Braconier Plumbing & Heating

Came out to inspect a plumbing problem. Made the problem worse. Asked me to sign off on the work but never showed me the invoice - I was under the assumption my HOA was covering the visit. Now they're requesting $800+ for work that I had to hire a real company to fix, for less than $800. Lol what a joke. Wouldn't recommend their services or their contractors.

Steve is MFn man, give this dude an award or something. I feel like I can go get my journeyman license after this man dropped some knowledge on me. I have used a bunch of different companies and these guys are straight up the most honest and knowledgeable I have ever come across. Seriously cannot thank you guys enough.

Outstanding. Local 3 an local 208 well trained mechanics / well versed Commercial service department.

Braconier Tech arrived promptly and completed the work as fast as he could to help me avoid having over 190 units without heat.

Shop around! Destination charge and high hourly rates may be the norm, but crazy high mark up on parts, unfriendly and unresponsive office help is not ok.

Zero stars. Pleasant man Chris came out to quote us yesterday- quoted one hour. The next day, a different technician was here -worked one hour, was in his van for about 30 min, and then handed us a bill for three hours plus parts. To the tune of over $700 saying he ended at 1:30. but it was still only 12 something- ( he hadn't changed his truck clock from daylight savings).

When I pointed that out, he said OK well we can take the hour off. like he was doing me a favor! Told us our time starts charging from whenever he left left his last job until he gets to our house! Hence the 2 hour charge, instead of the one hour that the job took! I feel super uncomfortable! We were pretty upset and he left without payment. If you look at my Yelp history, I do not leave bad reviews. I only take the time for glowing ones. but I am so hurt and disappointed by this company! We want to pay them for their services rendered.but this is crazy

I've been a customer for decades and have referred many customers to them - Just called for a service appt and they told me to call back in 3 months -- Another way of saying we're not servicing residential customers anymore. Stay clear

Don't waste your time. Look elsewhere for a better company to work with. They are expensive and non responsive to emails or phone calls.

****be aware***** these guys are literally THIEVES. THEY WILL STEAL YOUR MONEY and DO NOT DO THE JOB. I'm EXTREMELY upset for choosing this place to fix my AC at my business. long story short, they charge hourly. the time starts as soon as they leave their place. so the labor includes their commute time. BACK AND FORTH. haha, it seems stupid but OK I get it. and the technician was sitting on my chair doing something on his ipad for good 50 minutes.

I'm not even exaggerating, it was AT LEAST ONE HOUR he was playing on this ipad. I don't know what the heck he's doing but he's not fixing my AC. maybe he was working on the receipt, that's ONE page long. and the actual time he spent to fix the AC is maybe 15 minutes. all he did was took some gas out of the AC, which is very simple. and we get this bill of $800. as soon as he leaves, the AC is broken AGAIN. within 3 minutes. the AC is NOT WORKING AGAIN. ARE YOU KIDDING ME? these guys literally STOLE my $800 for NOTHING. NOTHING. I wanna sue this company for stealing my $800 and overcharging like crazy.

Don't know much about their work but if their truck driver driving like a jacka** is any indication, I'm sure their work is probably not much better

Stay clear from this company. They run a scam operation. I called them for a service appointment to check my plumbing and water heater. The water wasn't flowing fast to our fixtures in the upper floor. The technician shows up and walks around and checks the faucets for 20 minutes tops. Then sits down for close to 30-45 minutes to create an invoice on his ipAd.

He then calls his boss on the phone and tells him that he was driving from some other service call that was almost 90 minutes away in Boulder to my appointment. After some discussion with his boss on the phone and based upon the recommendation of his boss decides to charge me for 2 hours of time!. I said I am not paying for this and they finally left and charged me for 60 minutes and did nothing. Stay away from these guys as they don't have any sense of customer service and will charge you whatever they please.

The maintenance guy Steve was a extremely nice too bad he works for a horrible company. His boss Art Wilson and their customer service rep Tasha lack good work etiquette. The previous owner paid over $1,000 to make repairs to the HVAC. Less than 43 days later the system did not and was charged $596 to have them come out and replace the thermostat.

Being new to Denver I don't know any maintenance company and figured they would work with me given what the previous owner paid for the same issue. Horrible experience. Horrible customer service. The only thing good about them was the kindness of Steve. Too bad he works for such a horrible company. Never again. I will remove their business card from my building lobby and place a warning sign to not be used again.

These plumbers do not really know what they are doing. They are anxious to rip things apart without doing any sort of detective work to find the problem. I had to point out where I think the problem may be. Then, when they didn't even do a proper temporary fix, they didn't warranty their work and wanted to charge me time and a half for the weekend. I was very disappointed. They just don't know what they are doing! Please steer clear.

At the advice of my elderly neighbor I called to have this company look at my broken sprinkler valve. I was told that they charged at minimum of $120.00 to even come and look at my problem plus another $120.00 an hour to travel. When I inquired about what the average travel time for their technicians was they stated at least half an hour, for a charge of $60.00 or even as much as $120.00 if they were coming from someplace as far away as Evergreen, plus another hourly fee to obtain parts, extra equipment etc. When I balked at the minimum price of $300.00-$360.00 to even get started on my job I was told this was STANDARD. I think not. I will NEVER hire these people

We have had a new furnace and a tankless hot water heater put in by Braconier. They did a great job. They have great products, highly trained people, and great service at reasonable prices. We are very pleased with all our dealings with them. I highly recommend them!

Furnace went out on Weds, technician arrives Thurs. Was informed the part was not available, but they would order it. Informed I would have to wait until following Monday for the part to arrive in a 10AM truck and that they would call and schedule an appointment for that day to install it in the morning. No call. I called them back "oh, our system shows that you have an appointment now Tuesday from 10-12 to get the part installed". "What happened to Monday?" "Must have been missed communication?" Tuesday 11:45, no call, no show yet.

I call again to verify the 10-12 window that I'm sitting home waiting for "oh, sorry, I was just about to call you, the part isn't in yet." "Ok, when will the install be?" "We'll call and give you an update when the part arrives" "Ok, would have been nice to know it wasn't being installed today". Called another company in town, they called a few different suppliers for me, got right back to me, and scheduled an 8:30 appointment for the next day.

I called Braconier and told them to cancel any future appointment to have the parts installed. Save yourself the run around of poor customer service and being blown off and go with someone else who is willing to put in even the slightest effort to earn your business.

Braconier are a bunch of Scumbag Theives! This company is a huge scam. They may do good work but their prices are WAY, WAY, WAY TOO HIGH!. If you get what you pay for then they must have installed all gold pipes and fixtures in my boiler. I have a hydronic heating system and the boiler was making a funny noise. I diagnosed the problem as a bad TACO pump.

After confirming my diagnosis the technician drained the system, went to get a new pump, replaced the pump and installed a valve to separate the pump from the rest of the system so it wouldn't have to be drained next time a pump goes out. After 4 hours - only 2 of those were actually spent working, the rest of the time he was talking on the phone while the system drained and driving to get the pump - I got a bill for almost $1100 dollars! $1100 dollars to replace a pump that retails at a store 15 min from my house for $150.

After questioning the technician about this ridiculous bill, it turned out that they were charging me $500 for the pump that costs $150, $50 for the valve and $500 in labor ($100 for them to come out plus the 4 hours of "work." The technician said I should talk to his boss. So I did. The manager at Braconier explained to me that they actually paid $300 for the pump and then charged me $500 and that he couldn't just change the bill for everyone who called to complain (clearly it happens alot).

After arguing with him for 1/2 hour, he eventually took $50 off the bill, essentially just to get me off the phone. I talked to another plumber about this and he said he wouldn't have charged more than $500 for the whole job and that they bring that they keep that same model of taco pump on their truck all winter because they are such a frequent problem.

Every time I go into my laundry room and see the boiler I get fuming mad about this. I am glad to have heat as it is 2 degrees outside, but I would really like to have the $500 those scumbags took! If you have a problem don't call Braconier, call anyone else!

THIEVES AND LIARS. We called for maintenance on a water fountain pump that was making a lot of noise. After standing us up two days in a row, they finally sent out a technician who reached into the fountain and pulled out a dollar bill that had got sucked up against the intake valve. Then he gave us a bill for $200! When I called to ask why we were charged so much, they gave me the run around for two more days, promising to call me back and failing to do so.

When I finally spoke with a manager and told him that I had been charged two hours labor for what took ten minutes, he told me that the technician had a GPS unit that showed he was at our store for two hours. When I told him that he wasn't even here for 20 mins the guy said, "GPS doesn't lie, " obviously suggesting that I do. When I told him that unless we were given a break on this bill, we would be using a different plumber in the future, he said, "That's fine, " and hung up. Braconier is run by rude, lying, unreliable thieves, if you ask me. Anyone else would likely be a better choice.

I called these guys to install a gas line shut off valve since my home from the 1890's did not have one. I told them on the phone exactly what the job was and that they would need to bring a pipe threader. Guy shows up without one and has to drive from NE Denver to SW Denver to his shop to get the equipment and stops to get parts on the way back.

While he is doing this I am paying almost $80/hr in labor costs. I live less than 15 minutes from a home depot, if he had brought the necessary equipment this job would have been done in a lot less time, but why would they want to do that, right? I ended up paying a little over $400 for something where he was only actively working for an hour! Then retreated to his truck for 30 minutes to do paperwork.

I was happy with the work that was done, but the business practices that this company employs should be a RED FLAG to all customers! I called their office and talked to a manager who felt that customer satisfaction was not all that important to them.

These bandits came out to fix a friend's toilet, it was leaking at the floor connection. The plumber told them the flange was too far below the floor and that they had to replumb the main drain where it kissed the toilet. Keep in mind this house is 100 years old, plaster and wood flooring had to be demo'ed to install it. Cast Iron pipes.

Something like $400 bucks to do the job, wood and plaster repairs not included. That's when they called me for a second opinion. I extended the existing flange by adding a second shallow flange on top of the existing flange and reset the toilet. It cost them $8 in materials and a chocolate cake. Just another example of plumbers ripping people off. This was several years ago. Believe me, that stool gets a workout, no leaks yet!

Ok, so I'm no sure if the price was competitive but at the point I was at I didn't care. I had made an appointment online the night before but it looked like it got lost so I called them at 10am the next morning. The woman on the phone apologized for the error of the Internet appointment and told me that the plumber would contact me shortly.

Within the hour I had another call letting me know that they would be there between 1-4pm. What a surprise when I got a follow up call at 12:45 telling me that they were on their way! Most of the time you wait it is the later half. The guy that snaked my drain was very nice, professional and explained what he believed the cause was. I have to say that I was very happy with all of the interactions that I have had with this company and I will use them again!