Mel Shapess and Sons Heating & Cooling has been servicing the Syracuse, New York region for over sixty years and we're committed to helping you in servicing your existing furnace or air conditioning unit. We supply you with superior new products like Bryant and Rheem furnaces & central air units along with many other brands. We provide quality hot water tanks, both gas and electric.
Reviews (10)
Deborah Z.
Jan 27, 2022
Gerald Earle
Nov 06, 2021
I called for service and told them the problem and the guy gave me advice on what might be the problem over the phone so I said thanx I could fix it myself and if he got the part for me a would give him a little extra for the help. They call back and told me the price of the part was over double what you could get it for. A $142.00 became $350.00. I appreciate the help but not that much.
Joann Farneti-Newman
Aug 03, 2021
Bonita Nash
Mar 23, 2021
CHuck Rhodes
Jan 30, 2021
This review is from service done last year and is long overdue. My mom had a pre-sale home inspection done by Endgame home inspection in Syracuse. The inspector found an issue with her furnace. She asked for a reputable furnace repair company. He recommended Spencer Heating. They came in and fixed the problem and didn't try to up sell anything. This a great company, I will refer to anyone needing this kind of work.
Jeffrey Schaffel
Jan 12, 2021
As I sit in my house during the first major hot day of the summer, I can not think how grateful I am to Spencer heating. For 15 years I suffered with a poor cooling system. I had another company (falso) come for a consultation. They wanted to replace my furnace and refused to give a written estimate. Mr Spencer evaluated my furnace and said it did not need to be replaced and reworked the duct system. Anyone looking for a quality HVAC company, this is who to go to.
Teri Coon
Jun 11, 2020
Larry P. LarryP
Dec 28, 2019
The reviews on here are real. I was very pleased with the service that was provided and customer service as well. I had an issue with my furnace which turned out to be the heat exchanger. I had a different company (it rhymes with otter) take a look at it. I informed them that I thought it was the heat exchanger and I knew that it was under warranty because of faulty coating on inside.
I informed them that is all I wanted done if that was the case. So a tech came out and took a look confirmed that it was and then said it was going to cost me $1500 for it to be replaced. I said it should be covered then said I was better off with a new furnace for $2800. I said that it covers Labor and cost for that particular recall. He said not all of it.
He tried pushing the new furnace on me. I decided to get a 2nd opinion & called Spencer Heating. I spoke to Dawn, whom was very polite and friendly and she said their techs would take a look at it and informed me it be covered under warranty cost and material. She scheduled me for an appointment as soon as they could and they ended up rushing right out to fix it for me. Brian and Paul arrived promptly.
They started right away and busted their butts and got it running in no time. They also fixed other minor issues with the furnace that were needed at a VERY reasonable price. Couldn't thank them enough, and I wish there was more companies like that. I will definitely be using them in the future and would recommend them to anyone.
I informed them that is all I wanted done if that was the case. So a tech came out and took a look confirmed that it was and then said it was going to cost me $1500 for it to be replaced. I said it should be covered then said I was better off with a new furnace for $2800. I said that it covers Labor and cost for that particular recall. He said not all of it.
He tried pushing the new furnace on me. I decided to get a 2nd opinion & called Spencer Heating. I spoke to Dawn, whom was very polite and friendly and she said their techs would take a look at it and informed me it be covered under warranty cost and material. She scheduled me for an appointment as soon as they could and they ended up rushing right out to fix it for me. Brian and Paul arrived promptly.
They started right away and busted their butts and got it running in no time. They also fixed other minor issues with the furnace that were needed at a VERY reasonable price. Couldn't thank them enough, and I wish there was more companies like that. I will definitely be using them in the future and would recommend them to anyone.
Eric
Mar 04, 2019
Spencer heating did a fantastic job installing a new furnace, AC, and hot water heater. Spencer heating went above and beyond to make sure that my HVAC was perfect. The furnace had a manufacturing defect, due in no part to spencer heating, and Brian Spencer walked me through the issue, spent hours on the phone with the furnace technical support, and made sure that I had a new furnace that had no issues.
I feel many places may not have had the expertise to diagnose the issue or would have left the furnace calling it good enough. After all of my searching with reviews and referrals I am glad that I went with spencer heating because I can trust that it is quality work that I know will be done right. Spencer heating did not cut any corners, they worked with me on my many requests to have a set up that will last a long time.
I feel many places may not have had the expertise to diagnose the issue or would have left the furnace calling it good enough. After all of my searching with reviews and referrals I am glad that I went with spencer heating because I can trust that it is quality work that I know will be done right. Spencer heating did not cut any corners, they worked with me on my many requests to have a set up that will last a long time.
Joan McCool
Jan 27, 2019
