Central City Heating & AC

So far I and my son in whose home the work was done are pleased. Freezing up and melting inside his home was likely manufacturer's fault. 7 month old unit is being replaced.

The whole process was super speedy! The technician that came to our home was knowledgeable and resolved our issue in no time! Great service, great quality! I do have to add, this company provided me with an email prior to the tech coming. Including his picture, name and info about his experience. I think this is an amazing feature and wish more companies did this! We'll be a repeat customer if anymore issues arise!

Had a $400 dollar surprise electricity bill. After the shock wore off we called central city and Richard came out and fixed us right up! Super nice and professional. They also hooked up a new unit for us. My go to pros now Service: HVAC maintenance

Richard has been my HVAC maintenance technician since I bought my gas HVAC and he has done a thorough job at checking the inside furnace in the fall and outside compressor in the spring. He informed me on options available and let me ask any questions I needed to ask. Central City does a great job and I highly recommend them for your HVAC needs

My husband and I highly recommend Central City Heating and Air. We bought an AC unit from them and they had it installed in a day. The guys were friendly, professional and the customer service is great. Services: AC installation, Thermostat installation

I knew when I moved into this house my HVAC system was old (approx. 37 yrs.). They fixed my furnace enough to get me through the winter, and replaced all the ductwork that was ruined by critters. Replaced the entire HVAC in the spring with the recommended Rheem split system. I thought the cost was reasonable. All the people were very friendly, on time, and absolutely knew what they were doing.

Communication was excellent. Someone always answers the phone, and call-backs were prompt. They had no problem thoroughly answering any of my questions on how things worked. Was pleasantly surprised by getting a new thermostat that had WiFi instead of just a regular one. I highly recommend this company.

The service was great. Had been without air and heat for a year a friend told me about Central and I got in touch with with them Was able to give finance advice and now my air is fantastic. Services: AC installation, Heating system installation

Hats of to Central City they were on time for everything put a new XL14C Dual fuel in for me to replace my 21 year old unit. What can I say the crew showed up on time kept jobs site clean VERY professional and kept us informed there were a few challenges but they rose to the occasion and worked it out, plus they had to put unit on the roof. I would highly recommend Central City to anyone wanting quality work and materials

Replaced our entire split heating and air conditioning system, parts of which where 34 years old. Called for (and received) service on Tuesday and realized issue was not worth repairing. Sales consultant was here 10:00 Wednesday with 2 very good options. Ordered units while he was here. Ductwork team came early Thursday to measure for all new ductwork in and out of air handler. Installation crew (with new ductwork) was here 8:00AM Friday. 2:00 PM Friday we have a whole new system. Everyone who came was great. Couldn't be happier.

Richard did an outstanding job of determining what was wrong with my unit and fixing it. Job well done! They are my go to HVAC company! Service: AC maintenance

We had a (fairly WORTHLESS as far as I can tell) home warranty through Choice Home Warranty that left us for 5 days without heat and temperatures are in the 20's at night. We are elderly and I am handicapped. When the company they supposedly use called and once again pushed back the appointment to fix at least another 2 days I called Central City.

Best decision EVER! Central City came out within an hour - prompt, caring, honest, reasonable, professional and best of all - they fixed our heat! The dispatcher even called to make sure we were OK and that everything was fixed to our satisfaction. I would HIGHLY recommend these folks to anyone in the Kingston TN area!

I needed a part and the helped me get the correct one and informed me on the proper installation.

Central City installed the HVAC system and central dehumidifier in the encapsulated crawl of our new home. We moved in April 2019 and noticed the dehumidifier was increasing the humidity in the home. In addition it was also pulling the smell from the crawl space. Plus, we found many of the connections in the duct work were leaking air and not sealed properly.

Four calls and visits later we still have the same issues. Quality work does not exist with Central City. The owner Paul doesn't want to address the issues. We have reported them to the BBB with no response from Paul. Stay far away.

I can't begin to tell you about the excellent.outstanding service and installation of my new A/C unit. Wade Bingham, Mike Miller and their installation men went out of their way to complete the installation. They showed up at their exact times, assessed my needs and completed their work on time, on budget. I can't add anything else to recommend this fine team of professionals.