Brothers Plumbing

My usual plumber wasn't available for a backyard leaky faucet repair. Brothers initially confirmed, then needed to reschedule 2 days later due to emergency calls. That's fine. They finally send out their guy, he arrives, says he can only give me a quote, because he needs to be on a conference call in 90 minutes. He then gives me an 8-option quote, trying to upsell me into a "plan".

The lowest price without a plan is nearly $400 for this repair. I call Lutz Plumbing, my usual guy, who happens to be in the area -- he completes the job in 20 minutes for $95. Buyer beware!

Really appreciate the same day service. George was amazing. He went out of his way to make sure we had everything we need and everything was working after our AC unit went out. Great service.

I agree with Vic! My husband called Brothers to change a garbage disposal at one of our rental properties and asked for a quote on what it would cost. They told him they had to go out and look--they couldn't give a range. (What? You can't give a RANGE that you would charge to replace a garbage disposal?) So they come out and tell us it will cost $540--a disposal is like $100.

Anyway we called a couple other places that said they would be in the $200-300 range. Hmmm. He spoke to a manager that said he could take off like $30-40, but he should have gotten a range before they sent someone. Ummmm, he tried to, but they wouldn't give one! So we took our $30 beating and hired someone else (for like $200). (In all fairness, we did have one good experience and another overcharge that we sent away, so maybe it depends on the person you get?) My recommendation is that if you are super desperate and have no where else to turn and have money to burn, go ahead and call Brothers. Otherwise, definitely shop around first!

Yikes. I am still in shock from the quote. We had a new garbage disposal that we had already purchased and wanted installed, and a leaky toilet to have fixed. Since our usual plumber was super busy and I needed my garbage disposal back before next week, I thought I would give them a try. To be fair, they were very polite on the phone, very accommodating (although a little scripted - like having a conversation with a very polite robot).

They gave me a call when he was on his way and the two gentleman that showed up were on time, professional looking, respectful, friendly, etc. HOWEVER.the quote I got from them to install my garbage disposal was three times what my usual plumber had quoted. And the toilet? Holy cannoli! An additional $489 (for what my regular guy charged me $85 to fix). Seriously?

To keep it positive, they didn't pressure me or anything, so I just paid my $30 service fee and sent them away. I suppose it only takes a few suckers to make a living off of when you do business like that, but not this sucker. I won't be calling back.

They are an amazing company, they reallly care about their customers!

I used Brothers plumbing a few years ago and recently had them come out again for a kitchen sink clog. Kevin the technician was here for 25 minutes and charged $328 for running a snake down a clean out located right next to the sink. In other words, it was a fairly simple job, so I couldn't believe I was charged $328. I called the company 3 times the next day to discuss the charge and finally got a call back from. MONT, one of the owners, I explained the situation to him. LISTEN TO THIS ONE!

He actually agreed with me, and ASKED ME WHAT I THOUGHT WOULD BE FAIR TO CHARGE! Have you ever, ever, ever heard of that before? Amazing! I had contacted two other plumbing companies and one told me it would be $100 to snake the drain and the other said it would be $130. I told Mont I thought $130 was fair and he agreed. THEY REFUNDED MY CHARGE CARD with the $198 difference! Mont also said he would like to come out and do a COMPLIMENTARY "jetting" of the sink line (clean it by jetting water through the line), since my house is 30 years old and the snake probably didn't get everything. IMAGINE THAT!

It was a good thing he did too, because the sink started clogging up again two days after Kevin was there. Kevin came out again and did the jetting at no cost. Mont also gave me a two year warranty on the work, which is UNHEARD OF. Needless to say, I would highly recommend Brothers but make sure when dealing with them that you get the price BEFORE they begin the work, and TALK TO MANAGEMENT if you have a problem. THEY LISTEN.

Wish I would of look at reviews first.the reason the company will not give you any ideal of cost of any services there goal is to get them to your door for the 29.95 service charge they wanted $318.00 to take a cap off a gas line could not even tell that my gas grill was for natural gas only and could not give any clue how to fix fool filler line I would stay clear of this company they are never getting a penny from me again felt very uncomfortable paying the bill with charge car number just being hand written

Worst plumbing company! Sent out an inexperienced man (Bruce) who did not know how to replace a faucet, really did not seem to know anything about plumbing at all He.wanted to charge me a $1000.00. Still charged me $29.00 for service call and did nothing. Spent a lot of time looking at his book of rates but couldn't interpret it. I think these people are not licensed but working under a company license. Try someone else.

These guys came in sized up the job and got to it. Probably saved me money in the long run with there recommendations. They were very courteous and professional. I would recommend this company and Daniel and Justin.

I had an underground leak in a transition between copper and PVC near where the water line comes into the home. I had dug out the leak area and cleaned all of associated piping for repair. The technician came out to look at the problem and gave me a quote of $604. For an experienced tech this should have only taken 1 hour to fix and the hardware cost less than $20.

I paid the $30 quote fee and sent him on his way. The technician was very courteous and I am sure very capable. But no trades company is worth $600 an hour. I ended up spending $14 for tools and parts and fixed it myself. Unless you have money to throw away try a different company. Buyer beware!

Justin came out to my house to take care of the leaks we had with our hose faucet out back. He also took care of the faucet that was acting really weird. He did great work for us, and we will continue to use his services in the future He just needs to come back because he left the big door mat he brought with him that was used to keep our carpet clean.

Kevin M replaced my kitchen faucet and connection joints this morning. He was very friendly, polite and knowledgeable. He pointed out two connectors below the sink that were very corroded and all-but leaking. I agreed that they needed to be replaced with appropriate devices. There was no hard-sell; just honesty and options. Kevin cleaned the floor of the cabinet under the sink, and used lots of his towels to ensure no water was left behind. I will definitely ask for Kevin for future plumbing issues. Brothers called twice beforehand to confirm the appointment, and she was very polite as well.

Our hot water heater had passed it's age! It was approximately 20-25 years old. I live in a historic district where the homes are old. Called Brother's Plumbing to get an estimate on Solar. Mark C. their technician arrived promptly and discussed that my home was too small and was very honest with me when explaining that we would not recoup our dollars back.

So we upgraded the water heater and he had it done within hours, even though he had to do some re-piping! The experience was good and they did the job and came in right at the bid price! You may call other companies but Brother's did something that I have yet to see with others. They gave me good service, all the discounts that apply along with warranty on the work and they were competitive. I will recommend them to anyone who needs Plumbing or work within their scope!

Awful company. Highest prices in the valley and bad follow up skills.

The experience we had with Brothers Plumbing and Air Conditioning was horrible. Our a/c went out and we called to have a technician come out and figure out what the problem was. They sent someone, he fixed "something", they charged us $468.73 and they left.our a/c went out with the same exact problem exactly 1 week later. They came back out, looked at our unit, turned it on (since we had it off for hours to cool it down and keep it from causing other issues) and said, "Ok, seems good." and left again.

Twenty minutes later.guess what? Same problem, we called someone else to come out and fix the problem and they said not only should the first service cost no more than $230 but they also did not fix the problem. Now, they won't refund any money even though they did not fix the problem and over charged us!