy with the work they did for her. They replaced my water heater and AC unit and I am thrilled with the results. They were on time, explained the process of replacement and went right to work. They are efficient, hardworking and answered any questions I had. I highly recommend using Dial One Sonshine and I would like to add that this a team of excellent technicians!

Called in for the maintenance of our 2 A/C units. Donavan G. was our technician and he went above and beyond to meet our needs. Thank you for a pleasant service call. We will definitely be requesting Donovan for our further HVAC needs. Services: A/C system maintenance, HVAC system maintenance

I've used Dial One in the past and liked the service I receive from the techs. I had a tech come over today to service my hot water heater. Juan was on time and very pleasant. He was very patient in explaining what needed to be done and why. I had no idea the hot water heater even had an anode rod in it let alone that it had to be replaced every 2-3 years to extend the life of the unit. I've had my HWH for 11 years and never replaced it once UGH.

I appreciate all the time he spent with me to explain what needed to be done. He was also very quick. I think he was finished in about 30 min with everything. Thank you for the great information and for educating me. Much appreciated.

Good team and excellent service. Ozzie and Juan are good technicians, both very friendly and professional. They took care to wear "booties" and masks and were thorough in their cleanup after service. The service work was thorough as well. I accompanied them during the AC and water system checks and they clearly checked everything accessible on the roof, in the attic and in the AC and " on-demand" water heaters.

We agreed that two problems uncovered during the inspections needed to be fixed and both items were corrected before Juan and Ozzie left. I am very pleased that you were able to service all three houses I have service agreements for in two back to back service calls. The work took about a day's labor and some parts. Since I was with the service team all the time, I believe I got good value from the team. I will definitely do it again next year!

Dial One Sonshine came out on time and carefully installed a new hot water heater in my wife's cousin's mobile home. It was a bit more complicated than usual because not only was it a tight fit they had to remove a condensation pipe from the house's heater before the tank could be installed. The install not only looks great, is up to current code, but works very good. No leaks. An overall GREAT job by both technicians.

If you are looking for someone to not finish the job they promised, and to have you pay for a new faucet that was never installed, then this is the place for you. So very, very disappointed in the service here. Almost 3 weeks ago, one of their service guys came to my residence, after I called about having a new faucet installed in our laundry room and our kitchen.

He and the company/owner seemed more interested in selling us a filtration system than doing the job we called about which we declined to purchase. The service guy (Bert) said he didn't have the parts on the truck and would be back after picking up the parts. 2 1/2 hours later, he came back and installed the faucet in our laundry room. Thirty minutes later (at 5:00 p.m.) he said the faucet for the kitchen had been ordered and he would be back to install the faucet within 48 hours.

The faucet was in Perris, only about an hour away. He asked me to pay the bill for that day by having me electronically sign the bill. I never saw the bill until the next day when it was e-mailed to me, at which point I realized that I had paid $611.00 for the faucet for the kitchen that had not been installed. Despite numerous phone calls to the company and their assurances that "someone would call me back", I have not received a phone call. I asked for a refund, and of course, that has fallen on deaf ears. I HIGHLY RECOMMEND not using this company. I am looking into a Small Claims action at this point!

Dial One Sonshine replaced my very old heat pump system with a new one. Although there were some unforeseeable issues along the way, Jason (and Dial One) handled them very professionally. What I liked most about the company is their honesty in dealing with me. I would definitely recommend them. Service: Heating system installation

I was very happy with Jason and his team. They installed a new air conditioning unit and compressor. They also had to go under our house to replace all of the duct work. The guys did a lot of work and I couldn't be happier with the result. Jason explained every detail of the job and did a great job of communicating with us. His group was polite and professional. I would definitely use Dial One Sonshine again.

I have used AirWest HVAC since they designed and installed a new system in my home about 8 years ago. I recently called AirWest for a repair because my heat stopped working and learned they had merged with Dial One Sonshine to expand their services. Dial One came out 5 weeks ago and their technician, Oscar, quickly diagnosed that a switch in the furnace had gone bad. An order was quickly placed for my part and unfortunately, due to supply chain issues caused by Covid, it took 5 weeks to get the part.

My technician Oscar stayed on top of the parts supplier however and if he hadn't it might have taken two months to get the part instead of five weeks. I'm happy to say that as of today, my home is warm again and all is well thanks to Oscar and Dial One Sunshine. This company seems very fairly priced for the quality services they offer and I would highly recommend them to anyone in need of HVAC service.

No I'm not a paid advertisement for the company or related to them in any way. I just truly believe it's good to post a review when things are great and not just when things are bad. It's hard to find ethical companies nowadays that care about providing quality service at a fair price and I think Dial One is such a company! Thank you Dial One and thank you Oscar! Joel S. Foothill Ranch, CA

I am very happy with the service of Dial One Sonshine. Their employees are very proffessional and repaired additional damage with my system for free. The redid my entire heating and Air Conditioning system in less than 8 hours. There were on time and they quality of work is monumental.

We have been with Dial one Sonshine for 15 years and are satisfied customers. All of our service technicians have been great. Our current technician John R. Is just awesome. He is professional and takes care of our needs and concerns. He's a true asset to the company Services: Install AC, Install thermostat, HVAC duct & vent repair, Thermostat repair

Do not use this company. Their service is to inspect yearly your furnace or water heater. Their entire effort is to upsell you on one new item each time. Usually these items are around $400. Recently I had them come out to look at a water heater problem. All they wanted to do was replace the water heater. I saw an error code on Electronic igniter and figured out that it was a simple $50 fix. They wanted to charge me about $4000. If you sign up for their annual service. They just continue to charge you even if you want to drop the service.

Will NEVER again do business with Dial One Sonshine. 2 of their "top people" told us 3 different parts on our furnace needed to be replaced, estimating it would cost over $3,600 so we contemplated replacing the unit, but first we got a second opinion. This other company cleaned off the sensor and that was ALL that was needed! The cost? A $98 house call and our furnace is working great! Note: Airwest is now part of Dial One.

It was easy to navigate through there web page. It told me who they are where they came from and what they do?

This is the email the employee sent to me in error (identification not actual name) - below is the story behind the message - WOW if they cannot get a customer message to the correct person in their company - I definitely would not trust them with my plumbing or HVAC. This was uncalled for, plus I told them I have another whole house that needs a complete new HVAC unit, and I would not give them my business again.

You be the judge. From: JFlor Jflor@Dialonesonshine.com Sent: Monday, December 20, 2021 3:36 PM Subject: Angry lady Wants call from Ken or I guess anyone, might just be to complain and go off some more. My Story: I purchased a new AC / Heating unit - I requested they put in a Ecobee thermostat which they did - this review has to do with the thermostat and poor customer service.

Right after I purchased (Approx. April / May 2021 ) I contacted the owner Ken and asked if someone could come and teach me how to work the thermostat -his response was they usually install "nest" and they do not know too much about the Ecobee - he recommended that I watch You Tube videos. I wasn't happy with this answer especially since they were paid $14,000 in full while I had to get a 3rd party finance company in order to purchase, since my unit was old and did not work. 7 months later- I could no longer take it that the heat or air could not be controlled - we were constantly having to adjust the temperature with the "app" we downloaded on our phones.

Finally I called Ecobee Mfg. and they explained I received a "defective" unit and would immediately replace it for me since the contractor never reviewed the operations with me and if they HAD, they would of realized from day 1 the unit was defective ( the tell was wall unit was "white" and not displaying details). After this I called the company and asked to speak with Ken the owner, who I had to leave a message for.

The person answering the phone even lied as he stated he was not an employee, but just takes messages for them. I actually have called company in the past and know he is an employee, plus is the same person who sent the email.

Dial One Sonshine came to my house the same day that I called to service my HVAC unit. They were able to get it up and running quickly and recommend a new unit as repairing my 15 year old unit would be very expensive and would likely only last another year or two. I will be contacting them to handle the purchase and installation of a new unit when I get back in town.

Luis came to our home and our rental property and did a complete check of our heating equipment. He found ways to make our units more efficient without up charge for things we didn't need. He also had good recommendations for vendors we could use to improve over all efficiency. I would definitely tell a friend to call Dial One Sonshine for your HVAC needs and ask for Luis.

'EXCELLENT EXCELLENT EXCELLENT Service', OH Yes! Mr. Daniel Thoroughly 'Flushed Out', and 'Properly Serviced' our Home Water Heater! He exhibited very Very 'High Professionalism' in performing this Service! Our HOT Wster Heater is working 'Very Well now, 'THANK YOU!'

Dial One is a pleasure to work with. Jason, Jose, Mat and Chris arrived on time, did a great job of replacing our furnace and ductwork and completely cleaned up after the job was complete. It is nice to hire a company and not have to worry about anything. Services: Heating system installation, Duct and vent installation

I had them do a check up on my AC. During the check up they blew out my AC breaker. They told me it was $350 to replace the breaker that they broke! They left my family without AC during a heatwave. I ended up going to home depot and bought the $13 breaker. DialOne don't abandon your customers over a $13 part, I will never do business again with this company.

I had this company completely replace my AC unit at there recommendation, I had operated the unit for 9-years and wanted the air to be colder and the unit to operate more efficiently. The unit replaced outside and inside where my furnace was was over $6,600 for full replacement (6/5/21). 10 months later (4/16/21) I had a $399 repair charge for something that should have been caught at the initial install and then again had and additional charge (8/1/21) $750 charge for a short and fuse. that's a total of $7,767.

I now 10/1/21 have to call another repair company because the new system is not working, again. So. I had an old system that worked flawlessly for me for 9-years and the new one keeps breaking down. I have to say. this sucks. When you completely replace a system, you don't want to keep fixing stuff related to it. Of course they like to say that its not related to the new unit. But when you buy a car, you don't want to go back a week later to get new tires, or a new fuel pump. Do it right the first time. Will not refer them or use them again.

I had my air-conditioning maintenance done and was super impressed with my technician Luis Rios. He arrived on time using COVID precautions. Very personable and didn't seem to mind my husband following him around. Great at easy to understand information about what he was doing and was very thorough. Luis is an asset to the company!

Our whole house air conditioner went out the night before the hottest summer on August 25, 2021 in Ontario, CA. I got their business card when I was in Corona babysitting.our granddaughter and this company was servicing a neighbor's AC. Thankful I asked for their business card. It's a job in progress and the 4 team members have been doing an outstanding job. I'll do another review when they are back on Monday August 30.

Jason Garcia, mat, Chris and Rick did an excellent job. Mr. Garcia the lead went above and beyond to meet my needs. He is a good blue collar worker with a lot of experience, integrity and knowledge. I will definitely recommend Dial one Sonshine - ask for Jason Garcia if you want quality service. If I could leave more than five stars I would would put 100 stars.

Have used Dial One Sonshine in the past for water heaters, so I decided to try them when my AC went out. The team (Jason, Mat, Luis, Rick, Chris, and Bobby) just left after installing a new AC unit and redoing the attic ducting - a good team of friendly professionals. While they aren't the cheapest, they do good work and provided great service. If the AC unit holds up like the water heaters I've gotten in the past, I'll be very pleased.

I want to thank Jason, Chris and Mat for their professionalism and hard work. They came right on time and replaced my water heater. They replaced the line valve, connector and secured the unit for earthquake safety. They also replaced the forced air heater and air condenser. I was so impressed with their efficiency and attention to detail. They answered all of my questions and cleaned up behind themselves including the removal of my old appliances. I must say it is refreshing to see a company with employees who take pride in their work, and treat their customers with respect. Well done Dial One!

Matt, Bobby, Luis, and Rick are an amazing group. They were on time, pleasant, knowledgeable, and very easy to have around. They replaced my AC/heat unit and explained everything that they were doing in a way that allowed me to understand exactly what was going on. The entire crew went out of their way to put me at ease being at the house and making sure that everything was done correct. I would recommend this crew and this company.

Patrick came out today as part of our maintenance plan. Patrick was professional and very easy to talk with. He checked everything out for us, replaced our filters, and told us about the wash our AC unit could use. Explained the reasons why and how often to get the service. Even with a mask on you can hear his smile and his focus on customer service and care. So glad we have Dial One Sonshine to get our AC and furnace in great shape.

Hi, I didn't actually use your service, but I helped a neighbor out who has been out of work due to the covid restrictions. Your guy, Jesse, came over and fixed her kitchen clog perfectly. It's good to know there are good, local businesses like yours. Will highly recommend your company to others. Thanks again.

We had a mainline stoppage that started at 5pm. Dial One was able to come out within an hour and begin fixing the problem. Customer service was great, our technician Johnny was very professional. He also explored all options for future prevention and found best rate available to help with our budget. Loyal customer from now on (plus they off HVAC service too)!

Luis and Jason just did a great job installing a new air conditioner and furnace system at my house. Those guys and the company itself are awesome. I've been using Dial One Sonshine for about 8 years now and they are an important part of keeping my house in proper working order.

I called Dial One Sonshine on the weekend when my A/C fan stopped working. They schedule a technician to come out on Monday after noon. Juan Sanchez diagnosed the problem that the fan was a goner. He ordered the part and I asked for it to be expressed since is was pretty out out. The part showed up on Thursday and Juan came out on Friday and installed the fan and we were up and running. I'm not sure how this could have gone any better. Defintelt a 5+

Regarding Juan Sanchez What a sweetheart. I loved that he came with PPE, was very professional, friendly, respectful, and listened to me about my air conditioner issue. He went above and beyond his normal duties by thinking out side of the box to find a solution as to why my air conditioner wasn't working properly. He is very eager to learn new things, and as such he will definitely be one to make something of himself and rise to the top. JOB WELL-DONE JUAN! Please send Juan next time to service my air conditioners.

Thanks Eric and Jason! Dial one came to our house to repair a cracked pipe under our kitchen sink. They were both professional, friendly, communicative and most importantly showed empathy to our situation. Our landlord had put off the work that needed to be done and both Eric and Jason stayed on top of scheduling and working with our landlord to speed up the approvals.

They handled our plumbing issue as if it were their own house. They had to break through concrete to access the pipe and repair. They completed the job quickly and efficiently sooner than what was predicted. For that I thank them, and give'em two thumbs up!

Very pleased with service today from Dial One Sonshine. Johnny B was knowledgeable and got the drain cleared in no time. I appreciated the protective gear he wore, especially with the pandemic. I would not hesitate to call this company in the future.

Dial one to get it done! That's is exactly what happened. Eric young fixed what other plumbers couldn't do or even know! With Tyler helping him what a team!

Tenant said he had a plumber out to fix/replace the kitchen sink disposal that has been recently installed. They replaced my 1 3/4HP American Standard disposal w/ 3 years warranty with a Home Depot 3/4HP only disposal and charged the tenant $400 Then told my tenant that the brand new kitchen faucet installed is old and leaking and that he would charge extra to fix. Told my tenant to please consult me in the future.

My regular plumber wasn't available so I called John w/Sonshine Plumbing and he came out and he quickly said there's nothing wrong with the faucet. Faucet is brand new, seal ring is new, faucet was probably loosened because tenant was rough w/the handle so he tightened the faucet. Thanks for being honest John. His team was very efficient and kept me updated on what was happening since I'm a landlord in TX. Thank you & I will definitely use them again. best.

Had problems with my Takagi tankless water heater not providing hot Water. Called Dial One and requested an estimate on checking it out. Johnny B. and his coworker Jesse came over. Johnny checked my entire system and discovered the tank had a slow leak. Amazing guy he was explaining the whole proscess to me. As a new home owner he requested the receipt to see if it was under warranty unable to find it he took photos to document the problem and requested I get a certificate of occupancy to show when the unit was installed.

He took upon himself to contact Takagi and got me a new tankless water heater. His professional and knowledge in doing his job was incredible when you get service like this why would you want to call any other plumber. I will definitely recommend him to my friends and relatives when they need a plumber.

John r came out Tuesday and diagnosed a bad pressure switch on our furnace and ordered the part. Came back Thursday morning as promised and installed it. Second time with this company and both ended in a great experience. Thanks john

This is probably the worst experience ever. ERIC Young tried to rip off my 91 year old grandma. She got an estimate on Thursday or Friday. I get it, an undermount sink is going to cost 1300 minus 300 discount. so they quoted 1000 for the sink install. Which is extremely expensive let's say 3hrs maximum. Sink is about 39.99 at home depot. Silicone tube is about 8 bucks.

So enlighten me as to why the labor is 952.01. This is not a slab leak or an extreme install. Scheduled for Tuesday. Mr. YOUNG showed up to our home Tuesday about 10am or so. RIPPED the sink out then proceeded to try and install a sink that was the incorrect size. Keep in mind on his estimate he took measurements and noted them down on his "sheet of paper labeled contract ".he proceeded to say I'll be back, I have to get the proper sink.days went by and Mr Young was no where to be found.

On Friday we continued to contact and leave voice-mail and he kept saying he would be here the next day, followed by some bogus excuse. So next week passed and we still hadn't heard from the lying Master Eric. Plus this guy took the sink with him and never returned it( thief). probably broke it in his truck. As crazy as this sounds I'm kinda glad he bailed on us and left us hanging only bc we literally saved 1000 bucks.

On the down side I had to install the sink for my grandma. I got it from Craigslist for 5 bucks in awesome shape. Paid 8 bucks for the sealant that attached the sink to the counter, re used the mounting brackets, sure I broke a sweat but it was all worth it. This guy looked like a straight up thief when I gusty saw him. Call me judgmental but it's my opinion.

I mean he did take our cracked sink without permission? How bout I take his tools without his permission. The man man could have easily said he couldn't handle the task instead of leading us on for almost 2 weeks. Total waste of time. Don't see this company going far with this customer service or employees on hand.

I think there should be standard residential prices that are quoted over the phone. I understand that there is a $69 trip fee. But, I knew what my problem was. So, having someone come out to give me a quote could have saved both my time and money and the technician's time (there was no way I would have paid $300+ for the service needed). I agreed to the trip fee only because I was under the assumption that my problem would cost $99 as stated in the "online special"; only to find it didn't apply to a main line clean out.

I was truly disappointed in the lack of communication between the dispatcher and the technician. Because I think the wrong person was actually sent out. All I wanted was someone to do a standard clean out of my main line. Not the specialized hydro-clean out that cost $500. These are crazy, ridiculous prices! On a positive note, Eric, the technician very polite.