Hans Heating & Air Conditioning

Jamie great salesperson, Sean and Jeremy great installers. interviewed five different companies local around town, I believe I got the best price and best value from Hans Services: Install AC, Heating system installation

Hans Heating. has impeccable customer service from the receptionist that takes your call to schedule your service visit right up to the HVAC Service Technician what a pleasant experience through and through I recommend Hans heating and Air because you won't be disappointed! Sincere Thanks One Happy customer!

Hans was so great! Our AC went out during the Summer. Hans made it to our house that same day for a quote, wrote up various proposals/options for us to consider, and they replaced both our AC and furnace within a week! Everyone we worked with were beyond kind. Services: Install AC, Install thermostat, Heating system installation

Very professional in all aspects of their service. Installed overdue new furnace and AC for a reasonable price, and corrected the return duct size. I started seeing decent savings on my electric bill right away.

Very professional and during this time of COVID-19, Brad and Nate took all precautions necessary. They not only fixed our humidifier problem, they also took the time to look over the system and make sure everything was in order. Hans Heating & A/C is great! Service: Heating system repair

I Called Hans for yearly service on Heat and Air Conditioning that they installed. The Techs were on time. Before they began work I explained that the AC unit has been loud from the time their company installed it and would like for them to investigate and provide me an answer as to why it is so loud. After their work was complete he said the reason that the AC is so loud is because it is only a SEER 13 and that the control board to the AC's compressor caused it to ramp up.

I called BS and said if that was the case and it was a slow start on the compressor motor it would quite down after it got to full speed. I then asked to talk to his service manager and his reply was that he was on another job and would call me back. I waited till the end of the work day for a call and did not receive one. While waiting for a call back I did some investigating and found that he was either making stuff up or did not know what he was talking about when he made the claim that the control board was causing the compressor to be loud.

I also went down to my utility room to look at the furnace and noticed the front cover on the furnace was not correctly reinstalled after they serviced it, so I removed the cover and noticed the transformer for the humidifier was wire tied and hanging onto a group of wires that are connected to the control board. This didn't appear to be more than a sloppy install except the two wire contacts on the transformer were facing the front cover that has a foil face on it.

This can cause a short resulting in damage. I ended up repairing this myself since the Hans service manager refused to do it. At the end of the work day around 5pm I called the Hans company back and got the service manager Steve on the phone. I explained all of my concerns about the noisy AC compressor and the way the humidifier transformer was installed.

He had no response as to why the AC was loud and he said that all new construction humidifier transformers are hung from the control board wires and that it is OK if the open wire connectors come into contact with the foil on the front cover. When I disagreed he got angry and told ME to calm down and said that his boss would call me back. Before I could say anything else he hung up and I haven't heard from anyone since.

I'm at a loss as to why they are refusing to help with an AC unit that they installed. In my humble opinion the service manager and his crew need some serious training in HVAC and how to communicate with customers. As a person with almost 40 years of industrial maintenance experience I learned long ago that it is OK to admit when you don't know or are unsure of something. Those moments present learning experiences where you can then research and find the correct answer to the question.

Very satisfied with our choice of Hans to service our equipment. The technician called us before coming to our home and arrived in a timely manner. Tanner did an excellent job taking care of us and wasn't afraid to share his existing knowledge on our unit. The technician explained some preventive maintenance that could extend the time between repairs that we could do ourselves. It's almost impossible to find a company that puts the customer first instead of revenue and we were pleasantly surprised. We will continue to use Hans for all of our needs

We have used Hans Heating and Air Conditioning for many years! They have always proven to be reliable and willing to make a service call whenever needed. We use their spring and fall checkup, and feel it is a good value. Steve goes out of his way to keep his customers happy. Thanks, Hans Heating and Air! Services: A/C system maintenance, Install thermostat, Heating system maintenance, Heating system repair

We wanted a replacement for our residential heating and air conditioning system for our home. We had a couple of bids. The units we wanted were an eighty percent two stage furnace and around a 17 seer air conditioning unit with a humidifier and electronic air cleaner. Jamie gave us a quote for Trane equipment that was considerably under our next lower bid.

The installation was scheduled and completed on time and in a workmanlike manner. We have a zoned system which caused a little challenge, but the service people worked it out perfectly. At this point, we are completely satisfied and have faith the system will perform for years to come.

The bid blew my mind. Twice as high as the next closest bid. I had to ask twice if the bid was correct since I had no idea how two t-stats and zone controller could cost $2500 to replace. Ended up buying the equipment myself and paying $400 for the install and $600 for equipment. The gouging that goes on in the HVAC business makes healthcare blush.

We have had Hans Heating and Air Conditioning for several years. They installed a replacement unit for us and maintain it twice a year. Their contact process for scheduling appointments works very well. Their technicians are courteous and knowledgeable. All the work we have had done was completed in a professional and timely manner. We would highly recommend this company to anyone.

We used Hans to replace our furnace and ac though I like the trane product, the service we received was -------. They broke our sliding door, and didn't finish the work to my satisfaction. Our insurance needs the work for our furnace separated from the AC so we can turn it in, been told three times that will get done, I would not use them again.

I called Hans to replace an AC coil last summer (July) that went out on the hottest day of the year. They replaced it and it worked fine for the rest of the summer. Towards the end of the summer I noticed some water leaking out of the AC coil drain plug onto the top of the furnace. I did not think much of it, just wiped it up and tightened the drain plug.

Fast forward to mid-March of the following year - my furnace went out! I called Burton AC this time, and they informed me that water had gotten into my furnace and caused rust / damage and that everything had to be replaced. I will not be using Hans again for my AC / Heating (or any other) needs in the future!

I bought a heater with a warranty from Hans Heating and Air. The warranty would become void if another heating company worked on the heating unit should there be any problems with it. My heater stopped blowing hot air last night, so I called Hans Heating and Air emergency number because I live in Omaha and it's 12 degrees outside right now. The standard voice operator answers my call saying "the number you have dialed can not be reached". I've call many times and tried to fax them about my problem.

No response. I'm going to have to have someone else come out and fix my heater which will void my warranty but I guess it's better than freezing. Do not buy a heater or warranty from Hans Heating and Air. They have terrible costumer service and are not worth the trouble they have caused me.