Since 2001, that mission has been validated by the hundreds of contractors and homeowners across Eastern Idaho that continue to trust Sprinter with all of their HVAC and Hydronic needs. Plumbing and Mechanical Magazine recognized us as one of the top hydronic companies in the western United States. What makes Sprinter so different? Owner, Justin Johnson, believes it's the pride and honesty behind our products and services. Our customers' satisfaction and happiness are our first priority. It is our responsibility and we won't settle for anything but perfection.
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Make sure your systems are ready for harsh seasonal conditions with a fall furnace and spring air conditioning check. Call now to become a seasonal member and reserve your appointment dates! You have access to the highest quality technicians to plan, build, and maintain the systems in your residential or commercial project.
Reviews (10)
Sal Paldino
Apr 08, 2022
Dena Harris
Dec 27, 2021
Thought Youshouldknow
Jan 25, 2019
Rachel Russell
Mar 31, 2018
Mitch Fadness
Feb 12, 2018
Elissa Chapple
Dec 25, 2017
I manage several properties in Teton County, some of which are "problem children" when it comes to heating issues. I call Sprinter quite regularly. These techs are hard workers and they do their best to take care of any problem you present them with. They're very busy, but they've never been late or missed a scheduled service and/or emergency. We'd be in big trouble without Sprinter Heating and their techs!
Kerstyn Foster
Dec 15, 2017
Kathleen H.
Sep 08, 2016
On Sunday, 15 February, 2009, DH, 2 children, & I experienced moderate carbon monoxide poisoning (severe headache, nausea, racing pulse) due to improper orifice in our Triangle Tube boiler. Sprinter Heating & Hydronics of Rigby, ID, maintained that our observations and experiences that indicated a non-compliant installation were simply due to a temporary installation and that the carbon monoxide poisoning was our fault for not notifying them that we had moved in. Early-Jan, 2009. Called Sprinter for installation of radiators.
Floor heat had been running for 4 months. Mid-Jan, 2009. Radiators installed, but one was missing. Early Feb, 2009. Sprinter returned with additional radiator. We stated/they commented that we had moved into the house. I mentioned that the condensate drain trap had come off but I slipped it back on. Jason commented that it should not have come off. 15 Feb, 2009. DH & I began experiencing headaches and extremely rapid pulse. Removed our 2 children (mild headaches and drowsiness) from house; got fresh air for ourselves; inspected the exterior exhaust vent which, we discovered, had been installed below grade. Inspection indicated no blockage, but substantial water and a small amount of slush. Re-entered house, opened windows and doors, and inspected the boiler.
The condensate drain trap had come off. We shut down unit and left to stay in a hotel for the night. Both my DH and I had severe headaches and nausea for several hours after vacating the house. There are no other combustion sources in the house, no attached garage, no sewage odor anywhere. Called Sprinter. They were surprised we had already moved into the house; said they would be out the next day to inspect the unit. 16 February, 2009. Justin Johnson, owner of Sprinter, inspected the unit about 2:30pm. Reinstalled the condensate drain trap and taped it to prevent its coming off again. Stated the orifice did not appear to be the correct one--he would get a different one. 17 Feb, 2009. TM came at 9am to perform independent inspection. Began outside the house and worked his way to boiler, checking for failure points.
He found no leaks and no carbon monoxide until he removed the front cover of the boiler and started up the unit. Began getting positive carbon monoxide readings immediately, with the highest readings (330 ppm) coming from just inside the combustion air intake pipe. Inspection of exterior vent opening revealed no blockage. I called Sprinter. Mr. Johnson stated that of course the readings were high--he had completely removed the orifice.
While he had recommended that I not run the unit, there was nothing to indicate that it was not fit to operate--no lock-out/tag-out, no parts lying around. 18 Feb, 2009. Mr. Johnson installed new orifice. Apologized for not knowing we had moved into the house, but stated that the installation was temporary only and that the building inspector should not have granted a certificate of occupancy.
When I asked about the people who had been working in the house for the last four months, he indicated that that was not a problem. It should be noted that, looking back, a couple of builders and I probably experienced some mild carbon monoxide poisoning symptoms at various times prior to obtaining a certificate of occupancy. At the time, we attributed them to age, being a little tired, not being active enough, etc.
He stated that water in the exhaust vent pipe was to be expected since it is a condensing boiler. He did not shake the pipe to observe the amount of water trapped in the pipe. He stated that the slope of the exhaust and combustion air vent pipes did not matter because the unit was so efficient that the vents were not really necessary. 19 Feb, 2009.
I asked TM to return and verify that the boiler unit was working properly. He found no excessive levels of carbon monoxide. 20 Feb, 2009. Asked JK about temporary installation procedures and the concentric vent. Stated that there was no procedure for a temporary installation--that the installation manual was to be followed. JK asked if the installer had used cellular PVC or solid; supposed to be solid--Sprinter used cellular. 20 (?) Feb, 2009.
Building Inspector has never heard of a temporary propane installation. Commented that he had never seen any notification on the boiler unit to indicate that the unit was not fully and safely functional. 27 Feb, 2009. Mr. Johnson responded to my e-mail of 13 February (prior to carbon monoxide poisoning and our subsequent findings of improper installation, but noted several other problems).
He noted (correctly) that I had not paid the full amount on the most recent invoice and that no additional work would be done until I had paid that amount in full. He did not refer to any of the carbon monoxide-related issues. There were at least 11 installation discrepancies per installation manual.
Floor heat had been running for 4 months. Mid-Jan, 2009. Radiators installed, but one was missing. Early Feb, 2009. Sprinter returned with additional radiator. We stated/they commented that we had moved into the house. I mentioned that the condensate drain trap had come off but I slipped it back on. Jason commented that it should not have come off. 15 Feb, 2009. DH & I began experiencing headaches and extremely rapid pulse. Removed our 2 children (mild headaches and drowsiness) from house; got fresh air for ourselves; inspected the exterior exhaust vent which, we discovered, had been installed below grade. Inspection indicated no blockage, but substantial water and a small amount of slush. Re-entered house, opened windows and doors, and inspected the boiler.
The condensate drain trap had come off. We shut down unit and left to stay in a hotel for the night. Both my DH and I had severe headaches and nausea for several hours after vacating the house. There are no other combustion sources in the house, no attached garage, no sewage odor anywhere. Called Sprinter. They were surprised we had already moved into the house; said they would be out the next day to inspect the unit. 16 February, 2009. Justin Johnson, owner of Sprinter, inspected the unit about 2:30pm. Reinstalled the condensate drain trap and taped it to prevent its coming off again. Stated the orifice did not appear to be the correct one--he would get a different one. 17 Feb, 2009. TM came at 9am to perform independent inspection. Began outside the house and worked his way to boiler, checking for failure points.
He found no leaks and no carbon monoxide until he removed the front cover of the boiler and started up the unit. Began getting positive carbon monoxide readings immediately, with the highest readings (330 ppm) coming from just inside the combustion air intake pipe. Inspection of exterior vent opening revealed no blockage. I called Sprinter. Mr. Johnson stated that of course the readings were high--he had completely removed the orifice.
While he had recommended that I not run the unit, there was nothing to indicate that it was not fit to operate--no lock-out/tag-out, no parts lying around. 18 Feb, 2009. Mr. Johnson installed new orifice. Apologized for not knowing we had moved into the house, but stated that the installation was temporary only and that the building inspector should not have granted a certificate of occupancy.
When I asked about the people who had been working in the house for the last four months, he indicated that that was not a problem. It should be noted that, looking back, a couple of builders and I probably experienced some mild carbon monoxide poisoning symptoms at various times prior to obtaining a certificate of occupancy. At the time, we attributed them to age, being a little tired, not being active enough, etc.
He stated that water in the exhaust vent pipe was to be expected since it is a condensing boiler. He did not shake the pipe to observe the amount of water trapped in the pipe. He stated that the slope of the exhaust and combustion air vent pipes did not matter because the unit was so efficient that the vents were not really necessary. 19 Feb, 2009.
I asked TM to return and verify that the boiler unit was working properly. He found no excessive levels of carbon monoxide. 20 Feb, 2009. Asked JK about temporary installation procedures and the concentric vent. Stated that there was no procedure for a temporary installation--that the installation manual was to be followed. JK asked if the installer had used cellular PVC or solid; supposed to be solid--Sprinter used cellular. 20 (?) Feb, 2009.
Building Inspector has never heard of a temporary propane installation. Commented that he had never seen any notification on the boiler unit to indicate that the unit was not fully and safely functional. 27 Feb, 2009. Mr. Johnson responded to my e-mail of 13 February (prior to carbon monoxide poisoning and our subsequent findings of improper installation, but noted several other problems).
He noted (correctly) that I had not paid the full amount on the most recent invoice and that no additional work would be done until I had paid that amount in full. He did not refer to any of the carbon monoxide-related issues. There were at least 11 installation discrepancies per installation manual.
Dr. J.
Jun 07, 2015
I had them come out in December when we were out of town. I received a bill and was told everything was in perfect working order. NOT! We have an air handler heating system that depends on hot water to heat the house. We moved in at the end of April to find our house had been without heat because the water heater was not working. If the winter had not been mild this year my house would have froze!
I called them out again to trouble shoot the heater. He focused on the water tank and said the nozzle was dirty and put in another one. He then said the motor was dead forgetting that he had shut the power off! Later that night I have no heat or hot water. I called them. His answer was "it was working when I left". He would charge me another $139.00 for a house call!
I then checked out all the wire in the primer box and found two bad connections. Also the electronic eye in the heater box was dirty. Problem solved! I fixed this without knowing a thing about this system. Sprinter charged me $278.00, almost froze up my house and refused to back up their work afterward. NEVER USE SPRINTER HEATING AND AIR FOR ANYTHING! Completely incompetent with lousy customer service.
I called them out again to trouble shoot the heater. He focused on the water tank and said the nozzle was dirty and put in another one. He then said the motor was dead forgetting that he had shut the power off! Later that night I have no heat or hot water. I called them. His answer was "it was working when I left". He would charge me another $139.00 for a house call!
I then checked out all the wire in the primer box and found two bad connections. Also the electronic eye in the heater box was dirty. Problem solved! I fixed this without knowing a thing about this system. Sprinter charged me $278.00, almost froze up my house and refused to back up their work afterward. NEVER USE SPRINTER HEATING AND AIR FOR ANYTHING! Completely incompetent with lousy customer service.
J. B.
Dec 01, 2014
These guys installed our instant hot water heater in ouf house in Victor, ID. The unit goes offline every time temps drop in the single digits. After talking to the unit's manufacturer (including sending them pictures of the installation), and consulting the installation manual, it's clear that Sprinter did not properly install the unit.
They used 5" pipe, placed the intake/outtake pipes about 12" apart, and didn't put a 90-degree joint/endcap on both pipes. As the installation manual clearly states, the pipes should be max 4" diameter, the pipes should be minimum 3' apart, and both pipes should have endcaps. Fixing these problems solved the issue. I've called and emailed Sprinter with no response. I will never use them or recommend them to anyone.
They used 5" pipe, placed the intake/outtake pipes about 12" apart, and didn't put a 90-degree joint/endcap on both pipes. As the installation manual clearly states, the pipes should be max 4" diameter, the pipes should be minimum 3' apart, and both pipes should have endcaps. Fixing these problems solved the issue. I've called and emailed Sprinter with no response. I will never use them or recommend them to anyone.
