If you're looking for a plumber in Richmond or Central VA, our plumbing staff can solve your problem. Our plumbers are professionals with many years of experience and can handle minor or emergency plumbing repairs as well as major plumbing overhauls. Being without hot water is a huge inconvenience! R.J. Tilley can repair or replace all types of water heaters, including electric, gas, and hybrid water heaters for your home or business.
If you need design help or inspiration, visit our kitchen and bathroom showroom, where you can find the latest plumbing fixtures, including sinks, tubs, and showers, as well as variety of natural stone samples.
If you need design help or inspiration, visit our kitchen and bathroom showroom, where you can find the latest plumbing fixtures, including sinks, tubs, and showers, as well as variety of natural stone samples.
Services
Rick and Judy Tilley began the business in 1976. Our goal, at the start, was to add a truck a year, but after the first six months, we already had five trucks. The business has continued to blossom since that time. We now have 26 employees including master plumbers, quality craftsmen carpenters and three separate divisions.
R.J. Tilley has been trusted Richmond, VA plumbers providing complete plumbing services like a water heater replacement, leaky faucet repair, fix a running toilet, installing a new kitchen faucet, drain cleaning and much more, since 1976! R.J. Tilley Plumbing and Heating has the team of experienced plumbers to help with any of your plumbing problems!
Your home is where the heart is, and at R.J. Tilley, nothing is more important to us than keeping it safe and sound with high-quality residential plumbing services. Serving countless households since 1976, we're proud to maintain a tradition of getting things done right - the first time - and our team of master plumbers, craftsmen, and highly-skilled tradesmen is here for you. As one of the most reputable residential plumbers in Central Virginia, R.J. Tilley has more than just a reputation to uphold.
R.J. Tilley has been passionate about keeping your company open and ready for business since 1976. With a reputation for getting it right the first time, our master plumbers, craftsmen, and highly-skilled tradesmen allow us to quickly and effectively treat the plumbing issues of your Central Virginia business.
Reviews (15)
Bonnie Trent
May 16, 2022
John Cook
May 07, 2022
Yesterday evening a pipe burst open while I was attempting to loosen the water line to our kitchen sink. I called RJ Tilley and someone actually answered the after hours line. I was put in touch with the on-call plumber (Tony), who made it to our home in about half an hour. Tony is incredible! He immediately assessed the damage and was able to solder the pipe with a new valve.
He had me turn the water back on and waited to ensure there were no leaks. This was done in less than an hour. Tony was kind, courteous and professional. He also gave me a few pointers on handling the copper pipes. We are so grateful to Tony snd RJ Tilley. They are now our plumbers. Thank you!
He had me turn the water back on and waited to ensure there were no leaks. This was done in less than an hour. Tony was kind, courteous and professional. He also gave me a few pointers on handling the copper pipes. We are so grateful to Tony snd RJ Tilley. They are now our plumbers. Thank you!
Terri Rose
Oct 22, 2021
Thank you to RJ Tilley. We discovered a basement full of water, I called at 1230 and someone arrived by 1. Tony arrived, identified the leak and along with another gentleman solved our problem, repairing an underground pipe that was leaking. Many, many thanks to the timely solution to an awful problem! Service: Plumbing pipe repair
Donna D.
Sep 28, 2021
RJ Tilley work caused a massive flood in my house. Tilley President was helpful and apologetic UNTIL insurance claim was involved - then it was crickets. RJ Tilley's insurance company didn't want to take responsibility for the flood. An 8-year old child could have determined that RJ Tilley was at fault. The insurance claim took ONE YEAR to be settled - in my favor. Also, they set a very expensive toilet that is showing signs at the floor of not being set 100% correctly. Do not believe the RJ Tilley TV advertisements.
Vin Ashley
Jul 25, 2021
Mickey Price
Apr 28, 2021
1st time using RJ Tilley and it was super! Best I've ever experienced with a plumbing company. Mr. Brooks who arranged the appointment was so kind and helpful. He got me scheduled right away for my sink emergency. Mark, the plumber, was tremendous! Professional, friendly and really knows plumbing. Got my problem solved quickly even though it was a bit unusual. Mark explained every thing and I was very happy with the service. Thanks so much!
Steve Sansone
Apr 09, 2021
Bonnie Lawrence
Jan 07, 2021
Melody Highlander
Dec 09, 2020
Sewage backup in my home since Wednesday. Called them on Wednesday and made appointment for Friday. They called at 2PM Friday to tell me that since my septic tank is private and not public that I need to clean my septic tank first before they come. That's fine and all but they wait all day to call and let me know that plus when I made an appointment they should have told me then. So here I am at 2:30PM looking for a septic service. Thanks a lot JR Tilley I would not and will not recommend your service to anyone.
Paul S.
Aug 06, 2019
I needed to replace a broken toilet flange. Though it was done correctly, I feel I was overcharged. I told the company over the phone what needed to be done. However, they came out the first day unprepared to do the work. I was charged 120 for that day but they had to come back another day. Since I was at work the day they needed to come, I took the dogs to a day care to keep out of their way.
The same plumber came out to do the work the second day, but was still missing parts for the job. Since I live in a rural area, he drove 1.5 hours round trip into town to Lowe's to get the parts and charged me for that time. At 120 per hour, that was 180 I was charged due to his mistake. Overall, 300 worth of charges could have been avoided if the plumber came prepared the first time. Also, there is a plumbing supply store within 15 minutes from my house.
He opted to go to Lowes, 35 to 40 minutes away from my house. Overall, I'm happy with the work but not with the overcharge. I will use a different plumber next time I need work done.
The same plumber came out to do the work the second day, but was still missing parts for the job. Since I live in a rural area, he drove 1.5 hours round trip into town to Lowe's to get the parts and charged me for that time. At 120 per hour, that was 180 I was charged due to his mistake. Overall, 300 worth of charges could have been avoided if the plumber came prepared the first time. Also, there is a plumbing supply store within 15 minutes from my house.
He opted to go to Lowes, 35 to 40 minutes away from my house. Overall, I'm happy with the work but not with the overcharge. I will use a different plumber next time I need work done.
Ryan M.
Aug 05, 2019
Nicky E.
Jul 17, 2019
Katrice H.
Mar 23, 2019
Follow-up review: Some say that first impressions are everything but realistically, every first impression may not be a good one. I think seizing an opportunity to make a wrong right carries just as much weight and that's exactly what happened with my experience with RJ Tilley. The president reached out to me, offered a sincere apology and he and his team provided A+ customer service while removing and installing a hot water heater in my home.
I am thoroughly satisfied with the work and the customer service received. We live in a real world and everything is not going to go the way we want or anticipate sometimes but what's important is to see the error of our ways and make an attempt to fix it. RJ Tilley did exactly that and has gained a new customer. Thank you!
I am thoroughly satisfied with the work and the customer service received. We live in a real world and everything is not going to go the way we want or anticipate sometimes but what's important is to see the error of our ways and make an attempt to fix it. RJ Tilley did exactly that and has gained a new customer. Thank you!
Wendy S.
Jun 30, 2017
EDITED: Mr Kern, the president of RJT, called me and was extremely apologetic for the situation. He and his staff went above and beyond to make things right and we now have a functioning sink. He was extremely upset that we had had a bad customer service experience and personally made it right. Thank you Mr. Kern. Note: Original review was 1 star but after the above, I am revising my review. Details have been removed as the situation has been resolved to our satisfaction.
Marie C.
Apr 06, 2013
Unfortunately, I can not write a review on their service, as we made three calls to RJ Tillly, and told three separate times someone would be out to repair our hot water heater, but no tech came out. The first time, I took the afternoon off of work waiting for a repairman to arrive, which he never did. Phoned again after dinner, and told a tech would call me right back and let me know what time he would arrive. Waited up until 11:30, and no call. Phoned in the morning, told a tech would call me right back, which he did.
I was told he tried to call, left a message, but no one returned his call. No one called and no messages were left, though he insisted otherwise. Fine, when can you come out to repair the hot water heater (We explained the five year old hot water heater wouldn't fill with water, which was the problem). He said he was busy, but would be out by mid afternoon, would someone be home.
Someone stayed home and no surprise, no show. Neighbor called his plumber (Roter Rooter), who came out within two hours, made the repair. It's my first and last dealing with RJ Tilley.
I was told he tried to call, left a message, but no one returned his call. No one called and no messages were left, though he insisted otherwise. Fine, when can you come out to repair the hot water heater (We explained the five year old hot water heater wouldn't fill with water, which was the problem). He said he was busy, but would be out by mid afternoon, would someone be home.
Someone stayed home and no surprise, no show. Neighbor called his plumber (Roter Rooter), who came out within two hours, made the repair. It's my first and last dealing with RJ Tilley.
