Paloma Air Conditioning

I had such a great experience with the entire process. The women covering phones and scheduling were so quick and easy to deal with. The sales guy that came out was very professional and gave me quotes on multiple options. Which was so nice. The team that came out and did the work were fast, clean and professional. Cyndi helped me get information for a rebate and she made sure I had what I needed!

Very easy to work with and came through on a same day call in the middle of summer. I needed a company that could access a second story roof with a ladder. Prices were just ok but I was willing to pay for what I needed done.

These guys were great. I would recommend them in a heartbeat. They came, they saw, they conquered. New a/c kicks ass. Great job guys. Wow. The new a/c works great. I am almost cold. Lol.

I called to get some details about my checkup appointment and they refused to tell me the basics, not even the information necessary to know when I was gonna receive it. Also, they guy who came didn't explain the problem and only left saying nothing. Still waiting for them to fix it after two days of contacting them. Don't waste time with them.

Just had both of our a/c units replaced this morning! Guys showed up on time (which can be tricky in gated community while waiting for other early vendors to gain access). They were friendly, clean (tarps on floors, sweeping, vacuuming, no dirt left behind) and focused! We received a 7-hour completion estimate. they were done in under 5-hours! Thank you for coming out and fixing everything so quickly! We so appreciate it, especially in this hot weather. Attics are no fun! Thank-you!

Didn't pick up, left a message and never got back to me. Poor costumer service

I was a service technician with Paloma for 2 years and highly recommend this company. Let me start off by saying with great pride that the owner, Herman Paredes, is one of the most honest individuals I have had the privilege to work for. Even though I got chided and lectured a few times, never did I lose my respect or high opinion of him. If for any reason as a customer you are dissatisfied with the work then get ahold of him, he takes customer service very seriously.

My immediate supervisor was Carlos. He has been with the company for 18 years. Very knowledgeable and practical. I read one review that was critical of him. Would be interesting to read an update from that reviewer, I have a strong inclination that the replacement he recommended was later done. In my interactions with Carlos, he always discouraged short cuts and had me return to calls where he believed the job wasn't completed or done properly.

He would make sure I understood why he made the corrections or adjustments that I missed. He is a good man. Time does not allow me the opportunity to sing the praises of Charo, Herman's wife who really runs the company. Aida, the delightful office manager, Eva, the incredible secretary whose smile brightens the room, or Liz, who I called kick-a** because of her awesomeness. So even though I no longer work for Paloma, I highly recommend them and they are the only company I would refer friends to.

I highly recommend Paloma Air their technicians have always been courteous, kind, prompt & professional. I'm a homeowner & they installed my unit 10 years ago. I would not call anyone else. My ac wasn't working at all & I called for service this morning & the service tech Kawika was here within an hour he resolved the issue & my bill was reasonable. That means a lot in this Desert to have an honest & respectable company is hard to come by! Thank you for great service!

Twice this year I have had issues with my A/C. The first time, I had my previous vendor come out and was told that I needed to replace the blower for $1,200.00 but would be better of replacing the entire unit. I wanted a second opinion. I'd seen the Paloma truck in our complex and so I called for an appointment. They arrived within a couple of hours, checked the unit out and determined that the control panel need to be replaced.

They came back the next day with the part and the total repair came to $390.00. I was very happy. Yesterday, A/C was cutting off intermittently without reaching the temperature setting. I called this morning, Kaneko arrived within an hour and $90.00 later I was a happy camper.

The most unprofessional AC company I have ever seen. We've been without cool air now for 2 weeks. Yes 2 WEEKS in the middle of a heat wave in Coachella valley. They first installed a new AC unit incorrectly, which resulted in our home getting to 99 degrees inside. They returned 2 days later to see what was wrong. The AC technician investigated what was wrong and told us he thought he knew what was causing our new AC not to work.

He said he had to check something outside but instead he just took off without telling us anything. So we were left inside our 99 degree house with no explanation of what was wrong or when it would be fixed. I called the company asking where the AC man has disappeared to and they said they were not allowed to give us that information. WHAT. It's absolutely unbelievable how unprofessional these jokes are. We currently have a different company coming to fix this mess. DO NOT bother with their "services". They're a joke.

The first time they came out we were given excellent service from Christian- after problems with JAnthony air we were very grateful- but unfortunately it only fixed the problem for a few days- so we called Paloma out again and they sent out Carlos the 2nd time. Carlos seemed totally irritated with me. He did not have any were near the mannerism of Christian. Carlos proceeded to tell us we had low freon again- oil in our condensation, and we needed our coils replaced because they were leaking. $1000 for parts $1500 for labor.

I showed Carlos our warranty papers and after he made a 3 minute phone call he said our warranty was no good. I thanked him and paid him the service fee and off he went. We were not satisfied with his diagnosis because my husband found no oil in the condensation so we called in another company for another opinion. Nichol Climate control easily fixed our problem which was simply the TXV valves.

They replaced the valve on both units and only charged us $635. The Freon was not low- in fact it was slightly high, and the coils were not leaking. They also confirmed that our system is still under warranty after making some calls. Paloma had not even used the correct serial number when they called. When I read off the numbers Carlos used to the warranty company myself they said they were not the correct numbers. Carlos lied saying our system was not on warranty and he lied telling us we needed a unnecessary expensive service. Do not use this company! Try Nichol Climate control- Jourvon was professional and now our system works better than it has in years!

I Would recommend Paloma A/C 100% they go straight to the problem get it fixed, i wouldn't use anyone else!

Had them go out to do the maintenance. The tech got the water hose, sprayed the unit, opened the door where the inside unit is located, and left. Did not check the ducts. He was there 15 min if that, seemed to be in a hurry. Said the unit was good because it was new and left. Now the outside part of the unit is freezing and when I called, the "manager" Aida said if they go out there they might have to charge a maintenance fee.

She likes to talk over customers too and will interrupt you as you're trying to explain a problem to her. So sad. I remember when this company was great. I guess after a while they just hire incompetent people and lose all respect.

Not a fan. Had them do preventative / annual checkups and felt the tech they sent out was very sloppy and distracted. When we needed a major repair they quoted a very high price compared to others.

Paloma is the best. I have a few rentals in the desert and whenever I get that call from a tenant that there is an issue with the A/c Paloma is very fast at taking care of the problem. I highly recommend them.

They've been servicing and repairing our air conditioners, Swamp coolers and heating in our vacation home in Rancho Mirage for more than a decade. They've always been very quick, thorough and effective. I would definitely recommend them.

Paloma Heating and Air Conditioning repairs our a/c and heating system as they are our land lords go-to person. Its been 110+ in the desert and I only have air in the back of the house. The living room and kitchen are extremely hot just as outside. I don't have a thermometer, but when i walk out there, i sweat. A man came, filled coolant and just said that'd be it for the summer, they'd have to fix a leak in November. So I can't even use the kitchen or living room. I think that's a bogus fix and will keep pushing til it's fixed.