Sullivan Service

Two and a half months ago my wife and I called Sullivan to get our central AC fixed and talk about getting a ductless AC for the upper floor. They came to our home and showed me video evidence that the HVAC system was damaged in a dangerous way. At the time they really seemed to know exactly what they were doing and they communicated with me very well.

My wife and I decided to replace the central air and furnace system as well as opt for a ductless AC for the upper floor, we were sold on this idea by Mark. It seemed very overpriced even at the time but we were assured that they were the best and that they had a 100% satisfaction guarantee; so we got some financing and gave them the green light to replace everything except for a lot of the duct work and install the ductless AC.

The people that came out to do the job seemed very nice and professional. It appeared that they knew what they were doing and were doing it well. Don especially knew his stuff (as he was the person to come to my home and actually diagnose and fix some of the constant issues we had since day 1). Apparently the men that did the install missed a lot of problems with the system.

The fan speed was too high causing it to make loud noises. The inducer was bad and made a grinding sound, the flute pipe for exhaust was not updated for the larger system, so it could not properly run and some part of the blower was/still is off balance causing excessive vibration. They had to redo the duct work for the boot 3 times and it still isn't right.

On top of all that the ductless AC runs short and raises the humidity a lot. I was told by Mark that the owner and/or manager would be calling me "first thing in the morning" at least three times but the only person to ever call what the woman that does the scheduling and she called my wife (whom has not been keeping up on all the issues) instead of me.

I never got to speak that manager. The company also cant get parts within any reasonable amount of time, witch is why things are still not up to par even 2 and a half months after the install date. I want to be clear though. None of the employees that came to my home should be reprimanded for any of this. It is not there fault if they just didn't have enough training to take the lead on a job like this one.

They were all good people that try hard and I do appreciate that and they are still trying to make things right. But clearly this company has to get its ducks in a row and do better; especially when they are the most expensive. If it were 4k less, I would feel like I was getting the service that I paid for but at these prices and with over 2 months of trouble. I am very angry.

They advertise a $64.50 sewer service opening or free, it sounded great. However this really is a come on to get in the door for alot more money. I had them out, Greg and another tech, they spent two hours putting on a big show, trying to open a main line, walking around with what reminded me of a metal detector, the had walkie talkies, real big show, then they said their equipment was not working right, could not narrow down the problem, really acted like they had no clue. and then only to jump ship when they could not figure anything out, and left me with terrible back up in main sewer, They mentioned a $64.50 charge, but agreed when I reminded them it did not open and was supposed to be free as per Jamie the receptionist, then Greg said that yes it was free. after I reminded him.

Later that day Sullivan Super emailed me a $4850.00 bid for an exploratory service charge with no warranty or guarantee. Basically a dig and look around, with no promise of anything. Who would do that? They must think this was my first time I ever had a problem and was in the total dark. I would never call them for anything again. Wasted my time, zero results. all done to sell a large $$ job. I moved on a found a professional company that solved it.

Service was excellent! They detected the leak quickly using their camera and flagged the area so it is easily accessible for repairs. Both technicians were kind and provided me with options to fix the leak without pushing their serviced which I really appreciate! I will definitely be using them again for future services and will be recommending them to family and friends!

Excellent service! Quick and clean. The service man, Chuck, was professional and proficient. I also stated that I had an emergency and the person who took my call (I forget her name. I'm sorry) put me at the top of the list. So I also thank her. Thank you Sullivan. I will always request your services for all my plumbing needs in the future.

Great experience. Technician was very friendly and worked fast to clear our clogged bathroom sink. He cleaned up after the job and gave us some helpful advice to keep our old pipes clear. Yes, it is expensive any time you have professional plumbing services but in the end Sullivan was definitely worth it to get the job done safely and quickly!

I am so thankful I called this company to assist in my plumbing needs! We had a clogged toilet in one of our rentals units. From start to finish the experience was amazing! Mike and Andrea assisted me when I had called in and their customer service skills were amazing! Ryan Sapos serviced my call and was so kind and knowledgeable and was able to get rid of the clog! Would 100% use this company again and recommend to my friends and family

Kevin replaced the leaking shower faucet and installed new shutoff valves for hot & cold lines in my house. He is more than great, and gets to the root of the problem. Super nice & High quality work! I would give him 10 stars if I can. The Front desk is great too, polite & prompt. Will use & recommend.

Patrick was great. Very polite & super informative. He wore boot covers as soon as he walked in which I thought was respectful & he got right to work & shared thoughts on every possible solution & it was no pressure on buying right in the moment. It was a great experience all around & I will be using them for the full repair.

I had broken pipes behind my tub. Mark and his assistant repaired the pipes and installed new faucets. They were professional and helpful. Services: Faucet installation, Plumbing pipe repair, Shower repair

My wife and I are so happy with the quick and fair service we received from Sullivan. Our technician Jack was on time, and very friendly. He took the time to explain what was going on and exactly what our options were to have it fixed. Pricing was incredibly fair, and the work was done extremely well. Sullivan Super Service has definitely got us as customers for life.

Sullivan Super Service's call center was friendly and helpful in answering my question, and was able to schedule a same-day visit at the time of the call. Service Technician Mark arrived timely, assessed the issue, and clearly presented a couple of options. Unable to do the repair that same day, Mark came back the following day at the time we discussed.

It took Mark approximately 30-40 minutes to do the repair that he described the day before. Afterwards, the job he performed looked absolutely fantastic! He replaced some faucets/pipes in the basement for the washer, eliminating a leak that was present with the old pipes. I couldn't be more satisfied with the job he did, other than having him do the other pipes in the basement so that they would all look the same and new. Thanks, Mark and Sullivan Super Service. Will consider them for future work.

Bob and Chuck were great! Excellent communication- they were on time and so fast to come help. Bob cam and evaluated my tankless water heater quickly and the next day the installed a new one since my defunct one was beyond repair! They also (on request) inspected and found an issue with one of my furnaces that was dangerous! Then they set up someone to come out within 2 days to come and look at replacement!

Chris and his assistant were both great to work with. They showed up promptly, were extremely friendly and knowledgeable. Within 10 minutes my drain was unclogged and they were on their way. I would definitely use them in the future! Service: Drain unblocking

Sullivan team is professional, friendly, courteous. We joined their plan, so we get discounts on services needed, and some quick fix visits are free. It's a small enough team that we're seeing the same service men/women now, so getting to be familiar. They are upfront w fees and walk you through options. Highly recommend for plumbing, heating, AC.

Great service. Technician was knowledgeable, kind, clean and did great work. He explained everything and provided specific options for the repair. He cleaned up after the repair. He was vaccinated and did a great job. I would definitely recommend Sullivan based upon this experience. Thank you. Service: Toilet repair

Scott and Tyler arrived on-time, Friendly and explained the process and what they hoped to accomplish. They scoped my sewer line, showed me the problem areas on the screen attached to the camera. They also gave a rough estimate to fix the problem. We went over the repair codes that I expected them to follow, they were two steps ahead and assured me that Clay to plastic shielded Fernco's would be used along with 2B stone for back fill. Knowledgeable, Patient and thorough. 10/10 would recommend.

Mark knows what he's doing. He's professional and courteous. He answered all my questions and had no problem showing me when I didn't understand. Patience of a saint because I was around watching most of the install. Just curiosity was all. I trust the techs they send to my house. Service: Boiler installation

John Bridge AKA Bridge. Is most definitely an asset to this company. If ever in need of service, my choice is Bridge. I felt comfortable knowing that he has my best interest at heart. He was very prompt on time, kind, courteous, professional, mindful of covid precautions. Prior to entering into my home Bridge began applying his shoe covering and mask without me asking.

That action alone got my attention. Greeted me with a big sincere smile. He carefully explained every process and answered all my questions. LOL YES I HAD LOADS OF QUESTIONS AS WOMEN DO IN UNFAMALIAR SITUATIONS. He never displayed an signs of frustration or diversion when answering my questions. He finished the job in a timely fashion and cleaned up any debri. THANK YOU BRIDGE FOR YOUR PROFESSIONALISM. I JUST CAN'T SAY ENOUGH

Sullivan Super Service was very responsive and got a tech out as soon as possible. Patrick was very professional and pleasant. He provided options on my Garbage disposal clog issue. He had the issued fixed in a timely manner. Will definitely keep them in mind for future issues/repair. Service: Drain unblocking

John was the Technician that put our new faucet in. He was very personable & did a great job.

Good guys showed up and identified problem quickly. After a little time gaining access they opened the line quickly cleaned up and left. Honest and fair. I definitely recommend them to anyone in need. 5 *'s

Fantastic guys. They got straight to the point and were the kindest men. Highly recommend!

Sullivan is always fast and responsive in getting people to come out and take a look or give estimates, and their plumbers are all extremely friendly and professional. I'm very glad to know a good company I can get good, honest inspections and service done, by employees who are very personable and honest. They always make a point to provide me as much information as possible and they don't pressure me into getting extra expensive work done, and when they do recommend work they provide lots of information. Sullivan will always be my go-to company to get work like this done.

Patrick was amazing. Went above and beyond and was able to solve the issue that we called for. I use the monthly service with Sullivan and it has been completely worth it! My folks have used them for over 40 years, and I am thrilled to continue the tradition. Services: HVAC maintenance, Heating maintenance

My main water shut off valve was leaking. John explained step by step the process that would have to take place in order to have the valve replaced. This included calling the water company to have the water shut off before the work could even begin. The quoted price for repair was reasonable, the member discount made it even more affordable. I was satisfied with the outcome of the initial visit, now I have to contact the water company to coordinate the repair. Second review will follow.

Friendly, knowledgeable guys who were able to diagnose our problem quickly and make a plan on how to proceed.

I woke up this morning to no heat! I called Sullivan and a technician was here in 45 minutes. Patrick was polite and explained everything in detail and fixed the issue. I am very pleased!

Avoid this company at all costs! Very unprofessional. We had an appointment for 11/1/21 for first thing in the morning. My wife called off work for this and had to end up calling them because they never called to confirm or anything. They told her we're short staffed so we'd need to reschedule. No thanks, we'll go elsewhere and I'll slam you guys every chance I get.

Good service explained through ly the problem gave me options and.what I needed most was to work within my time frame. very professional and quality work. maybe a little pricey due to the pandemic

Glenn was very thorough giving his estimate and gave several payment options. Sullivan isn't the cheapest nor the most expensive. Sullivan had a crew out two days later to replace the furnace. The guys were professional, efficient, and friendly. They showed us everything they did, explained how the humidifier works, and cleaned up before they left. I would recommend them.

This is one of the worst pluming companies that we have ever used they did not tell us that they want through a different contractor for demolition it's taken two months to finish the job that still isn't done they said they had to replace the ice dispenser hoes for a hole that wasn't there till after demo and charged us more money for it they said they couldn't fix the ice dispenser when it stopped working because of what ever they did the garbage disposal was not hooked up for over a month and the pipe was not caped for the garbage disposal and we started to get bugs because of it there demolition company were not on the same page with the payments they were saying we owed them more money when they were payed there were things that they said they could do and didn't fallow throw with it and our counter tops are falling off the wall because they had to use heating fan's to get ride of black mold and DID NOT put ANYTHING under them to holed them up after taking the cabinets out that now need to be replaced and there customer service sucks I WOLD NEVER EVER REFER ANYONE TO THIS COMPANY.

Terrible customer service, scheduled drain cleaning on a Friday for the next Monday (line was totally backed up but since it was a $64 special we waited), They called on Monday morning saying they don't service my area. Nice to leave customer in a bind!

I have a mixed review. Had two service visits recently. One was for a gas line installation for a dryer. That job went very well. The installation was neat and clean and the technician was professional. The other job was for drain cleaning. Not so great. Thought the $64 special offer would cover it, it didn't not even come close. Very Misleading. Anyway, the laundry drain was cleared but the technicians did not clean up a trail of cleaning chemicals/water on the basement floor and used our pail and left it dirty with chemicals.

Jennell: Thank you for responding but my home AC unit is still working fine. As far as the Duquesne Light goes I have an insurance rider thru Duquesne light that I call ( phone number is on the bill)when I have an issue--- that company then calls a repair company to address the problem.

We have been having plumbing issues, with money pretty tight we were looking for anyone. Sullivan for only 64$ (a weekday price) 2 guys came out, one for snaking the drain and the other for putting a camera in there. Both guys were super knowledgable and gave us the rundown of our issues. Would definitely recommend this company to anyone!

Took a chance on this company based on Angies list. A guy came, very nice but also very slick. He not only told me that he cannot do my job because it would take too much time (Install a faucet) but he also said it would cost me $600 to install it. A classic example of bait and switch. Avoid, avoid. and don't believe all Angies list reviews.

The plumber Brandon arrived promptly and the repair was done quickly. Brandon was very courteous and explained everything l, so I knew the price and what to expect before he began. I called Tuesday afternoon and had my problem fixed by Wednesday morning. The price was also reasonable. We're glad to have our sink working again and we will use Sullivan's services in the future

I had a great experience with Sullivan today. They gave me lots of information to help me make my decision. They have modern tools and knowledgeble service technicians who can help in diagnosing and resolving problems. Brandon was very professional as he logically moved through resolving and fixing my problem. You might consider their service contract, which includes an annual inspection.

Prompt and knowledgeable. I thought my mini splits needed charged, but they didn't. Bob was able to show this to me by attaching a gage to the system. It's actually working just fine now after I shut the whole system down for a day and restarted it. I'm now thinking it is probably a matter of reprogramming the app on my phone as it is working against the hand remotes.

We found Sullivan Service on Angies List. Wife and I just bought a house here in Pittsburgh that needed a lot of work. We called Sullivan to give us an estimate on replacing the main stack in the house as it was leaking. Some one came over the next day to give us an estimate and give us our options. The estimate seemed fair and told them to go ahead. Brandon and his crew came over and tore up the basement were the stack is and replaced it from the sewer line all the way to the first floor.

Then I decided to also have all the water lines in the entire basement replaced as most of the valves were corroded and did not shut off, Some were even leaking. Brandon and his crew did amazing work and worked very clean. We will be using them to replace our heating and cooling system as soon as our basement is repaired. I highly recommend Sullivan for all your plumbing and heating and cooling needs. Brandon and his crew did amazing work and were very professional.

Friendly and good service. Came the day i called. 4 hour job. Told me i could shower before the caulk was cured. Lost a star for that. I called the next morning and they came back around noon and fixed it. So kudos on the customer service.

I have been very pleased with the service of Sullivan and in particular today. Glenn came to my house to do a check up on my two new furnaces and even asked how I was doing because I had shared with him the loss of my husband The fact that he remembered sends a message that the company is genuinely concerned with their customers. He is always very professional and explains in detail what the dilemma might be and how it can be fixed. More importantly for me is that he is very caring and is interested in having a trusting and professional relationship with his customers.

Found Sullivan plumbers on HomeAdvisor. I had a backed up drain, Ryan got it unclogged quickly. Jared came later and used camera to check and show me what had caused problem. Gave me options. Was pleased with work done. Efficient and fair price for work done. Thank you

I called on a Friday to see if someone could come to my house for an estimate on a new A/C unit. The very nice lady on the phone made an appointment for the following Monday evening at 7:30 pm, and I was looking forward to meeting the guy because she sounded so professional! Guess what, nobody came. I received a phone call 2 days later from the home sales guy, apologizing and asking if he could come the next Monday at the same time.

Fair enough. People make mistakes. He came to the house and was very thorough and knowledgeable. He said He would follow up and I would be receiving an estimate. About 2 weeks later, after not hearing from anyone, I called them because I had not received any estimate, let alone a phone call. A man called me that evening to give me a quote over the phone.

I was unavailable so he left me a Vmx. I called him back and requested that I get the quote in writing, which I think is a valid request when you're about to spend a few or couple thousand on a new A/C unit, and I never heard from anyone again. And it's been about 2 weeks since I left the message. Wow. I cannot believe the level of service from this company. I'm shocked! You'd think that a local company, which I was happy to support, would appreciate your business, but I certainly did not feel that way at all.

Awesome as always! Samantha is always friendly and helpful over the phone. Don came out originally to check out our boiler. He explained everything clearly and showed me the numbers for the carbon monoxide leak. Then Glenn came out. He did his thing and then took the time to go over the options with me. He figured out another option when the one I originally wanted seemed out of my price range.

He also was helpful with payment options. Shaun and Caleb came today and installed our new boiler! They were prompt and efficient. As always with Sullivan Super Service, Shaun and Caleb were friendly and very professional. Just two really nice guys that are good at their jobs! They made sure that I knew what was going on and went over everything with me before they left. I trust Sullivan Super Service and my husband and I have used them for about five years now. They have excellent service. Their work is outstanding!

Tonight, we came home to frozen pipes in our Squirrelhill townhouse. It was, needless to say, a rather major inconvenience/problem. luckily, I gave Sullivan a call after someone at southside plumbing hung up on me, and there were some Squirrelhill plumber that wasn't able to help me. I made a call at 4:30 and spoke with Amy, at Sullivan, and she was able to schedule us this evening.

Our service man/plumber arrived in the early evening and was able, with quite a bit of time, to clear to freeze in the service line. It took about 2 1/2 hours and once it was done, we were very relieved. If it wasn't going to work, we would've had to call a welding company to do it for us. We're very thankful that we got this done in short time and with very minimal inconvenience to our family. Although it was not cheap, it was done properly and I will say that Brandon was a very nice man and very diligent.

I'm sure that this business is very competent and I have no reason to doubt that they are based on the serviceman I met last week. My issue with Sullivan is the prices! Our pump went bad on our boiler and we called Sullivan based on a friend's recommendation. The part is around $150 and the job takes less than an hour's time. Sullivan quoted us $1600 AFTER the guy was already in my basement and working on the heater.

When we balked at the price, he dropped it to $600 with a "lesser" warranty on the part. The whole boiler costs $1,500 to replace. I thanked them for their time, paid the consultation fee and called another plumber.