Mid-Coast Energy Systems

This team from Mid-Coast Energy systems of Damariscotta, Maine installed my state-of-the-art heat pump in one afternoon. They were absolutely top notch from the initial survey of the property to the very professional team who performed the complex installation like a team of surgeons. From tapping into my main electrical panel to installing the inside unit and the well hidden compressor under the deck, they did an excellent job.

This well versed trio worked in tandem so well, you just knew they had done it a thousand times. The company did exactly what they said they were going to do and for the exact price. Even guided me to big state and federal refunds. Seems to be a rare find theses days. Great job.

I had Mid-Coast out to speak with me about my water heater that was giving off an sulfur smell due to corrosion of the Magnesium anodes. I was told to simply have the anodes changed to aluminum. This was a positive initial consult. The work was scheduled and 2 techs came out to do a 1 person job that took 10 minutes. They charged me 1.5 hours x 2 techs at $100/hour.

They replaced one of the anodes with aluminum and the other with a magnesium anode, exactly what they told me that I should not have in the tank if it was going to sit for any amount of time. I called to inquire about the bill, (excessive technician time), as well as the fact that they did not replace the 2 anodes with aluminum, (as suggested). The manager who helped me was nice enough, and told me he'd look into it.

He called me back and left me a message and told me to give him a shout back, which I did, several times, (with no return call). When I finally got to him after 5 tries, (VM left each time), he told me the company was standing it's ground on the bill. I do not recommend Mid-Coast. Buyer beware.they grossly overcharge and were not flexible when I told them they installed the wrong anode.

Had a leak in our water meter in the basement and the old shutoff valve would not work. Called and scheduled a service. The technician (James) arrived on time, diagnosed the problem and handled calling the water company to shut off the water. He replaced the old valves, installed a new water meter and added a bypass for a water filter that I requested. James was polite, efficient and left the area as clean as it was when he arrived. He did a beautiful job on the repair. Highly recommended!

I called last week because we had a pipe leaking in our basement. They showed up the same day and fixed the leak. Good as new! Highly recommend Service: General repairs

We've been happy with their boiler cleaning service but last time we use them to replace certain parts for our boiler, the technician came unprepared and they charge us for the amount of time they did nothing with our boiler. Called the company to give them our feedback but the respond we got from the manager very unprofessional. Poor customer service.

My one-stop contracting service. This is a great, homegrown company that has technicians who specialize in all different areas. I was so nervous starting a business in such a small town, but MCES makes the 40 minute drive every time I need them! They're handling all of my electrical, plumbing, refrigeration, heating AND water treatment! Services: Electrical outlet & switch installation, Remodeling, Electrical outlet & switch repair, Installation, General construction, Light fixture installation, Electrical outlet & switch relocation

We recently had a Mitsubishi mini-split heat pump system installed in our home by Mid-Coast Energy Systems. The installation team (Nick, Dylan, Justin, & Mick) accomplished the task in a timely and highly professional manner. There was no wasted time on site by this crew. They were punctual, courteous, and strictly observed the requirements to wear face masks & maintain physical distance during the current Covid-19 issue. Nick was very helpful in answering questions about the system and explaining how to use it.

We are very satisfied with the installation process and look forward to using our new heating & cooling system. Mid-Coast Energy was recommended by a friend and we would be happy to recommend them to anyone considering them.

Came home to a flooded basement, found the source and our first call was to Midcoast. It's 9pm so there's a fee of $150/hr, obviously fine, just help us! The technician shows up, nice kid. He snakes the drain that's flooding everything, but the snake isn't long enough. That's the only tool he has apparently. He and my husband search for the outlet outside and spitball ideas back and forth for an hour and a half.

No solution is proposed, no offer to maybe come back the next day, nothing, but we pay the guy. Our basement is still flooded mind you. So I, instead of posting a review, message the company to explain the situation and my frustration, hoping they will make it right in some way or at least help with a solution from someone with more experience maybe.

The lady apologizes and says a manager will be in touch. Well first thing this morning my husband gets a phone call from the service technician himself basically saying your wife wrote my boss about me and he starts defending himself up and down. No manager reached out, no credit was given back, just the employee himself defending his actions. Seriously unprofessional from a company to have the employee, who did nothing wrong other than lack experience and knowledge, call the customer and harass them.

Now we have another company on the way who also charges the same $150/hour fee we paid this kid. Seriously disappointed in the way this was handled on their end. But would not recommend.

We hired MCE to do the plumbing and electrical work on a bathroom that was completely gutted. Gina came over, as scheduled, and looked at the work required. We agreed to time and materials. Electricians came first, and did all the rough in wiring. They were prompt and courteous. The next day plumbers came and did the rough-in over 2 days. This included a new baseboard radiator on our hydronic system as well as a new controller for the added zone. Again, they were prompt and courteous.

I'm an engineer, and inspect everything. The technicians do a wonderful job. Although not inexpensive, I recommend wholeheartedly. I'll post another review when our project is complete.