Gra-Tac Heating & Cooling

If I could leave zero stars I would. I called last night to see if they serviced my area I live in Rochester KY, the lady told me she would get with the on call service tech and call me about within 15 mins. 30 mins went past no call so I ended up calling again, finally 10 mina later the on call tech called me and told me their would be a tech in Morgantown the following day and that he would come by after he got done with his other service all.

Well after waiting around all day and even cancelling my plans and after numerous calls from my husband TURNS OUT THEY DON'T EVEN SERVICE MY AREA! I will never try to do business with them again. Can you say unprofessional at its best.

Keith was respectful and knowledgeable. Great communication. Install went well. Very happy with service. Services: Install AC, HVAC system repair

We were thrilled with every aspect of our service from Gra-Tac! Dawn and every service person we dealt with were responsive, professional, and kind. Services: Install thermostat, Install AC, A/C system maintenance, Installation, HVAC system maintenance, Heating system installation, A/C system dismantlement

They were fast, fair and kind. The guy diagnosed the problem fairly quickly and made suggestions that were cost effective to prevent the issues from reoccuring!

I would recommend Gra-Tac to anyone who needs a new heating and cooling system. The guys that installed my unit was very professional, and went over everything when finished, they also fixed 2 places in my duct that had come loose and didn't charge me, just fixed it. Keith that came out and recommended what unit I needed, went way beyond what most do. Thank You Gra- Tac!

If there was an option to rate zero stars, I would! The technician sent was extremely unprofessional and was obviously in a foul mood the minute he arrived. He was very rude and hateful to us, said the "F" bomb out of frustration in front of me the customer, and his apprentice technician helper. I have NEVER experienced any type of service as bad or rude as that.

The technician sent may have been solely having a bad day that day, but he was not setting a good example to his trainee and was not a good representation of his company at all! I WILL NEVER have this company back on any of our properties ever again!

Was having A/C problems and got same-day service. Technician was prompt and very professional. Will not hesitate to call them again.

Received a quote today for a whole house HVAC system. Very knowledgeable and professional. Gave us options for our specific needs and capabilities, not necessarily the most expensive. Also performed AC repairs that demonstrated his depth of knowledge and skill. Services: A/C system maintenance, A/C system repair

I call Gra-tac because they have skilled and experienced technicians. It's overwhelming when you're told you need a new heating and cooling unit. Newer companies with fancy slogans and logos often have new technicians. They don't know how to repair units because they lack the experience so they tell you you have to replace it. When Joe from Gra-tac showed up he told me exactly how he would repair my unit.

He even made conversions that would keep my cost down in the future and my unit running as long as possible. It didn't surprise me to find he'd been doing this type of work for over 30 years. This is not my first excellent experience with Gra-tac. They've saved me thousands of dollars over the years because of their experience and expertise. I trust them and I would never call anywhere else in Bowling Green in regards to heating and cooling repair.

These guys did a great job getting my AC running correctly! It took a little bit to figure out what was wrong and could have been overlooked by a careless company, but these guys stayed on it until the problem was found and corrected. So glad they were on the job and took care of us. Thanks for being dedicatedto doing a job right! Service: A/C system repair