Bone Sudden Services

We have been super happy AB May customers for 17 years. I can always trust my serviceman from AB May to be polite, kind, responsive, professional, and helpful. I know I will never get price gouged or have a negative experience. They've seen us through everything our kids could throw at us and all the everyday emergencies. They are the BEST!

Richard C. was very knowledgeable and took time to dig deeper in to finding the source of the issue. I had questions and concerns and he took time to explain exactly what the original diagnosis could have been. After realizing that wasn't the source of the issue he took the time to find the less obvious source of the problem. I appreciated that he investigated enough to find the soy source and gave me detailed info on how to resolve it.

I appreciated the info and explanations in the process. He didn't seem rushed or hurried to get to the next client. He took his time and was thorough. I'd recommend using their services for any heating and cooling needs. He even apologized for it being the 3rd visit out to my house. I appreciated it.

We were calling around frantically trying to get some things installed before our refinance inspection. The scheduler went above and beyond to call dispatch to see if we can be squeezed in the next morning. All other places were way too booked solid from recent storms. Jeremy Laber installed a tough ceiling fan and tough bathroom vent. It was expensive, that's for sure.

But the quality and customer service were top notch. He took the time to make sure it was done right. Also super chill and nice. And everything works great. He warned us about an unavoidable noise from the vent and we chose not to do anything with it. It was nice to be alerted to something instead of it being a surprise. Last electrician I had over, left knowing the install wasn't working and told me to figure it out on my own cause he had other calls to go on. I never called them again. I'll definitely be calling AB May and asking for Jeremy on our next job. Expensive, but you get your money's worth for sure. Thank you!

Luke was awesome. First off he showed up early in the morning. He was courteous and kind even though I personally had some things going on when he arrived. I showed him the unit and he started in on the AC fix. He fixed and tested and retested everything. He checked all of the thing. He spent a good portion of the day making sure I was ready for the upcoming 90+ degree days. He was great.

They are nice but way way way over priced. Upswell upsell upsell. Quote me 18k for a new HVAC system, called two other contractors and they came in around 7.5-8k.

I used to like this company, but things have changed. After a decade of business at two different homes, I'm calling to drop our warranty tomorrow. Each hvac servicing (2 per year) is little more than an attempt to sell us a new system (at a huge markup) or additional maintenance (Evap coil cleaning, blower cleaning) that are nearly $600. Electrical work was similar, an encouragement for thousands in work for a new box.

Any service call you make is unlikely to be covered, just a chance to hard-sell you things you don't need as though you do, and at a wildly above market cost. I estimate I've wasted close to two grand in the last year or two. no more.

Let me start by saying that Brian Wynes was AMAZING! He represented your company well. He was courteous, kind, informative, and really took the time to help us when we were dealing with our plumbing issues. I am serious when I say how absolutely wonderful he was! He went above and beyond and his customer service was stellar! Great job and I hope he is recognized for his service! Thank you!

AB May recently performed a semiannual Check & clean service on my HVAC system. James Sanchez, the tech, was the most competent, thorough, and efficient, person I have ever dealt with. He not only serviced my system thoroughly and quickly, but patiently answered all my many questions. When he was unsure of the answer to a question, he took the trouble to call in to get the answer and clearly explained it to me in layman's terms, something many other AB May techs could or wound not do.

He is a valuable asset to the company and deserves recognition as the quintessential service technician. I will always ask for him when I call in for service because I trust him and respect his work ethic.

Had a tech come out to replace cartridge and valve in my shower because it would leak through the shower knob when running. It's an older setup so I knew it would be a tough job. The tech at the time did great (although I have a hole in my wall from his first attempt that I have to tape and mud myself because I guess their plumbers can't do that).

Everything else seemed to go fine. As he left, he told me the shower head would drip for a little bit then stop. I left and came home from work six hours later to find the shower head running nonstop in a steady stream. I also noticed that the handle would now only turn a quarter way, stopping at the lukewarm water mark. I called AB May to ask them to send someone to fix the leak, and they said that since it wasn't causing any flooding or damage, the soonest they could send someone out would be Monday.

It's Thursday. So my shower's going to run non stop for 3-4 days. They did say they would waive my inspection fee, but the tech would let me know how much it would cost. To fix the leak they caused. So, my shower went from leaking when running to leaking nonstop. It no longer has hot water. There's a hole in my bathroom wall. They did all this, and I paid them $1400 for it. And it'll be this way for three more days, at which point they'll let me know how much additional I'll need to pay them to fix the stuff they did. Unbelievable.

Highly recommend! AB May was very professional and very easy to work with. I found that when attempting to schedule with other area providers it was not as pleasant of an experience. The technician Jeff, was kind, courteous, and took the time to walk me through costs of repairs versus buying new. I genuinely appreciated that and felt like he was trying to save me money wherever he could. He also swept and cleaned behind my fridge, so that was a huge bonus!

Zach was efficient and professional in his service of our A/C. He even reminded us of our warranty we purchased and their strict guidelines, which we did appreciate. Thank you Zach for a job well done! We promise, now that COVID has slowed a bit, that we will be more proactive in the care of our unit. You are the best. Service: A/C system maintenance

Called to clear clog in basement toilet, they cleared clog after pulling toilet. Apparently they didn't put it back on properly as now I have water rushing from the base all over the bathroom and my common area. Called to alert of issue as not 2 weeks have passed, they sent a tech who didn't address issue but came ready to charge us more than what we paid to clear clog. customer service says no charge since work was done less than 30 days ago just for us to call back again and they say oh no charge to come back out. This is horrible and my floors are drenched.

****DO NOT USE ABMAY** do not waste your time nor money on this company.**** I have had a home warranty with ABMay since buying my first house in 2009 until October of 2021. During those 12 years the prices continued to rise as ABMay provided less services with their warranties. Five and a half years ago they talked me into buying a high grade HVAC system.

I was promised spending more money on a higher grade would save me money in my monthly bills. I have yet to see this decrease in my bills. For ABMay to come out and do the at first bi-annual maintenance, which turned into just annual maintenance for the same price on the unit would normally be rescheduled at least once since I was not a high priority for them.

They would call me the day before the appointment to reschedule. Sometimes this would happen a few times before I could get them to come out and do the maintenance I paid for with my warranty. After five and a half years the air conditioner I purchased from them stopped working. Come to find out ABMay was negligent when installing the humidifer drain line and air conditioner coil drain line.

This negligence caused the air conditioner coil to rust from the inside out from water damage. The five years of routine maintenance overlooked this issue each time. ABMay refuses to take any responsibility for their mistake and acts like this is normal for a unit this age. This is not even normal for a unit 10-15 years old let alone less than 6 years old. Using ABMay will end up costing you more money in the long run than if you were to go with an honest company. I would suggest using a smaller company. I have learned they seem to care more about their customers and quality of work performed.

Thank you A.B. May especially Sean for making our sewer area to our satisfaction. It looks great; we are happy customers.

Have been a home warranty holder with them for alot of years, needed them a couple times in 2021, once for a leaking faucet, came out, still dripping, cost me 75 bucks, called em back and was told theyd have to cut drywall at my expense to fix, i went and bought part and fixed myself. september 2021 called them for a water heater issue, my cost after my " home warranty" was almost 2000, i said no, they came back with 700 and something because they had to pull permit, i agreed, i recently called city to ask about inspection as the tech said someone would reach out, no permit was ever pulled( ima do a little digging around on that one and shake the tree a bit ). called today about heat pump not working, they said it needs a new compressor and they pay 2000 and my cost would be 2900.00. but, they would reimburse me a credit on water heater and apply other discounts and i could get a new hvac system installed for almost 17,000 bucks. I told them i was going to call around and he told me to call him back with my quotes and theyd see what they can do. I believe its time to part ways.

Not worth the money for home warranty.response rates, trained employees and need to call over and over again. I'd suggest pay as needed and get a good heating, cooling, plumbers and electricians. They were good about 5 years ago but like the plumbing their quality has gone down the drain. Who ever they hire or contract with Their call service is even worse. What good is it to pay almost $1000 a year and then every visit?

AB May came to fix one of our furnaces on 12/30. They also opened up the other (working) furnace for some reason. We wake up the next day (Friday) and that second (working) furnace was no longer working at all. Obviously the tech did something to it inadvertently. We immediately called AB May to get someone out to address it and we're told we would have to wait till Monday.

I explained that it was the result of THEIR tech, and there was no apology no remorse. Frankly the just didn't care. I called another company, they came in an hour and got it running, so we didn't have to find a hotel for the weekend. I will never work with AB May again, and would advise everyone to stay away.

The first guy came out. Antonio. He was real nice and said he had cleared the main line. He hadn't though. The next day he came back out and my tenant told me he was unable to clear the line. A man with a camera came out named Robert. Robert was awful. My tenant called me because she didn't like the guy. I call to dispatch at this point wondering what is going on with their employees.

They had Robert call me and he told me he found a block in the line but because filled with sludge couldn't see anything. At this point I called my regular plumber. He cleared the line in ten minutes and everything was now fine. AB May wanted to charge me thousands to dig up a line that had no issues. I have now been asking for the refund promised to me via text and management for over two weeks. My next step is to file a credit card charge back. At least I have it in writing so I'll get my money back but what a nightmare. DO NOT USE THIS COMPANY!

Yesterday, roofers discovered a wire run loose along the peak of our roof under the last layer of shingles, and can't complete the work until it's dealt with. Called ABMay and they said someone would come out this afternoon, would call before coming over but they couldn't give a more specific time than "between noon and sunset" which was fine.

But so I have walked around with phone in hand (literally) all day, fielded other calls with no problem but as of 4:30PM, no electrician. So I called ABMay and, after being put on hold several minutes, was told "he tried to call you some time earlier but kept getting a busy signal, so he tried another number" and same problem. Garbage! I gave them only my one and only phone number and, as I said, that phone's working just fine all afternoon and never out of my reach, not even in the bathroom. Furthermore, ABMay refused to reschedule before Monday although they advertise 24 hour service and roofers are otherwise done - and they did make the commitment to be here today. Untrustable, unreliable business.

Apparently, they don't work on Kenmore/LG refrigerators. It would have been great if they would verify what type of refrigerator you have before scheduling an appointment. Now we will be waiting additional days and missing additional work to be at home for another repair person.

I recently purchased a new HVAC System which the technicians did an excellent job from what I've seen. The entire process from the sales rep to the installation was top-notch. However, The biggest drawback is dealing with their "customer service" department. Dealing with them makes me have buyer's remorse. If I could, I would return everything in a heartbeat and deal with not having an HVAC system for the time being.

The department that should set the standard for customer service does not know the meaning of customer service. I've dealt with multiple individuals, Michael Richmond *cough *cough, with a poor attitude and lack of care when dealing with customer issues. In addition, the department seems to lack any resources to help the customers. The typical answer I get is, "they will be there between 8-12" or "they will call 30 minutes before heading your way." Ok.

I know there is a window, but can you tell me if the technician has an issue at the current job that might delay or reschedule my appointment. There has to be a way to provide transparency on the status of the technicians. I rather reschedule, knowing the technician won't make it to my appointment versus wasting my entire day to find out they won't be there at the last minute.

Too many vacation days wasted just to make myself available with no service done. I expected more in terms of customer service, especially spending 18k. Overall, I've had a good experience with the exception of their customer service. Because of that, the only interaction I will continue with them is my complimentary maintenance and warranty.

Have had decent experiences up until recently. Had them come out to clean and service my AC unit and they did a terrible job. Leaves still in it. Mulch still in the outside radiator fin things. Called them to try and resolve multiple times and they never called back. Tried to charge back on my credit card but was found in their favor due to the language they gave you sign to release them. Will never use again. Too big now to provide good service.

Terrible! Do NOT use. They came out for a broken AC motor (which they didn't replace) and tried to sell me a $14,000 new unit for a 1000 sq ft home! A month later motor was replaced by a different company and said the unit was running great.

We had an old ceiling fan the kick the bucket in our family room on an 8 foot ceiling. We called AB May, they said they could get out in a few days and we made an appointment to install a fan that I had already bought all they had to do was put it where the other fan was and take the other fan down for me to discard. It was my great mistake of not getting a quote but I didn't think I would need a formal quote on $100-$150 service call.

Oh my God when he handed me the bill of $650 for his 20 minutes of labor and 1$2. dollar and 50 Cent junction box I almost pooped my pants. I had no choice but to write him a check for $650. Absolute highway robbery and theft he should've been arrested. Needless to say we will never have them on our property again. Tim T.

Unethical and dishonest. Run - do not use. Will tell you something is broken when it isn't. Will upsell parts that aren't needed. Charges outrageous labor fees. Invoice never details what was done or the cost -- just a generic description and total. Avoid this company unless you have money to throw away!

A GREAT EXPERIENCE. I just had a tankless water heater and water softener installed in my 100 year old home and was very pleased with the end results. I dealt with a number of people from AB May to get this project accomplished. From Shelly and Alexus in scheduling to Ben, Nick, Todd and Stuart who helped on the install of my tankless water heater and then a week later for my back ordered water softener.

I can't say that everything always goes perfect but what I can say is that everyone I dealt with was very professional and worked VERY hard to make things right. THEY ALL PARTNERED WITH ME TO MAKE SURE THAT I WAS SATISFIED AND HAPPY WITH MY NEW EQUIPMENT. GOING THE EXTRA MILE. After the long day of my final install I mentioned that I had a stool acting up to my tech, who did not work on stools, and 20minutes later, at 5:30 on a Friday night, I had another plumber on my doorstep to fix my stool. I feel the people I have worked with at AB May are well trained, very honest and caring.

Watch your wallet! $327 for a 40-minute visit to install a $20 belt (after some kind of "discount"?) Unless you like to spend $490 an hour, choose another company.

I wish I could give a 0 star review. HORRIBLE service provided. They come "fix" a problem charge over $600 and then leave you with an unattached leaking toilet that isn't usable unless you want water on the floor flooding. THEN they expect you to wait DAYS to come fix the problem they left you with and an unusable bathroom. DO NOT WASTE your money on this company.

Really just a company ran that looks to install the cheapest equipment along with offering some of the worst warranty packages possible. Had a warranty purchased by the previous home owners and it covered basically nothing. When the one thing that was covered, the AC unit, went down, it still cost $4000 to have replaced. A week after it was replaced the contractor went out so they came out and replaced it.

Here we are a year later and the contractor went out yet again, but they were unable to come out and fix it so I had to spend another $400 to have Anthony heating and cooling (great people) come out and replace it. Loved how right after a year the same junky part failed and they magically were unable to help with a 90 degree house and a pregnant wife in it. Avoid this company at all costs, unless you're selling a house and want to saddle the new owners with a cheap warranty.