S C Bass Plumbing

We built a new home in a development and Bass was the plumbing sub that the builder used. Frankly for a new home, we have had more plumbing problems than would be expected in the first six years. When we first moved in, we had to call them multiple times for the humidistat's drain that was kinked and overflowing in our basement, it took 3 calls before they finally replaced the cheap tubing they used with actual plastic pipe. Earlier this year, the valve stems in our soaker tub went, causing a leak through our dining room ceiling. Now, we have a leak inside of our walls from one of the pipes running from our master bathroom.

I have no idea what they were doing when they installed the plumbing, but I get the sense that these guys didn't know either. Other people in our development have had similar problems as well. I'd avoid at all costs.

I hired Bass Plumbing to do a few tasks for a bathroom renovation. One job entailed reinstalling my toilet after having the bathroom floor retiled. Their service technician decided it would be appropriate to install my toilet on a flange that was not bolted to the floor in ANY way. I discovered this issue after the toilet starting to leak from too much movement (because it wasn't bolted to the floor), breaking the wax seal.

When I called to complain, they explained that yes, the technician probably should have mentioned (really?!) that the flange wasn't properly installed, but as flange installation was not on his list of jobs to complete at my house, he bore absolutely no responsibility for the condition of the flange at toilet installation. They would come install the flange properly, but I would need to pay for it.

They would reset the toilet again for free. I agreed to those terms as long as it wasn't going to cost $200 or some other ridiculous amount. Any guesses as to the amount they charged to bolt a new flange to the floor? $175 + tax. After a quick, charged conversation with the office where everyone was annoyed and angry, a $100 charge was agreed upon.

Thus far, I can't find anyone who thinks that a PLUMBER installing a toilet on a flange not bolted to the floor is acceptable, but if you're that person, then Bass Plumbing will probably be a good fit for all your plumbing needs. If, however, you think there is even a small chance that, like me, your plumbing needs will require someone with initiative, problem solving, or the ability to deviate as needed from a pre-decided task list, keep searching.

Fast. Professional. And very good prices (I have used them 4 times over the years for my home and rental units). Services: Plumbing pipe repair, Water heater installation

Have used Bass Plumbing for a number of years now. They've always been there when they said they would. The job is always done professionally and with reasonable prices. I highly recommend them.

We have used the for over 10 years. They came and installed out hot water heater on out new house after it leak 2 days after we bought it. The came right away and fixed the gas line hookup as it was done in correctly which the home inspector missed. Since then we have used them for many repairs and projects. They even came for an emergency call one day on thanks giving day as our sew line was clogged.

They found the problem an were able to fix it in 5 minutes. The did not charge us for the repair just the emergency call. When they replaced our toilet they even clean the bathroom so it was cleaner than when they got here. So far great service.

Not helpful at all. First time when we used their service for emergency they charged us twice for a new piece of equipment on top of all the additional emergency service charges. Second time when called regarding boiler leakage the lady on the phone said that they don't have any emergency service appointments. Won't call again.

Asked them to hook up a tub. Took 2months to get an appointment. I said Ok Im not in a rush. I was then given an appointment and they no showed on the scheduled time. No apology from Steve bass. When asked when they could get to the job they then said they were too busy and to call some one else. 2-3 months of time wasted. Never been treated so rudely. Save pain and suffering and call someone else

Bass Plumbing came out to my home in Glenville, NY. They are based in Albany, NY. They installed a loud and abonoxious Sump Pump. The installer didn't bother to dig a trench to discharge the water outside my home. I had to do that. Plus the pump does not run correctly. I had to use fishing wire and sinkers to make the pump work right. I will never drop them another line.

They dropped the ball and charged me $500 dollars for nothing. They know nothing outside of municipal water systems, beware. If you don't live in they City they are no help. They never even called to see if everything went alright.

Asked for a proposal for a radiant heating system in my house and the proposal never came after four follow-up calls. Not very professional.

The best in the Capitol District! Have done business with Steve Bass on multiple occasions, he and his staff always perform with excellence. Highly recommended!

I am internally grateful to the best service that was provided during my time in need. I was extremely ill and house bound without kitchen plumbing. Despite the busy winter weather affecting the area, John arrived and provided a level of service that left me speechless! Their professionalism and kindness is what one would want when you need things done right!

First the good: 1. Our water heater wasn't working after a pipe break and basement flood. Bass plumbing was out that day to assess the hot water heater. 2. After attempting to fix the water heater (and realizing that it was doomed), they were able to order a tankless hot water heater (an upgrade) and install it the next business day (we called them on Friday, install done Monday morning). 3.

The insurance adjuster arrived at the house as the plumber was getting ready to leave. The adjuster needed to take photos of the damaged heater, so the plumber said to just give him a call and they would come back and pick up the tank when the adjuster was finished. However. 1. The plumber got into an argument with our neighbor while parking his truck Monday.

I don't know what the argument was about, but I did hear the plumber yelling several choice expletives at my neighbor. 2. The plumber had a cigarette while standing outside of my basement door. I know this because the whole house smelled of cigarettes (as a family of non-smokers, cigarette smoke is VERY noticeable), and I found a cigarette butt outside of my basement door that afternoon. 3.

I called Bass Plumbing Monday afternoon once the adjuster had left and we scheduled for them to come back and remove the tank the next morning. Well, Tuesday afternoon, when no one had come back to pick up the tank, we rescheduled for Wednesday. Wednesday afternoon, when no one came back, we re-scheduled a time for Thursday between 12-3. At 3:30 on Thursday, I called back (getting VERY frustrated at this point) and left a message.

At this point, I was getting very concerned because I paid for the work on Monday (which included removal of the old heater). Finally, at 3:45, someone arrived to take away the old heater. So, they did the work, however customer service was not the best. At least I have hot water, though.

What is it these days with the Plumbers, electricians, carpenters, etc. You hear that times are tough, not as much work out there. Yet when you actually do need someone these guys are becoming less & less reliable! After being stiffed by 2 other local plumbing companies I saw the Bass Plumbing truck parked in the lot of Home Depot in Schenectady. I thought "maybe" these guys can help me?

After all they had a nice looking company truck - whatever that's worth. So I waited for the guy driving it to come out. I walked over & introduced myself. I specifically asked "are you guys reliable? Do you show up? Return calls?" Oh yes Steve is great give him a call. I did, that weekend & was told Steve would call me early in the week. Nothing. I called back & emailed -- it's now been 3 weeks. Guess these guys are no better. I don't get it, Work ethic has gone down the crapper. Helloooo Anybody Out There?

Abysmal! Horrible! Awful.you get the drift. Staying with my family and the hot water heater locked up.on a Saturday evening. The options were limited so we called Bass for after hours assistance. First, the Bass repair person shows up with ONE tool and says something about being new. Then he goes downstairs for 20-30 minutes, and says its going to cost $250 for his visit plus another $700+ to get some part he needs to order and install.(here's where a 2nd opinion can be your best friend).we then had a second company, Appolo Heating Inc., come out on Sunday.

The difference between the two companies is like night and day. The Appolo guy comes in, cleans off the filter and whatnot, $200 later (and not a penny more!), problem solved and pointers given on how to prevent or repair this sort of thing in the future. Sorry Bass, you failed.