Idaho Repair

Critical: Professionalism, Punctuality, Responsiveness Made warrenty appointment and did not show up with no call Services: Install thermostat, Repair HVAC

Rick promised to show up within an hour of my call and arrived on time. He was able to troubleshoot and repair a sensor issue within 10 minutes. His work is guaranteed and his rates are quite reasonable.

Rick & his team are awesome, I cannot recommend them enough. I thought that I had botched a nest installation--Although it later turned out that a wire had broken in between the furnace and the thermostat due to poor wiring in the house. I really appreciated that Rick walked me through some basic troubleshooting steps over the phone before coming out: confirmed the wires coming out of the wall, had me check the fuse in the furnace, etc.

I cannot stress how much this meant to me, immediately it showed me that he was running an honest business and was willing to tell me to just snag a new fuse from Home Depot instead of trying to squeeze money out of me. It turned out to be a more complicated problem--He and his team were out within an hour to diagnose and fix the problem. Seriously, these guys are great. Next time I have a problem you can bet I'm giving them a ring.

Rick Jones is probably the Treasure Valley's best kept secret as far as HVAC contractors are concerned. He does not advertise anymore, and is therefore able to provide excellent service at equally excellent rates. We have used Rick twice now and have found him to be honest and trustworthy, very reasonable, responsive and extremely knowledgeable.

Most recently, the heat exchanger on our gas furnace went out and Rick came out within a few hours and took care of it. He patiently answered all of my questions, and I felt well informed as to what my options were. Thank you again, Rick!